“During a recent winter storm that left traveling hazardous my gas furnace went out (fortunately(?), it was only the furnace and not the electricity that went out). It went out on a Monday and I contacted Howell’s to send a technician to my home and address the issue. My information was directed to the on call technician, Curtis Gray, who promptly contacted me and we discussed the problem.
Keep in mind that the storm caused many roads to be impassible and I certainly wasn’t expecting a same day service call. Thankfully, Howell’s, like so many other service companies, doesn’t operate in these conditions.
Howell’s was able to book me for Wednesday which was perfectly fine. My technician, Curtis, was there on time and got right to work with solving my problem (a defective blower). The blower was replaced and tested and is working great. He also left me with a couple of troubleshooting tips to try before calling if it happens again.
I’ve been a long term customer of Howell’s because of their prompt and reliable customer and field service. That comes from having great people and a great customer service philosophy!
Many Thanks Howell’s!”
“Curtis came out after hours to fix our heat pump, which was kind enough to go out the day before a big snowstorm. He was quick, professional, and extremely knowledgeable and we could not have been more pleased with the experience!”
“Oil furnace wasn’t running and then when it was it wouldn’t stay started so Howells stayed on it until it was properly running. Now it’s running better than it has in years. Thanks for the professionalism and knowledge to get the system up and running.”
“Wayne, Victor and Jay did an excellent job. They were very professional and answered all questions demonstrating as needed. Overall nice guys too. Thanks for the great work. 😸”
“Requested a proposal for duct cleaning last week. Technician came out and did inspection. Paid $150 for inspection and he quoted us $1680 for cleaning and ionization unit installations.
Did not get emailed proposal. Called the office and was again quoted $1680. Email with quote arrived, $3560. Called and asked why it was not $1680. Basically told I was quoted wrong twice by their employees., take it or leave it. Very fly by night practices for a long established local company. Be careful if you use them. I won’t be using or recommending them to anyone.”
“We can’t thank John enough for his expertise in fixing and maintaining our air conditioning unit. It is rare to find someone so personable who knows how to troubleshoot the a/c unit issues in short order. A fantastic individual!”
“Prompt, thorough, clean and efficient work. Very knowledgeable and made sure everything was running correctly before he left.”