Testimonials Articles

Heat Pump Maintenance in Ashland, VA 23005

December 26, 2022

“Mark was very helpful”

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Gas Furnace Repair in Mechanicsville, VA 23116

December 24, 2022

“Hill Downstairs heat went out the night before Christmas Eve. Called Howells around 8:00 PM and left message. On return call, I was told that they had been flooded with calls due to the wind and cold weather, which was at totally understandable, but could be at my house around noon the next day. C.L.…

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Heat Pump Repair in Henrico County, VA 23150

December 12, 2022

“Howells was so responsive when I called to get my elderly father’s heat pump fixed. They took care of everything in 1 day so my gather had heat. Temps were 30 degrees so it was imperative that the heat pump get fixed quickly. Matt (service tech) was very thorough And patient and thoughtful. Thank you!”

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Heat Pump Maintenance in Henrico County, VA 23233

December 1, 2022

“Ryan was great! He found an issue in the crawl space and explained everything thoroughly. He immediately called for back-up as a second opinion and once again, kept me informed on everything. Spenser came and like Ryan, was courteous and very thorough. Great service as always!”

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Heat Pump Maintenance in Henrico County, VA 23238

December 1, 2022

“Excellent service and great team! Checked all units and got working with highest efficiency.”

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Zone Control System Replacement in Glen Allen, VA 23060

November 30, 2022

“The Technician Kenny was on time, assessed the problem and gave a clear explanation and service options to fix my heating issue!”

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Gas Furnace Maintenance in Chesterfield, VA 23832

November 30, 2022

“The technician was on time, very professional and pleasant. He seemed very knowledgeable and answered our questions thoroughly. We were also pleased that the office called to see if the technician could come earlier than planned. We will be using Howell’s again.”

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Gas Furnace Maintenance in Chesterfield, VA 23832

November 30, 2022

“The technician was on time, very professional and pleasant. He seemed very knowledgeable and answered our questions thoroughly. We were also pleased that the office called to see if the technician could come earlier than planned. We will be using Howell’s again.”

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Gas Furnace Maintenance in Henrico County, VA 23231

November 25, 2022

“Mark came to my 55 and Above home last Monday and was prompt as usual. He is always so nice and offers to help me in any way he can while he’s here. When he was in the attic, servicing my gas furnace, I asked him to bring down a fall wreath when he finished.…

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Gas Furnace Maintenance in Richmond, VA 23059

November 24, 2022

“Howell’s has taken care of our equipment since the initial installation 15 years ago. They keep it in great condition and the service is very good … friendly, capable, on time.”

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Heat Pump Repair in Manakin-Sabot, VA 23103

November 21, 2022

“The tech was polite, neat and found the problem and had it fixed quickly. Please send him back in the future.”

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Heat Pump Maintenance in Richmond, VA 23222

November 18, 2022

“John & apprentice Ryan were great! First arrived right at appointed time maybe couple of minutes early and were ready to go with booties over their outdoor shoes to not track inside anytime they came in and out. I really appreciated that without having to ask! Made sure my system was running correctly and answered…

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Heat Pump Maintenance in Mechanicsville, VA 23116

November 17, 2022

“Great job.”

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Heat Pump Maintenance in Richmond, VA 23238

November 16, 2022

“Bradley arrived right on time and handled all the different systems in our house thoroughly and efficiently. Our heat pump needed a new part which he had and installed on the spot. We had always had Tony in the past, and were sad he had retired, but Bradley was great and now we hope we…

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Heat Pump Maintenance in Mechanicsville, VA 23116

November 15, 2022

“Howells is the best! We’ve used them for semi-annual maintenance for 8 years. Very professional and reasonably priced. In particular we are extremely pleased with Spencer’s service.”

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Air Conditioner Maintenance in Bumpass, VA 23024

November 14, 2022

“My tech Brad did a great job. Only complaint is that my city, Bumpass is not listed in the drop down, nor my county. I already provided a raving review for Tony on google. Thanks for your support !”

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Water Heaters Replacement in Henrico County, VA 23226

November 13, 2022

“Rodney’s always dependable, and I appreciate his promptness coming out on a Sunday for my failing water heater.”

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Gas Furnace Maintenance in Midlothian, VA 23236

November 10, 2022

“Spenser seemed to know what he was doing and performed maintenance as expected to my furnace and heat pump. This is my first experience with Spenser so I cannot rate him higher than average on his first visit. He responded well to all of my questions and I would be pleased to have him on…

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Air Conditioner Maintenance in Henrico County, VA 23233

November 9, 2022

“Rodney has serviced our unit multiple times. He is reliable, knowledgeable and explains issues as needed.”

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Heat Pump Maintenance in Henrico County, VA 23228

November 2, 2022

“Mike did a through maintenance inspection and also cleaned the air exchanger. Very personable and caring!!”

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Thermostat Repair in Glen Allen, VA 23060

November 2, 2022

“Matt did a great job. Very thorough. He went above and beyond to make sure everything is working properly. Super nice and helpful.”

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Gas Furnace Maintenance in Midlothian, VA 23113

November 2, 2022

“Working with Bradley was a pleasure! He is very knowledgeable, highly skilled, and customer focused.”

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Gas Furnace Maintenance in Richmond, VA 23220

October 26, 2022

“Matt Bennett and his asst Donavon were on time, courteous and efficient. They replaced a thermostat and finished my annual heat checkup. I am very comfortable with them and the work they did. Hope they’ll come back when my ac checkup is due – if they work on those too!”

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Heat Pump Repair in Powhatan, VA 23139

October 26, 2022

“Excellent service. Very satisfied. Highly recommend this company”

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Whole-Home Generators Maintenance in Richmond, VA 23225

October 24, 2022

“John did a great job of servicing the generator, including cleaning the exterior.”

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Heat Pump Maintenance in Mechanicsville, VA 23116

October 23, 2022

“John has been servicing our systems for many years and has always done an excellent job. He is prompt and very professional. It is a pleasure to work with him.”

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Water Heater Maintenance in Henrico County, VA 23223

October 22, 2022

“I am very pleased with the service that was provided by Tony and the apprentice that came with him to my home. Tony was knowledgeable, pleasant and he answered all of my questions. The problem that I was experiencing with my Aquatherm System was resolved during the maintenance call.”

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Gas Furnace Maintenance in Mechanicsville, VA 23116

October 21, 2022

“Service technician Matt Banton has been servicing my HVAC system for a few years now. He is very knowledgeable and doesn’t mind me asking questions. He knows what he’s doing and if he feels confident that everything checks out according specs, then I know the job was done right. Thank you Matt!”

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Gas Furnace Maintenance in Midlothian, VA 23114

October 21, 2022

“Very satisfied”

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Gas Furnace Repair in Henrico County, VA 23059

October 20, 2022

“Matt arrived as expected and got right to work. He repaired the issue and showed me photos of what he had found and how he fixed it. Matt made sure everything was working properly and that I didn’t have any questions before he left. I would not hesitate to recommend Howell to my friends.”

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Gas Furnace Maintenance in Henrico County, VA 23238

October 19, 2022

“Rodney did a very thorough maintenance on my gas furnace. He even video taped it to show me what he checked and serviced. He was very polite and professional. He even called for my Spring service to be scheduled. I would highly recommend Howell’s for your HVAC needs.”

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Gas Furnace Maintenance in Richmond, VA 23225

October 19, 2022

“Bradley was friendly, courteous and efficient.”

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Heat Pump Maintenance in Richmond, VA 23135

October 18, 2022

“Tony was very professional. I understand he is retiring and will be missed by many of his customers.”

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Gas Furnace Installation in Henrico County, VA 23233

October 17, 2022

“Matt provided a superior experience just as he did previously.”

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Gas Furnace Maintenance in Goochland, VA 23103

October 17, 2022

“Very Pleased with Service”

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Gas Furnace Maintenance in Short Pump, VA 23059

October 13, 2022

“Excellent service. Mark was thorough and gave us a a summary of work performed”

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Gas Furnace Installation in Henrico County, VA 23233

October 12, 2022

“Very knowledgeable and thorough. Friendly;?good natured! Explained what he was doing and why as he worked through his process. Hope I can request him specifically next time—if there is a next time!”

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Gas Furnace Maintenance in Glen Allen, VA 23059

October 11, 2022

“Bradley was great! Fast, efficient and informative. Very polite too!”

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Heat Pump Maintenance in Henrico County, VA 23233

October 10, 2022

“Matt and his assistant are so nice and thorough.”

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Gas Furnace Maintenance in Henrico County, VA 23059

October 8, 2022

“John has been my technician for over 12 years. Knows his equipment & customers, friendly, knowledgeable & does not hesitate to make any recommendations if needed. Howell’s is not one of those companies that encourages up selling on regular calls. Would not be without an annual maintenance contract – I consider it an investment in…

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Heat Pump Maintenance in Henrico County, VA 23228

October 7, 2022

“HAVE BEEN WITH THIS COMPANY FOR MANY YEARS. ALWAYS GOOD SERVICE. MARK HAS SERVICED MY HEAT PUMP FOR SEVERAL YEARS & I HAVE NEEN VERY PLEASED WITH HIS SERVICE. AS, I AM MOVING TO ANOTHER PLACE IN THE CITY…….WILL MISS ALL THE HELP & CONSIDERATION THAT THIS COMPANY HAS SHOWN ME WITH RESPECT & DIGNITY.…

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Indoor Air Quality Maintenance in Henrico County, VA 23238

October 7, 2022

“Rodney was polite and took his time handing the bi yearly maintenance of our heating/cooling system.”

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Gas Furnace Repair in Chester, VA 23836

October 4, 2022

“Repair appointment schedule promptly. Notification of rep was texted in advance. Reps were very personable and found the problem. They corrected the problem and had heat working quickly. Recommended replacement part and pricing if it does it again. Very satisfied on how quickly everything was resolved.”

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Gas Furnace Maintenance in Mechanicsville, VA 23111

October 4, 2022

“Jon (Matt) is always great – clean, polite, thorough.”

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Gas Furnace Maintenance in Ashland, VA 23116

October 3, 2022

“Very reliable and showed up on time – courteous and helpful putting furniture back in front of furnace. Just recently switched to Howells from a competitor after 18 years.”

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Heat Pump Maintenance in Bon Air, VA 23235

October 2, 2022

“Carrington Kenney is a professional service technician. He provides excellent professional service and explains the work he has done. He has performed the semi-annual precision tune-up on the heat pump for a number of years and resolved several issues.”

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Air Conditioner Maintenance in Mechanicsville, VA 23116

September 30, 2022

“John did a great job. Always polite and friendly. Always does a great job servicing my unit. I’ve had him servicing my unit for a long time and feel confident of his work.”

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Heat Pump Maintenance in Ashland, VA 23015

September 30, 2022

“As always John with Howells is a treat to have for our maintenance. He takes his time and explains all he is doing. We just got a whole house generator and we are happy he will be our contact for that too. Thank you for the great customer service.”

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Gas Furnace Maintenance in Glen Allen, VA 23059

September 27, 2022

“Rodney services our unit twice a year. Very friendly and professional. Always on time and completes inspection/ tuneup promptly. See you in March for the next scheduled tuneup.”

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Heat Pump Repair in Ashland, VA 23005

September 23, 2022

“Technician arrived on time and provided excellent repair leveling our heat pump as requested.”

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Gas Furnace Maintenance in Goochland, VA 23238

September 23, 2022

“John is always punctual, courteous, friendly, and concerned about his customer.”

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Air Conditioner Repair in Richmond, VA 24221

September 21, 2022

“I have used Howell’s Heating and Air since 1984 and I would NEVER consider using anyone else. They are so professional and have provided great advice and competitive prices whenever I have needed to install a new system. Their service is incredible! Every technician is polite and knowledgable. I cannot say enough good about Howells.”

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Gas Furnace Maintenance in Mechanicsville, VA 23116

September 18, 2022

“Matt arrived and promptly replaced the leaking gas pipe line through the foundation while VNG was replacing their equipment. Matt has serviced our HCAC equipment in past years is most efficient, prompt and friendly. He is a valuable asset to your company.”

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Heat Pump Maintenance in Henrico County, VA 23228-1336

September 16, 2022

“Brad did a great job and was personable.thanks for all you all do”

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Heat Pump Maintenance in Mechanicsville, VA 23116

September 14, 2022

“It is always an awesome experience to have Rodney Jones come to my house for maintenance. Very professional and courteous.”

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Air Conditioner Maintenance in Richmond, VA 23060

September 12, 2022

“Great job!”

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Air Conditioner Repair in Goochland, VA 23065

September 9, 2022

“I called today for repair service & Howell’s was here within an hour. Great company, great employees!!”

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Heat Pump Maintenance in Glen Allen County, VA 23060

September 9, 2022

“Matt is always great. He is friendly, on time and always good at what he does!”

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Air Conditioner Maintenance in Henrico County, VA 23238

September 5, 2022

“Mark did a great job servicing our units.”

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Air Conditioner Maintenance in Henrico County, VA 23229

September 2, 2022

“Excellent service as always from Howell’s.”

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Heat Pump Maintenance in Henrico County, VA 23228

August 31, 2022

“Your service rep was courteous and on time.He checked leak that I called about day before coming from inside unit which turned out to be condensation /clogged drain and also did a regular maintenance check which had been earlier scheduled for 9/8/22 .He kept me informed of everything he was doing and the results.He also…

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Air Conditioner Repair in Hanover, VA 23192

August 30, 2022

“What a great guy! He was super helpful, explained everything he was doing and what he eventually found. I was completely satisfied with the service he provided. Give that man a raise!!”

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Air Conditioner Maintenance in Chester, VA 23936

August 30, 2022

“Fabulous experience. Call was received, appointment made for following day, received reminder text and a text when the rep was on his way. He was on time, listened to our issue due to just buying the home. He checked everything, cleaned items, checked system and used meters to see that everything was working properly. We…

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Air Conditioner Repair in Henrico County, VA 23238

August 24, 2022

“Jon Bennett came out to repair clogged pipe in AC unit – very professional! Follow-up service from last weeks visit!”

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Heat Pump Maintenance in Glen Allen, VA 23060

August 22, 2022

“Jason was polite, professional, and he answered all my questions. He did an excellent job representing your company.”

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Air Conditioner Repair in Henrico County, VA 23238

August 16, 2022

“Exceptional service from Matt and Donovan! Very professional!”

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Air Conditioner Maintenance in Henrico County, VA 23238

August 12, 2022

“Jason was a polite knowledgeable young man who seemed to know his stuff and did a great job.”

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Air Conditioner Repair in Henrico County, VA 23150

August 11, 2022

“While we were scheduled for 1pm the appointment was pushed to 2ish due to another repair that took a bit longer. Frankly, I am glad they took the time to do things right for their customers rather than rush through to the next appointment. Once he arrived at our house we were up and running…

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Heat Pump Maintenance in Goochland, VA 23103

August 11, 2022

“Good job!”

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Air Conditioner Repair in Henrico County, VA 23238

August 11, 2022

“Great service – repair to be completed next week due to need to order part”

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Air Conditioner Repair in Henrico County, VA 23238

August 10, 2022

“Matt was very thorough but was unable to repair today as he indicated my unit needed a part to repair! He quoted me a price of $1,163.74 and I need to talk to my son first before ordering the part to repair! I will contact Howell’s if I want Matt to order part and complete…

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Air Conditioner Repair in Midlothian, VA 23112

August 9, 2022

“We were able to get service an hour ahead of what we scheduled. While it was not good news, Justin did a good job of pointing us in the right direction.”

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Air Conditioner Maintenance in Ashland, VA 23005

August 8, 2022

“We were happy with the service.”

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Heat Pump Repair in Henrico County, VA 23238

August 2, 2022

“Great job diagnosing the issue and fixing correctly.”

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Air Conditioner Repair in Henrico County, VA 23294

August 2, 2022

“Tony provided excellent service.”

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Air Conditioner Maintenance in Ashland, VA 23005

July 26, 2022

“The technician was very helpful. He was able to answer all of the questions that I had. He was very knowledgeable and overall this was a great experience.”

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Air Conditioner Maintenance in Henrico County, VA 23228

July 25, 2022

“Knowledgeable professional who explained the entire process while on-site.”

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Air Conditioner Repair in Hanover, VA 23192

July 25, 2022

“I am very pleased with the service received today. The non-urgent service request was initiated on Sunday (yesterday). The service associate scheduled a technician today. The technician, Bradley Cabe, arrived on time (as scheduled). Bradley was efficient, courteous and extremely knowledgeable. Thank you so much for a job well-done.”

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Air Conditioner Maintenance in Hanover, VA 23111

July 25, 2022

“Very responsive and professional. Reasonably priced. Technician was awesome and answered all my questions. Got my house cooler on a very hot day.”

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Air Conditioner Repair in Glen Allen County, VA 23060

July 24, 2022

“Prompt, reliable, knowledgeable, unbiased. Smoked on the project…”

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Air Conditioner Repair in Richmond, VA 23227

July 23, 2022

“Aaron arrived at my home within 15 minutes of my initial call to Howell for an emergency service. He quickly identified the issue, had the replacement part on his truck, and was gone in about another 15 minutes. Thanks to Aaron my home will be cool in very short order. Thank you.”

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Air Conditioner Repair in Glen Allen County, VA 23059

July 22, 2022

“Prompt, reliable service. Very courteous technicians!”

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Zone Control System Replacement in Richmond, VA 23225

July 22, 2022

“Came on time and had system thermostats replaced quickly.”

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Air Conditioner Repair in Henrico County, VA 23228

July 22, 2022

“Howells was great! I sent a message late in the afternoon and within 30 minutes received a response, I was even able to get a next day early morning appointment. My technician arrived on time and got started immediately, walking me through the entire process! He was very friendly and knowledgeable and quickly diagnosed and…

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Air Conditioner Repair in Chesterfield, VA 23832

July 21, 2022

“Kenny jr did an exceptional job. He came in and did exactly what should be done during a diagnoses, and figured out the problem with my ac. He even went as far to do a little work deeper than just diagnosing to ensure we are not suffering as bad until a technician can come out…

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Air Conditioner Repair in Chester, VA 23821

July 20, 2022

“I had my A/C go out on me yesterday evening. I googled best HVAC companies in the area. Howell’s Heating & Air was at the top of the list. I called the number a nice receptionist was able to get me an appointment in less than 24hours. My technician Matthew arrived ahead of time. Matthew…

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Air Conditioner Maintenance in Mechanicsville, VA 23116

July 20, 2022

“As usual Howell’s provided great service. The techs are always very polite and knowledgeable. Today was a busy day and they kept me informed about my appointment being delayed which was quite nice as most places do not do that. I have been using them for years and have never had a bad experience. Would…

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Air Conditioner Maintenance in Glen Allen County, VA 23059

July 19, 2022

“Jason was extremely helpful and pleasant to work with. He took the time to effectively explain what he did and brought to my attention a potential problem. After analyzing the issue he determined that it was not as big an issue as first thought. His explanation was thorough and easy to understand. Jason is a…

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Air Conditioner Maintenance in Mechanicsville, VA 23111

July 19, 2022

“On time, very polite, knowledgeable, respectful”

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Air Purification System Installation in Midlothian, VA 23114

July 13, 2022

“Sarah provided THE BEST customer service and helped me decide whether to purchase the IWave. I called several companies, but chose Howells as soon as I met Sarah. She knows more than any of the other companies' sales people I encountered. She is not only knowledgeable but goes out of her way to provide answers…

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Air Conditioner Maintenance in Ashland, VA 23005

July 13, 2022

“I have been a Howell’s customer for about 25 years. I have been very pleased with the service department, sales department, and service technicians. Sarah in the service department is wonderful, courteous, professional and always accommodates when service calls or preventive maintenance is requested. Mark is the service tech I always request. Mark is professional,…

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Air Conditioner Maintenance in Ashland, VA 23059

July 12, 2022

“Matt Banton always provides excellent service. Very knowledgeable and courteous. Thank you.”

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Air Conditioner Maintenance in Mechanicsville, VA 23116

July 12, 2022

“Mark V. is the best. He is very professional and trustworthy!”

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Air Conditioner Maintenance in Henrico County, VA 23238

July 11, 2022

“I found Spencer to be very professional and knowledgeable. He even took the time to clean my air conditioning unit. I look forward to working with him in the years to come. Kathleen Roe”

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Heat Pump Maintenance in Mechanicsville, VA 23111

July 8, 2022

“Bradley did a good job and did not try to sell me things that I did not need.”

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Thermostat Maintenance in Chesterfield, VA 23832

July 7, 2022

“Tony came with his Rookie to help try to get my new thermostat set so I could enter and lock the unit up. We could not do this with the passcode on the unit. It took awhile and we’re able to locate the true code to use for the unit. He was very friendly and…

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Air Conditioner Maintenance in Henrico County, VA 23059

July 7, 2022

“Bradly Cabe was quick and professional in maintenance task for our AC systems”

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Heat Pump Maintenance in Henrico County, VA 23060

June 30, 2022

“Tony was very good , he took his time not rushing anything but doing it correctly, afterwards he explained everything he did and how the system was doing”

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Air Conditioner Maintenance in Richmond, VA 23225

June 30, 2022

“Explained everything and gave suggestions for future updates.”

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Gas Furnace Repair in Glen Allen County, VA 23059

June 30, 2022

“C.L did an excellent job. I was very impressed with his knowledge. He answered all my questions relating to my serious issue and even offered to explain related issues that I did not think to ask. He performed his job in great detail He even offered to fix the front storm door spring hinge that…

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Heat Pump Repair in Richmond, VA 23225

June 29, 2022

“CL was professional, quickly diagnosed the issue, fixed it and had our AC back working.”

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Air Conditioner Maintenance in Henrico County, VA 23238

June 29, 2022

“Explained why I should do certain things. Very nice. Please have him on all my properties. Thank you.”

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Air Conditioner Repair in Henrico County, VA 23294

June 28, 2022

“Excellent, professional and friendly service. A bit expensive but what isn’t these days. It was necessary. They came immediately and worked in the rain. They are lifesavers.”

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Heat Pump Maintenance in Hanover, VA 23024

June 28, 2022

“Bradley always does a great job. We have had no problems with the hvac since howells installed the system and Bradley does all the maintenance.”

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Air Conditioner Maintenance in Richmond, VA 23227

June 28, 2022

“Jason texted me that he was on his way and he arrived on time and thoroughly checked my AC system. Good to have such a capable technician working on my unit.”

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Air Conditioner Maintenance in Midlothian, VA 23112

June 27, 2022

“Very pleased.”

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Air Conditioner Repair in Richmond, VA 24225

May 23, 2022

“In one of life’s little ironies, our AC quit sometime during the early hours of Sunday , May 22, 2022. My husband called to request service (HELP!) and he was assured someone would call by 8am Monday morning. A lovely young woman called and we were assured the tech would be by at 12pm. Matt…

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Heat Pump Install in Richmond, VA 23173

February 21, 2022

We have used Howell’s for years. They have put a new heat pump in our old house and the house we are in now. We have always signed up for their maintenance twice a year. The individuals that have come have been very professional and knowledgeable. They go about doing their work, but will always…

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HVAC System Repair in Richmond, VA 23173

December 12, 2021

Howell’s Heating and Air was a significant upgrade to our previous experience with an HVAC company. The previous company, very small and probably not licensed, left us in a life-threatening situation. They installed an incorrect system under our home and then never completed the venting. We had carbon monoxide venting under our home all winter…

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