“Howells was great! I sent a message late in the afternoon and within 30 minutes received a response, I was even able to get a next day early morning appointment. My technician arrived on time and got started immediately, walking me through the entire process! He was very friendly and knowledgeable and quickly diagnosed and fixed the issue. Less than an hour later.. My AC was fixed:.. very impressed highly recommended!”
“Kenny jr did an exceptional job. He came in and did exactly what should be done during a diagnoses, and figured out the problem with my ac. He even went as far to do a little work deeper than just diagnosing to ensure we are not suffering as bad until a technician can come out and replace the compressor. He was extremely polite to my family. Very, very well done.”
“I had my A/C go out on me yesterday evening. I googled best HVAC companies in the area. Howell’s Heating & Air was at the top of the list. I called the number a nice receptionist was able to get me an appointment in less than 24hours. My technician Matthew arrived ahead of time. Matthew took his time and gave a honest diagnosis. Matthew was extremely professional and was able to resolve the issue in a matter of minutes. The company seems to be a honest company which provided great customer service. I would recommend this company to others in the same situation.”
“As usual Howell’s provided great service. The techs are always very polite and knowledgeable. Today was a busy day and they kept me informed about my appointment being delayed which was quite nice as most places do not do that. I have been using them for years and have never had a bad experience. Would highly recommend them to someone looking for a heating and ac company.”
“Jason was extremely helpful and pleasant to work with. He took the time to effectively explain what he did and brought to my attention a potential problem. After analyzing the issue he determined that it was not as big an issue as first thought. His explanation was thorough and easy to understand. Jason is a compliment to your organization- he appears to be an excellent technician with his primary goal satisfying your customers’ needs.”
“On time, very polite, knowledgeable, respectful”
“Sarah provided THE BEST customer service and helped me decide whether to purchase the IWave.
I called several companies, but chose Howells as soon as I met Sarah. She knows more than any of the other companies' sales people I encountered. She is not only knowledgeable but goes out of her way to provide answers and a fair price.
The IWave was installed by "CL" who was superb and knowledgeable. He was able to address all of the concerns and questions re: use of the IWave vs other products. I really appreciated his knowledge base and professionalism. He, too, provided The Best customer service! I Highly recommend Howells Heating and Air!”
“I have been a Howell’s customer for about 25 years. I have been very pleased with the service department, sales department, and service technicians. Sarah in the service department is wonderful, courteous, professional and always accommodates when service calls or preventive maintenance is requested. Mark is the service tech I always request. Mark is professional, courteous, knowledgeable, thorough and efficient.”
“Matt Banton always provides excellent service. Very knowledgeable and courteous. Thank you.”