“Thank You So Much to Howell’s Heating & Air for repairing our HVAC system after our AC broke down during the very hot heat of this summer! From the first call to the completion of the repair, they treated me with great professionalism and kindness and provided the best customer service that I have ever experienced with a service repair company.
I personally want to thank Mark Vella, our highly experienced service technician, who went above and beyond during the whole repair process. From diagnosing the problem to replacing the defective DC power supply board in our air handler, I was beyond impressed with his HVAC expertise, professionalism, and kindness. He provided excellent and efficient service and was very courteous and helpful during his visits. He also made sure to thoroughly explain the problem and the repair so that I understood the process from start to finish. After the installation of the new DC power supply board, he made sure that our HVAC system was up and running again smoothly and completed checks while monitoring the system operation. He even cleared a clog in the air handler drain line and re-secured some of the supply lines of the outdoor heat pump fan unit during his system checks. Thank You So Much again for everything, Mark!
If you are looking for a reputable, honest, and reliable HVAC company, I highly recommend Howell’s Heating & Air and give them over a 5-star rating! I found them online based on their highest number of positive, 5-star Google reviews for HVAC repair in the Richmond area. I am so grateful and satisfied with my overall experience with Howell’s that I cannot speak their praises enough. I will be sure to recommend them to all my family and friends and to anyone in need of HVAC services. Thank You So Much again for everything, Howell’s!”
“I have been a comfort customer for years and would recommend Howell’s to you for your HVAC needs. The people at Howells are professional, capable and helpful.”
“Awesome service as always. Always professional, friendly and if there is an issue always explain so I can understand the problem. I have been with Howell’s for 50 years and will never change. Thanks for the excellent service from all of the technicians”
“Mark Vella was very sweet and personable. He was very thorough in the maintenance on Heat Pump and generator. Have used Howell’s for years and always satisfied .”
“Matt B did a great job. He was quick and efficient. He kept us well informed about necessary repairs and parts availability. Howell’s is always great.”
“Victor did a thorough and professional job of preventive maintenance on our two heat pumps.”
“Matt was wonderful and always explains the issues throughly. Very happy with Howells and been a customer for 10+ years.”
“Matthew was professional, knowledgeable, efficient, courteous. Excellent. So glad we found him.”