Testimonials Articles
“Wonderful installation by Josh and Wayne. Everything was explained, they were courteous and professional.”
Continue Reading“This is the first time I’ve had Matt to my house. He was prompt, professional and I appreciate all he did to get me back up and running. Thank you.”
Continue Reading“Very professional, and knowledgeable! Great job!”
Continue Reading“Knowledgeable, friendly, fixed the problem quickly.”
Continue Reading“Matt is a real professional every time and very friendly. We enjoy having Matt service our system.”
Continue Reading“I had an old system removed and a new complete system installed. Myles & Victor did a very professional job. I couldn’t have asked for anything more. Quick and very knowledgeable.”
Continue Reading“Outstanding service and expertise. All Howell’s associates are skilled, knowledgeable and a pleasure to work with!”
Continue Reading“Was pleasant and neat. Answered all my questions.”
Continue Reading“Timely, courteous and thorough!”
Continue Reading“Rodney completed my system check up in the most professional & knowledgeable manner. A very awesome experience by Rodney & Howell’s Heating & Air!”
Continue Reading“Gave was very courteous, friendly and professional, as well as on-time.”
Continue Reading“Matt did a wonderful job, very efficient & knowledgeable. Can only say good things.”
Continue Reading“Matt Banton was very helpful explaining how our new heat pump works. He is always friendly and professional. Thanks Matt!”
Continue Reading“Thank you for your exceptional service and professionalism.”
Continue Reading“Another great experience with Howells all attributed to CL Kenney, Senior Service Tech. I found CL’s diligence to his job and respect for his customer most comforting. Plus, he is cost conscious which is greatly appreciated. And a good source of information regarding problem and options to repair. Again, thank you Howell’s and CL Kenney…
Continue Reading“I always request CL. He is prompt, friendly and courteous. He goes about his work in a professional and timely manner.”
Continue Reading“My upstairs unit was not putting out heat or cool. I called Howells and spoke with Stacey who scheduled someone to come out that day. I was lucky to get CL Kenney – he was great. He found the problem, gave me options on repairs, gave me good info regarding things to consider in making…
Continue Reading“Serviced both gas furnace and generator. Polite and answered questions. Seem to do a thorough job!”
Continue Reading“Another outstanding service visit by C L Kenny! He can always be expected to go above & beyond and is truly an asset to Howell’s. I am so fortunate to have him service my HVAC system & very much appreciate his advice.”
Continue Reading“John is informative, knowledgeable and friendly. Always have a good experience with his service.”
Continue Reading“Matt (and all techs) always do a great job. Very timely and informative.”
Continue Reading“Mark is a terrific technician, he’s punctual, friendly, knowledgeable, answers all my questions, professional, patience very kind. Thank you Mark”
Continue Reading“Ryan was on time, polite, and knowledgeable. Never had a bad experience with Howell’s.”
Continue Reading“Pleasure meeting Matt. He did a great job. Thank you.”
Continue Reading“Rodney J was very professional. He was on time and he serviced our “heating/cooling system” w/expertise care.” We forward to “seeing him in the spring!””
Continue Reading“Mark, and his partner Gabe, were great. Spent some time checking the system and got it running again—possible recycling problem with the new season. Thanx.”
Continue Reading“Howell’s did an outstanding job installing our new heat pump. Josh, Wayne and Phillip were courteous and very knowledgeable. I highly recommend Howells’s for any kind of HVAC service!”
Continue Reading“Rodney was friendly and knowledgeable. Did the job in a very professional manner. Thank you for your service.”
Continue Reading“Youssef Makramalla did a great job, answered my questions and was thorough. Thank you for being so efficient.”
Continue Reading“Carrington was awesome he helped me to fix the fuse on my HVAC. Thoroughly checked the systems!! Highly professional!!”
Continue Reading“Just had my semi-annual maintenance done today in my gas furnace. Howell’s installed it 25 years ago and it still is in great condition. We rarely if ever have a problem with it and I am sure that is because of the regular maintenance. I have used Howell’s for 40 years and wouldn’t consider a…
Continue Reading“Replaced a 20-year-old AC system. Howell’s provided the best estimate among multiple vendors. Josh and Wayne were timely, courteous, efficient, and clean providing the new installation.”
Continue Reading“Very knowledgeable and very nice!”
Continue Reading“Rafe was professorial explained to me what he was going to do and then explained to me what he had done and fixed the problems I had. Kept everything very clean. Nice guy! I live in Caroline County but y’all don’t have that listed on the county list for reviews.”
Continue Reading“Howell’s is awesome. Knowledgeable and trustworthy and the team works hard to figure out what is going on and fix it. Confidently. When you call them, someone knowledgeable helps you get the right technician out. They call you back and check up on you. Checkout for services is quick and easy and they take credit…
Continue Reading“Very helpful and good to work with.”
Continue Reading“Have nothing but great things to say about Rafe. Knowledgeable and courteous! Thank you!”
Continue Reading“CL is always awesome! Howell’s is a well run great company with great well trained techs like CL.”
Continue Reading“Youssef arrived timely and service all 3 of my units. He explained what he found, what concerned him and worked diligently to get my units back in to tip top shape. Howells technicians are always polite and hard working.”
Continue Reading“Mark and Victor did a great job getting system sorted out after having a drainage issue after a maintenance job done the week before. They worked well as a team and did a great job explaining what they found and how they were going to fix it.”
Continue Reading“Knowledgeable and courteous! Thank you!”
Continue Reading“Have always had a good experience with Howell’s and today was no exception as they performed routine maintenance on my heat pump. The technician, CL, was very knowledgeable and helpful with information. They also cleaned up very well.”
Continue Reading“Howell’s service technicians are always responsive, friendly and helpful. They explain what they’re doing and what needs to be done in terms of maintaining my heat pump. I would recommend Howell’s Heating & Air.”
Continue Reading“I have been using Howell’s since I moved to Richmond 8 years ago. Never disappointed’”
Continue Reading“Matt is the most professional excellent service tech ever. Cheerful, efficient, drpendable, you name it. All first rate. So glad we switched to Howells. We love you guys.”
Continue Reading“Matthew Branton is very friendly and knowledgeable. He answered our questions in details.”
Continue Reading“What a lovely experience! Josiah Sexton did a great job with the maintenance of my heating and cooling systems. He was nice, patient, resourceful, and very knowledgeable. I felt like I have been treated honestly and competently. If possible, please assign him to my account for all future visits.”
Continue Reading“Matt was thorough in his review and assessment and confirmed our concern that the blower motor was bad …again. So we discussed options and Howells is getting quotes so we can make an informed decision.”
Continue Reading“Very satisfied with adjustment to new heat pump.”
Continue Reading“Matt Banton was here to fine-tune our new heat pump.”
Continue Reading“Ryan did a great job. Very satisfied with him and his work.”
Continue Reading“I always feel comfortable when Rodney Jones comes to my home to perform maintenance. He is a personable and professional young man. An outstanding employee representing your company.”
Continue Reading“John and Ricardo provided annual maintenance service for my 20 KW standby generator. They completed the service in a friendly and professional manner and updated me on their departure. Would recommend to others.”
Continue Reading“John went above and beyond to get my system up and running again!”
Continue Reading“CL did a great job. He was very professional, knowledgeable and friendly. Thank you!”
Continue Reading“Rodney has delivered maintenance service on my heating/ac unit for many years. Very professional and friendly. Answers all questions and arrives within timeframe window.”
Continue Reading“Rafe was a terrific technician. He explained things thoroughly and was thorough in his analysis and repairs. Thank you.”
Continue Reading“Timely and informative.”
Continue Reading“Rodney is very professional and always pleasant when he performs our heat pump inspections. Respected our property. Informed us what he was checking and when he was finished, updated us on the status of our system, and if any service was needed. Thanks for great service.”
Continue Reading“John and Gabriel did a great job relocating a dryer vent for us that was never vented outside. Clean and quick install. Cleaned up all the lint as well under the house. Would highly recommend.”
Continue Reading“Technician did a great job. Very helpful and friendly”
Continue Reading“Youssef was excellent. He was thoughtful, conscientious, and thorough. He reviewed my choices with me and helped me make the best decisions for systems. Great work Youssef!”
Continue Reading“Victor was very friendly and polite. He completed our six month maintenance and explained what he had done. We have used Howell’s for many years now and are very pleased with the service they provide.”
Continue Reading“Ryan did an excellent job. He explained everything and let me know what all he had done.”
Continue Reading“We were very pleased with our service with Howell’s. Our technician was Ryan. He went above and beyond with repairing our HVAC system.”
Continue Reading“Matthew Blanton is awesome”
Continue Reading“Howell’s team did an excellent job doing routine maintenance on my heat pump and installing a smart thermostat. Technician took his time and was thorough. He even replaced some wiring that was defective. First time doing maintenance on my 9 yr old heat pump. Works even better now.”
Continue Reading“Thank You So Much to Howell’s Heating & Air for repairing our HVAC system after our AC broke down during the very hot heat of this summer! From the first call to the completion of the repair, they treated me with great professionalism and kindness and provided the best customer service that I have ever…
Continue Reading“I have been a comfort customer for years and would recommend Howell’s to you for your HVAC needs. The people at Howells are professional, capable and helpful.”
Continue Reading“Awesome service as always. Always professional, friendly and if there is an issue always explain so I can understand the problem. I have been with Howell’s for 50 years and will never change. Thanks for the excellent service from all of the technicians”
Continue Reading“Mark Vella was very sweet and personable. He was very thorough in the maintenance on Heat Pump and generator. Have used Howell’s for years and always satisfied .”
Continue Reading“Matt B did a great job. He was quick and efficient. He kept us well informed about necessary repairs and parts availability. Howell’s is always great.”
Continue Reading“Victor did a thorough and professional job of preventive maintenance on our two heat pumps.”
Continue Reading“Matt was wonderful and always explains the issues throughly. Very happy with Howells and been a customer for 10+ years.”
Continue Reading“Matthew was professional, knowledgeable, efficient, courteous. Excellent. So glad we found him.”
Continue Reading“Found the problem and fixed it in no time.”
Continue Reading“Very professional, very thorough and courteous”
Continue Reading“As always, a wonderful experience with Howell’s. Your technicians are kind, knowledgeable and professional and they do an excellent job. I appreciate you all.”
Continue Reading“Matt came out to our house as a follow-up to a call we had earlier in the day. He diagnosed the problem promptly, took care of the issue and made sure everything was functioning properly. Very knowledge and courteous.”
Continue Reading“Matt Banton did a great job getting my a/c system cooling like it should. He checked everything out thoroughly and fixed the issues. Now my system is working properly. Thanks Matt!”
Continue Reading“Matt came out and identified and fixed a problem by noticing something that nobody else had identified. Along with the good work the previous guy did with the drain, my unit now works perfectly. Kudos to Matt.”
Continue Reading“Very, very impressive maintenance service tech. Polite, on time, and knew his stuff!”
Continue Reading“Josiah did a great job and was very friendly and professional. Please send him again next time.”
Continue Reading“Josiah was very thorough, he explained everything very well and any issues he brought to my attention. 5 stars all the way.”
Continue Reading“Rodney was courteous, knowledgeable, and professional. A great asset to your company.”
Continue Reading“Prompt response and excellent customer service. Matt was friendly and very professional. Never a good thing to have your AC out in August! Matt explained the situation thoroughly we will hopefully be back up and running soon!”
Continue Reading“Josiah did a great job! He was very thorough and communicated well throughout the maintenance process. I would definitely use Josiah again.”
Continue Reading“Arrived early and completed his work in a timely manner.”
Continue Reading“Ryan was Great! He was ontime, professional, pleasant and courteous! He was proficient in answering my questions and in making recommendations! He is a great addition to your team!”
Continue Reading“Brandon was excellent – knowledgeable and polite”
Continue Reading“Called in a service request last night when the temp in our home was 87 degrees F. Mr. Banton showed up at my home this am on time while temps outside were in the 90s. Can-do positive attitude and a true professional who was a genius in his troubleshooting skill. Diagnosis took about 15 minutes.…
Continue Reading“I didn’t know where the switch was on my thermostat to change the fan from on to auto. Brandon turned the fan to auto and was out the door in two minutes. He could have laughed out loud at my ignorance but instead he was very kind.”
Continue Reading“Mark was very informative about everything that was going on with AC Unit. There was no pressure in buying something I didn’t need. Would recommend him to anyone who needs services.”
Continue Reading“Migdael was very professional and gave a full report. He gave extra attention to detail! As always I feel in good hands with your company”
Continue Reading“Rodney Jones Jr. Came to out to do our six month maintenance. Excellent service!!! Once he finished up, he explained all he had done.”
Continue Reading“Josiah was great, very friendly, courteous and knowledgable. I would gladly request him for service on our heat pump unit again.”
Continue Reading“Regular maintenance for this service. Provided me a 2 hr window, arrived within the 1st 30 minutes of stated time. Performed the service correctly and professionally. Have used Howell’s for over 25 years.”
Continue Reading“The technician Matt showed up early and was prepared to work. He replaced the component quickly and efficiently. Matt verified the system was operating correctly and kept me informed during the entire process. Great job.”
Continue Reading“The Howell’s team provided same day service repair for our AC system. The Howell service technician, C.L. Kenney, was very knowledgeable and professional. After performing a thorough analysis, he properly addressed and corrected our AC performance issue. Excellent customer experience.”
Continue Reading“I have had Matt come out for preventative maintenance and repairs before and he is a pleasure to interact with. He arrived early on a Saturday for this repair and had things running promptly.”
Continue Reading“Installation was a long and arduous hot process in July – he was super polite and friendly and had booties and covers for my carpet. Thank you for following up when I didn’t understand some of the features of the new system. What nice – he took pride in his work and knowledge of American…
Continue Reading“Rodney was timely and super nice. Repair was quick and he explained our options.”
Continue Reading“Brandon was very professional. He took care of my problem and made sure I was satisfied. He also gave me an immediate estimate on a new heat pump.”
Continue Reading“Very pleased. Victor was very pleasant and knowledgeable.”
Continue Reading“Rodney correctly diagnosed an ongoing problem. He was prompt and professional and a pleasure to know.”
Continue Reading“Brandon did a wonderful job explaining to my mom what needed to happen during the various stages. We thought it would be a quick repair instead of a new compressor. He was polite and professional. Howell’s keeps us up to date on timelines. It was a refreshing dealing with a customer-oriented and professional company!”
Continue Reading“Brandon explained what was going on with my system and repaired the issue. He was informative, professional and friendly. With high confidence, I’ve requested Brandon to take care of my bi-annual maintenance in the Autumn.”
Continue Reading“Technician was very thorough and explained everything he did. He was right on time arriving.”
Continue Reading“Great experience. Technician was extremely professional and knowledgeable. Highly recommend!!”
Continue Reading“Very happy with the service. Very professional”
Continue Reading“Victor was very polite and thorough. He informed me of everything he checked and also found an issue that a senior technician will have to check.”
Continue Reading“Mark was our service technician. I always request Mark. He is professional, courteous, knowledgeable, and friendly. He does a great job with the PM’s. Sarah in the service department is great to work with. She is courteous, professional, and knowledgeable. I have used Howell’s for about 25 years and appreciate their employees and the job…
Continue Reading“Matt Bennett did a great job. He called to see if it was okay to arrive early instead of just showing up. He was knowledgeable and helpful the entire time he inspected my system. I scheduled the appointment the night before and someone was out to assist me. He mentioned the Comfort Club that Howell…
Continue Reading“Mark’s service visit was exemplary!”
Continue Reading“On time. Quick repair”
Continue Reading“Technician was extremely knowledgeable and professional!!”
Continue Reading“As always, Matt was professional and thorough.”
Continue Reading“On time, professional, polite. Thank you Matthew Banton for going above and beyond to get us cool!”
Continue Reading“C.L. was great. Found the problem with a newly installed system within 15 minutes and corrected it quickly. Very professional and knowledgeable.”
Continue Reading“CL Kenny did a great job! He was professional, on time, and GREAT communication skills! Did everything I asked of him and more.”
Continue Reading“My technician Migdael Aliza was very nice and helpful! He was prompt and on time and did a great job! Thank you so much for keeping our system in the best running condition!”
Continue Reading“Rodney checked both upstairs and downstairs systems plus the 3 mini-splits. He advised me of the repairs needed to bring my system back to up to speed. Rodney is very knowledgeable, polite and kept me informed throughout the morning.”
Continue Reading“As usual, my favorite technician CL, I was able to discover what was wrong and fix it. He never fails.”
Continue Reading“Mark came out after hours and fixed my ac issue. He was very knowledgeable and helpful! Highly recommended!”
Continue Reading“Excellent service, great technician”
Continue Reading“Technician was very helpful and had me running in short order”
Continue Reading“Mat was very professional and friendly. He has been maintaining my heat pumps for years and I trust him completely. He’s always cheerful and answers any questions”
Continue Reading“Joshia was an excellent technician! Very polite and helpfully knowledgeable.”
Continue Reading“Rodney was very professional and ready to answer any questions.”
Continue Reading“This was the first time meeting Matt Bennett as this was an emergency service. He was very thorough and explained some options for us to consider for our problem. He was polite and professional and it was a pleasure to meet him.”
Continue Reading“As always, great timely service. Rodney was wonderful.”
Continue Reading“The technician called me and reviewed the potential problem he observed and explained my options. I appreciated his frankness and reasons for performing the repair which would save me money and inconvenience later.”
Continue Reading“Repair technician was polite and courteous. He also provided excellent service and advised me on the kind of filter I need for the unit. Will definitely call on Howells again!”
Continue Reading“Unfortunately, Ryan’s name was not on the list of techs. He was great. Very professional, courteous, and told me everything he was going to do and was doing. Arrved on time. We have used Howell’s for over 20 years and they have replaced two units . Always pleased and recommend to everyone who asks who…
Continue Reading“Mark was my technician. We have had him before. I am crazy about him. Mark is meticulously thorough. I know when he leaves that everything is running at its best. He also communicates what he is doing and the status of everything when he leaves-the good and the bad. I have used Howell’s for 40…
Continue Reading“Mt.Jones has come out on several service calls to my home. He is always polite and professional as well as knowledgeable. He gets the job done in a timely manner and keeps me informed and updated as to how my system is working. He is appreciated! Also showed me how to correctly work thermostat controls.”
Continue Reading“I am happy with the service”
Continue Reading“As always, Matt Banton did an excellent job servicing my HVAC system. He is very skilled at what he does.”
Continue Reading“Efficient service & very pleasant”
Continue Reading“As usual the tech was very professional and kind. I am happy to say in 30 years of service working with Howell’s I have not yet had a problem or complaint. By the way the technician on site and I hope he doesn’t mind me putting his name out there was Matt Banton. A true…
Continue Reading“Matt Banton was the service technician that completed repairs to our HVAC unit. He was extremely professional and committed to completing the repairs. His ability to troubleshoot and eventually come to resolution was excellent. Matt ensured we understood every issue every step of the way and we felt he had our best interest in mind.…
Continue Reading“My guy today was Ryan. He was in all ways professional and efficient. He diagnosed an issue and replaced the part. Very comfortable visit all around. Ryan has a pleasing affable personality, easy to talk to… Also, my dog Kevin thinks he’s cool too!🐶”
Continue Reading“I can always count on CL to provide the BEST service & he has great tips to help with maintaining my systems. Another good job! Thanks so much!”
Continue Reading“Everything went well. Tech explained problem found and cost to repair.”
Continue Reading“Mark was great – professional, polite, efficient and helpful with my questions.”
Continue Reading“Very professional”
Continue Reading“John and team provided great service, on tine, good communication, etc. John figured out the issue with my Trane unit and got us up and running. Nice work”
Continue Reading“Ryan was excellent. He found a clogged line. We never had that before. He explained it to my husband outside and then again to me inside. That is why we have a service contract with Howell’s. My father in law had it be us. Thanks for all you”
Continue Reading“Matthew did a great job. He went above and beyond to fix our problem.”
Continue Reading“CL is the best – diagnostician and service Support!”
Continue Reading“Matt is a very good spirit and a great employee. He is very knowledgeable and had valuable information. Thank you.”
Continue Reading“It was a very good experience. Spencer, & I’m assuming his apprentice, were very professional & made several attempts to reproduce the noise I heard but couldn’t. He told me to listen for it, record it if I hear it again, take a pic of thermostat then call you back. I’ll call next week either…
Continue Reading“Neal was friendly and quickly diagnosed the issue – would recommend him and Howell’s to others for service”
Continue Reading“Came out the same day, very polite, and explained what was going on. Even came back the same day to finish after leaving to get filters”
Continue Reading“John is fantastic and always professional on time and knowledgeable”
Continue Reading“Matt took his time checking out our units and even cleaned our filter. He answered all my questions concerning other products. We are very satisfied with the attention he gave to our system.”
Continue Reading“Very happy to meet Matt Bennett for the first time. Very pleasant, very thorough and efficient. Look forward to having him as my service rep and to working with him in the future.”
Continue Reading“John has taken care of our HVAC units for many years. Wonderful person and has performed wonderfully for us.”
Continue Reading“C.L. Kenney came to provide routine service on both our furnace/AC and full house generator. What a professional he was! Arrived on time and tackled the tasks efficiently. He showed expertise in doing the job! We feel in good hands with his ability, and as always with Howell’s!”
Continue Reading“I have always felt confident in the solutions to findings during maintenance checkups prepared by Rodney Jones. Extremely pleased with this young man.”
Continue Reading“Quick,reliable service. Always a pleasure to deal with knowledgeable technician! Spenser is great.”
Continue Reading“We have used Howell’s for our HVAC and got water since 1991. Totally trustworthy and honest technicians. Both installation and maintenance are done at a fair price, on time by professional people.”
Continue Reading“Rodney Jones is our service technician. We can’t say enough about him …. He’s the best. Very professional, thorough, and always looking out for us. We are grateful to have him providing our service!”
Continue Reading“Matt came out yesterday & shared with us that we needed a new motor, or the entire unit replaced. A radiator was dropped off for us,, & Howells called & scheduled an appt. for this afternoon. Matt was on time, pleasant, informative, & competent. He had heat restored within an hour. Thank you!”
Continue Reading“Great service visit by Matt. Full inspection with no issues.”
Continue Reading“Matt has always given me great professional service. He consistently is right on time with a good attitude. of course I always ask for him.”
Continue Reading“Rodney arrived on time. He explained what the six-month maintenance check includes. When completed Rodney explained what he did and updated us on the status of our system. Cleaned everything up when finished and is always pleasant during the visit. Scheduled next six-month checkup. Thanks”
Continue Reading“Mark was timely, thorough and a really nice guy!”
Continue Reading“Rodney has serviced my HVAC unit (Howells installed) more than once and has done an exemplary job. He has answered technical questions as well as proprietary Howells questions to my satisfaction. Howell’s is great!”
Continue Reading“Ryan Pratt did a good job. Kept me informed”
Continue Reading“Did a great job”
Continue Reading“C.L. was very thorough and professional and respectful. It was a pleasure meeting him and appreciate his advice.”
Continue Reading“The people at Howell’s are kind, thoughtful, and are masterful at their work. Since I’ve been with Howell’s, I have confidence that my system will be well maintained and the technicians are extremely competent and always leave my system in great order. I appreciate how they explain things to me when necessary. I have peace…
Continue Reading“Noticed a burning smell from the vents. C.J. arrived quickly on a Saturday afternoon and did a safety check. Very professional service.”
Continue Reading“Matt arrived on time and completed our maintenance service. He is always very polite and friendly. We appreciate the service.”
Continue Reading“Howells was able to provide same day service to replace my outside fan unit. They arrived timely, actually had a replacement motor on their service truck, diagnosed and fixed it within 1.5 hrs. Always have had good reliable service from Howells.”
Continue Reading“John was on time for the appointment and was very knowledgeable about my system. He thoroughly checked out the equipment and cleaned the drain. He was happy to answer any questions I had which made me comfortable with his expertise. I felt confident that my unit is now in top operating condition . John is…
Continue Reading“Josiah Sexton was very personable and professional. I hope he can return when we need service.”
Continue Reading“Ryan was professional, polite and friendly. He seemed extremely knowledgeable about the unit and his work.”
Continue Reading“Joe Sexton did a fine job. He was on time, very courteous and presented well. He explained everything he was doing and was very knowledgeable/ Please schedule Joe for my next service call. P.S. I have been using Howell’s for 36 years and have always been treated fairly and with respect.”
Continue Reading“C. L. was great as usual. He fixed our problem and is so good at explaining everything we need to know. Made suggestions on what temperature to keep our heat on to not tax our units efficiency. Always friendly and professional! Thanks C. L.”
Continue Reading“Matt Banton came out today. I had called for the 6 mos maintenance then realized my heat pump was acting up. . he got us up and running in under 2 hrs.. very nice and knowledgeable. And thank you Howell’s for having someone come out today !! You are the best!!”
Continue Reading“Mark did an outstanding job. Was courteous and answered all my questions.”
Continue Reading“Mark was very helpful”
Continue Reading“Hill Downstairs heat went out the night before Christmas Eve. Called Howells around 8:00 PM and left message. On return call, I was told that they had been flooded with calls due to the wind and cold weather, which was at totally understandable, but could be at my house around noon the next day. C.L.…
Continue Reading“Howells was so responsive when I called to get my elderly father’s heat pump fixed. They took care of everything in 1 day so my gather had heat. Temps were 30 degrees so it was imperative that the heat pump get fixed quickly. Matt (service tech) was very thorough And patient and thoughtful. Thank you!”
Continue Reading“Ryan was great! He found an issue in the crawl space and explained everything thoroughly. He immediately called for back-up as a second opinion and once again, kept me informed on everything. Spenser came and like Ryan, was courteous and very thorough. Great service as always!”
Continue Reading“Excellent service and great team! Checked all units and got working with highest efficiency.”
Continue Reading“The Technician Kenny was on time, assessed the problem and gave a clear explanation and service options to fix my heating issue!”
Continue Reading“The technician was on time, very professional and pleasant. He seemed very knowledgeable and answered our questions thoroughly. We were also pleased that the office called to see if the technician could come earlier than planned. We will be using Howell’s again.”
Continue Reading“The technician was on time, very professional and pleasant. He seemed very knowledgeable and answered our questions thoroughly. We were also pleased that the office called to see if the technician could come earlier than planned. We will be using Howell’s again.”
Continue Reading“Mark came to my 55 and Above home last Monday and was prompt as usual. He is always so nice and offers to help me in any way he can while he’s here. When he was in the attic, servicing my gas furnace, I asked him to bring down a fall wreath when he finished.…
Continue Reading“Howell’s has taken care of our equipment since the initial installation 15 years ago. They keep it in great condition and the service is very good … friendly, capable, on time.”
Continue Reading“The tech was polite, neat and found the problem and had it fixed quickly. Please send him back in the future.”
Continue Reading“John & apprentice Ryan were great! First arrived right at appointed time maybe couple of minutes early and were ready to go with booties over their outdoor shoes to not track inside anytime they came in and out. I really appreciated that without having to ask! Made sure my system was running correctly and answered…
Continue Reading“Bradley arrived right on time and handled all the different systems in our house thoroughly and efficiently. Our heat pump needed a new part which he had and installed on the spot. We had always had Tony in the past, and were sad he had retired, but Bradley was great and now we hope we…
Continue Reading“Howells is the best! We’ve used them for semi-annual maintenance for 8 years. Very professional and reasonably priced. In particular we are extremely pleased with Spencer’s service.”
Continue Reading“My tech Brad did a great job. Only complaint is that my city, Bumpass is not listed in the drop down, nor my county. I already provided a raving review for Tony on google. Thanks for your support !”
Continue Reading“Rodney’s always dependable, and I appreciate his promptness coming out on a Sunday for my failing water heater.”
Continue Reading“Spenser seemed to know what he was doing and performed maintenance as expected to my furnace and heat pump. This is my first experience with Spenser so I cannot rate him higher than average on his first visit. He responded well to all of my questions and I would be pleased to have him on…
Continue Reading“Rodney has serviced our unit multiple times. He is reliable, knowledgeable and explains issues as needed.”
Continue Reading“Mike did a through maintenance inspection and also cleaned the air exchanger. Very personable and caring!!”
Continue Reading“Matt did a great job. Very thorough. He went above and beyond to make sure everything is working properly. Super nice and helpful.”
Continue Reading“Working with Bradley was a pleasure! He is very knowledgeable, highly skilled, and customer focused.”
Continue Reading“Matt Bennett and his asst Donavon were on time, courteous and efficient. They replaced a thermostat and finished my annual heat checkup. I am very comfortable with them and the work they did. Hope they’ll come back when my ac checkup is due – if they work on those too!”
Continue Reading“Excellent service. Very satisfied. Highly recommend this company”
Continue Reading“John did a great job of servicing the generator, including cleaning the exterior.”
Continue Reading“John has been servicing our systems for many years and has always done an excellent job. He is prompt and very professional. It is a pleasure to work with him.”
Continue Reading“I am very pleased with the service that was provided by Tony and the apprentice that came with him to my home. Tony was knowledgeable, pleasant and he answered all of my questions. The problem that I was experiencing with my Aquatherm System was resolved during the maintenance call.”
Continue Reading“Service technician Matt Banton has been servicing my HVAC system for a few years now. He is very knowledgeable and doesn’t mind me asking questions. He knows what he’s doing and if he feels confident that everything checks out according specs, then I know the job was done right. Thank you Matt!”
Continue Reading“Very satisfied”
Continue Reading“Matt arrived as expected and got right to work. He repaired the issue and showed me photos of what he had found and how he fixed it. Matt made sure everything was working properly and that I didn’t have any questions before he left. I would not hesitate to recommend Howell to my friends.”
Continue Reading“Rodney did a very thorough maintenance on my gas furnace. He even video taped it to show me what he checked and serviced. He was very polite and professional. He even called for my Spring service to be scheduled. I would highly recommend Howell’s for your HVAC needs.”
Continue Reading“Bradley was friendly, courteous and efficient.”
Continue Reading“Tony was very professional. I understand he is retiring and will be missed by many of his customers.”
Continue Reading“Matt provided a superior experience just as he did previously.”
Continue Reading“Very Pleased with Service”
Continue Reading“Excellent service. Mark was thorough and gave us a a summary of work performed”
Continue Reading“Very knowledgeable and thorough. Friendly;?good natured! Explained what he was doing and why as he worked through his process. Hope I can request him specifically next time—if there is a next time!”
Continue Reading“Bradley was great! Fast, efficient and informative. Very polite too!”
Continue Reading“Matt and his assistant are so nice and thorough.”
Continue Reading“John has been my technician for over 12 years. Knows his equipment & customers, friendly, knowledgeable & does not hesitate to make any recommendations if needed. Howell’s is not one of those companies that encourages up selling on regular calls. Would not be without an annual maintenance contract – I consider it an investment in…
Continue Reading“HAVE BEEN WITH THIS COMPANY FOR MANY YEARS. ALWAYS GOOD SERVICE. MARK HAS SERVICED MY HEAT PUMP FOR SEVERAL YEARS & I HAVE NEEN VERY PLEASED WITH HIS SERVICE. AS, I AM MOVING TO ANOTHER PLACE IN THE CITY…….WILL MISS ALL THE HELP & CONSIDERATION THAT THIS COMPANY HAS SHOWN ME WITH RESPECT & DIGNITY.…
Continue Reading“Rodney was polite and took his time handing the bi yearly maintenance of our heating/cooling system.”
Continue Reading“Repair appointment schedule promptly. Notification of rep was texted in advance. Reps were very personable and found the problem. They corrected the problem and had heat working quickly. Recommended replacement part and pricing if it does it again. Very satisfied on how quickly everything was resolved.”
Continue Reading“Jon (Matt) is always great – clean, polite, thorough.”
Continue Reading“Very reliable and showed up on time – courteous and helpful putting furniture back in front of furnace. Just recently switched to Howells from a competitor after 18 years.”
Continue Reading“Carrington Kenney is a professional service technician. He provides excellent professional service and explains the work he has done. He has performed the semi-annual precision tune-up on the heat pump for a number of years and resolved several issues.”
Continue Reading“John did a great job. Always polite and friendly. Always does a great job servicing my unit. I’ve had him servicing my unit for a long time and feel confident of his work.”
Continue Reading“As always John with Howells is a treat to have for our maintenance. He takes his time and explains all he is doing. We just got a whole house generator and we are happy he will be our contact for that too. Thank you for the great customer service.”
Continue Reading“Rodney services our unit twice a year. Very friendly and professional. Always on time and completes inspection/ tuneup promptly. See you in March for the next scheduled tuneup.”
Continue Reading“Technician arrived on time and provided excellent repair leveling our heat pump as requested.”
Continue Reading“John is always punctual, courteous, friendly, and concerned about his customer.”
Continue Reading“I have used Howell’s Heating and Air since 1984 and I would NEVER consider using anyone else. They are so professional and have provided great advice and competitive prices whenever I have needed to install a new system. Their service is incredible! Every technician is polite and knowledgable. I cannot say enough good about Howells.”
Continue Reading“Matt arrived and promptly replaced the leaking gas pipe line through the foundation while VNG was replacing their equipment. Matt has serviced our HCAC equipment in past years is most efficient, prompt and friendly. He is a valuable asset to your company.”
Continue Reading“Brad did a great job and was personable.thanks for all you all do”
Continue Reading“It is always an awesome experience to have Rodney Jones come to my house for maintenance. Very professional and courteous.”
Continue Reading“I called today for repair service & Howell’s was here within an hour. Great company, great employees!!”
Continue Reading“Matt is always great. He is friendly, on time and always good at what he does!”
Continue Reading“Mark did a great job servicing our units.”
Continue Reading“Excellent service as always from Howell’s.”
Continue Reading“Your service rep was courteous and on time.He checked leak that I called about day before coming from inside unit which turned out to be condensation /clogged drain and also did a regular maintenance check which had been earlier scheduled for 9/8/22 .He kept me informed of everything he was doing and the results.He also…
Continue Reading“What a great guy! He was super helpful, explained everything he was doing and what he eventually found. I was completely satisfied with the service he provided. Give that man a raise!!”
Continue Reading“Fabulous experience. Call was received, appointment made for following day, received reminder text and a text when the rep was on his way. He was on time, listened to our issue due to just buying the home. He checked everything, cleaned items, checked system and used meters to see that everything was working properly. We…
Continue Reading“Jon Bennett came out to repair clogged pipe in AC unit – very professional! Follow-up service from last weeks visit!”
Continue Reading“Jason was polite, professional, and he answered all my questions. He did an excellent job representing your company.”
Continue Reading“Exceptional service from Matt and Donovan! Very professional!”
Continue Reading“Jason was a polite knowledgeable young man who seemed to know his stuff and did a great job.”
Continue Reading“While we were scheduled for 1pm the appointment was pushed to 2ish due to another repair that took a bit longer. Frankly, I am glad they took the time to do things right for their customers rather than rush through to the next appointment. Once he arrived at our house we were up and running…
Continue Reading“Great service – repair to be completed next week due to need to order part”
Continue Reading“Matt was very thorough but was unable to repair today as he indicated my unit needed a part to repair! He quoted me a price of $1,163.74 and I need to talk to my son first before ordering the part to repair! I will contact Howell’s if I want Matt to order part and complete…
Continue Reading“We were able to get service an hour ahead of what we scheduled. While it was not good news, Justin did a good job of pointing us in the right direction.”
Continue Reading“We were happy with the service.”
Continue Reading“Great job diagnosing the issue and fixing correctly.”
Continue Reading“Tony provided excellent service.”
Continue Reading“The technician was very helpful. He was able to answer all of the questions that I had. He was very knowledgeable and overall this was a great experience.”
Continue Reading“Knowledgeable professional who explained the entire process while on-site.”
Continue Reading“I am very pleased with the service received today. The non-urgent service request was initiated on Sunday (yesterday). The service associate scheduled a technician today. The technician, Bradley Cabe, arrived on time (as scheduled). Bradley was efficient, courteous and extremely knowledgeable. Thank you so much for a job well-done.”
Continue Reading“Very responsive and professional. Reasonably priced. Technician was awesome and answered all my questions. Got my house cooler on a very hot day.”
Continue Reading“Prompt, reliable, knowledgeable, unbiased. Smoked on the project…”
Continue Reading“Aaron arrived at my home within 15 minutes of my initial call to Howell for an emergency service. He quickly identified the issue, had the replacement part on his truck, and was gone in about another 15 minutes. Thanks to Aaron my home will be cool in very short order. Thank you.”
Continue Reading“Prompt, reliable service. Very courteous technicians!”
Continue Reading“Came on time and had system thermostats replaced quickly.”
Continue Reading“Howells was great! I sent a message late in the afternoon and within 30 minutes received a response, I was even able to get a next day early morning appointment. My technician arrived on time and got started immediately, walking me through the entire process! He was very friendly and knowledgeable and quickly diagnosed and…
Continue Reading“Kenny jr did an exceptional job. He came in and did exactly what should be done during a diagnoses, and figured out the problem with my ac. He even went as far to do a little work deeper than just diagnosing to ensure we are not suffering as bad until a technician can come out…
Continue Reading“I had my A/C go out on me yesterday evening. I googled best HVAC companies in the area. Howell’s Heating & Air was at the top of the list. I called the number a nice receptionist was able to get me an appointment in less than 24hours. My technician Matthew arrived ahead of time. Matthew…
Continue Reading“As usual Howell’s provided great service. The techs are always very polite and knowledgeable. Today was a busy day and they kept me informed about my appointment being delayed which was quite nice as most places do not do that. I have been using them for years and have never had a bad experience. Would…
Continue Reading“Jason was extremely helpful and pleasant to work with. He took the time to effectively explain what he did and brought to my attention a potential problem. After analyzing the issue he determined that it was not as big an issue as first thought. His explanation was thorough and easy to understand. Jason is a…
Continue Reading“On time, very polite, knowledgeable, respectful”
Continue Reading“Sarah provided THE BEST customer service and helped me decide whether to purchase the IWave. I called several companies, but chose Howells as soon as I met Sarah. She knows more than any of the other companies' sales people I encountered. She is not only knowledgeable but goes out of her way to provide answers…
Continue Reading“I have been a Howell’s customer for about 25 years. I have been very pleased with the service department, sales department, and service technicians. Sarah in the service department is wonderful, courteous, professional and always accommodates when service calls or preventive maintenance is requested. Mark is the service tech I always request. Mark is professional,…
Continue Reading“Matt Banton always provides excellent service. Very knowledgeable and courteous. Thank you.”
Continue Reading“Mark V. is the best. He is very professional and trustworthy!”
Continue Reading“I found Spencer to be very professional and knowledgeable. He even took the time to clean my air conditioning unit. I look forward to working with him in the years to come. Kathleen Roe”
Continue Reading“Bradley did a good job and did not try to sell me things that I did not need.”
Continue Reading“Tony came with his Rookie to help try to get my new thermostat set so I could enter and lock the unit up. We could not do this with the passcode on the unit. It took awhile and we’re able to locate the true code to use for the unit. He was very friendly and…
Continue Reading“Bradly Cabe was quick and professional in maintenance task for our AC systems”
Continue Reading“Tony was very good , he took his time not rushing anything but doing it correctly, afterwards he explained everything he did and how the system was doing”
Continue Reading“Explained everything and gave suggestions for future updates.”
Continue Reading“C.L did an excellent job. I was very impressed with his knowledge. He answered all my questions relating to my serious issue and even offered to explain related issues that I did not think to ask. He performed his job in great detail He even offered to fix the front storm door spring hinge that…
Continue Reading“CL was professional, quickly diagnosed the issue, fixed it and had our AC back working.”
Continue Reading“Explained why I should do certain things. Very nice. Please have him on all my properties. Thank you.”
Continue Reading“Excellent, professional and friendly service. A bit expensive but what isn’t these days. It was necessary. They came immediately and worked in the rain. They are lifesavers.”
Continue Reading“Bradley always does a great job. We have had no problems with the hvac since howells installed the system and Bradley does all the maintenance.”
Continue Reading“Jason texted me that he was on his way and he arrived on time and thoroughly checked my AC system. Good to have such a capable technician working on my unit.”
Continue Reading“Very pleased.”
Continue Reading“In one of life’s little ironies, our AC quit sometime during the early hours of Sunday , May 22, 2022. My husband called to request service (HELP!) and he was assured someone would call by 8am Monday morning. A lovely young woman called and we were assured the tech would be by at 12pm. Matt…
Continue ReadingWe have used Howell’s for years. They have put a new heat pump in our old house and the house we are in now. We have always signed up for their maintenance twice a year. The individuals that have come have been very professional and knowledgeable. They go about doing their work, but will always…
Continue ReadingHowell’s Heating and Air was a significant upgrade to our previous experience with an HVAC company. The previous company, very small and probably not licensed, left us in a life-threatening situation. They installed an incorrect system under our home and then never completed the venting. We had carbon monoxide venting under our home all winter…
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