“Gabe did a fantastic job. Was very respectful and answered all of our questions. He advised of a small issue and asked if we wanted it done today or a later date. We had it done today as he had the part and could do it while here. We have been with Howell's for about 30 years and everyone we have dealt with from the technicians to the ladies in the office have always been very polite and helpful. I highly recommend Howell's as everyone on their team is very knowledgeable and professional.”
“2 years ago we bought a home in Crossridge. We immediately installed a humidifier to the heating unit. My husband was a GC in Louisa & had done business with your company so there was no question who to call. You all have been reliable with good quality service. From the operator to service scheduler to service techs-all excellent!”
“Tim was great! He diagnosed the problem and fixed it right away. He is always friendly and helpful.”
“Excellent Customer Service and Professionalism!”
“Friendly and competent service. Howell’s is honest company!”
“C L Kenney was my service technician. He was on time, very pleasant and offered great customer service! He informed me of a needed repair and I accepted his advice and had him make it while he was onsite. I would highly recommend Howell’s and C L Kenney!”
“You have a wonderful employee in Mark.
He's always polite, efficient, neat & knowledgeable,
He gets an A+ from me!”
“During a recent cold snap, I had an overnight flame-out on my gas furnace that wouldn’t re-ignite. I contacted Howell’s early the next morning and they immediately dispatched a technician, Matt Banton, to address my issue.
Upon arrival Matt got right to work and isolated the cause of the flame-out. He fully described the reasons behind the problem and the steps he took to get it resolved. Additionally, he offered to me some simple tips that would potentially help avoid flame-out issues in the future.
I would also like to offer thanks to the service dispatcher that handled my initial call and immediately contacted Matt.
Great job by all!”