Upon arrival Matt got right to work and isolated the cause of the flame-out. He fully described the reasons behind the problem and the steps he took to get it resolved. Additionally, he offered to me some simple tips that would potentially help avoid flame-out issues in the future.
I would also like to offer thanks to the service dispatcher that handled my initial call and immediately contacted Matt.
Great job by all!”
“Matt was very professional and checked out all the handlers indoor and out.”
“Technician was punctual, and had my system up and running in less than an hour.”
“I love Mark and only want him to service my equipment. He is so polite and thoughtful. I trust Mark and am completely satisfied with his service. He is definitely an asset to Howell's. My daughter and son in law even want him for their maintenance check ups. I look forward to seeing Mark next week at my rivah home for the maintenance check.”
“Gabe Pena was the tech. Everything thoroughly checked out. Talked with tenant and Joe Nicholas by phone.”
“Great service today as always. This was our six months maintenance check.
Ricky was so nice. Explained to me exactly what he was doing.
It is always a pleasure to have Howell Heating and Air come to do work for us. It is reassuring to know that our units are working properly.”
“Gabe helped us today!! He was great!! Let us know everything that was going on …thanks so much!!”
“Ricky thoroughly checked my hvac plus mini – splits”
“Tim was very polite and did the scheduled maintenance efficiently. We're very happy with the service.”
“Excellent customer service by Matt Banton who took the time to explain everything so I understood. Howell was the first company to respond to my request for service and I had an appointment lined up immediately after the office called me in the morning after my system went down. My good experience helped me to make a decision to join their Comfort Club!”