Testimonials – Heat Pumps Articles

Heat Pump Maintenance in Chester, VA 23831

September 21, 2023

“Matt is the most professional excellent service tech ever. Cheerful, efficient, drpendable, you name it. All first rate. So glad we switched to Howells. We love you guys.”

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Heat Pump Maintenance in Ashland, VA 23005

September 20, 2023

“What a lovely experience! Josiah Sexton did a great job with the maintenance of my heating and cooling systems. He was nice, patient, resourceful, and very knowledgeable. I felt like I have been treated honestly and competently. If possible, please assign him to my account for all future visits.”

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Heat Pump Repair in Richmond, VA 23225

September 19, 2023

“Matt was thorough in his review and assessment and confirmed our concern that the blower motor was bad …again. So we discussed options and Howells is getting quotes so we can make an informed decision.”

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Heat Pump Maintenance in Henrico County, VA 23229

September 19, 2023

“Very satisfied with adjustment to new heat pump.”

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Heat Pump Maintenance in Henrico County, VA 23229

September 19, 2023

“Matt Banton was here to fine-tune our new heat pump.”

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Heat Pump Maintenance in Hanover, VA 23116

September 6, 2023

“Rodney is very professional and always pleasant when he performs our heat pump inspections. Respected our property. Informed us what he was checking and when he was finished, updated us on the status of our system, and if any service was needed. Thanks for great service.”

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Heat Pump Maintenance in Henrico County, VA 23060

September 1, 2023

“Technician did a great job. Very helpful and friendly”

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Heat Pump Maintenance in Mechanicsville, VA 23111

August 25, 2023

“Howell’s team did an excellent job doing routine maintenance on my heat pump and installing a smart thermostat. Technician took his time and was thorough. He even replaced some wiring that was defective. First time doing maintenance on my 9 yr old heat pump. Works even better now.”

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Heat Pump Maintenance in Mechanicsville, VA 23116

August 23, 2023

“I have been a comfort customer for years and would recommend Howell’s to you for your HVAC needs. The people at Howells are professional, capable and helpful.”

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Heat Pump Maintenance in Glen Allen County, VA 23060

August 22, 2023

“Awesome service as always. Always professional, friendly and if there is an issue always explain so I can understand the problem. I have been with Howell’s for 50 years and will never change. Thanks for the excellent service from all of the technicians”

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Heat Pump Maintenance in Henrico County, VA 23060

August 22, 2023

“Mark Vella was very sweet and personable. He was very thorough in the maintenance on Heat Pump and generator. Have used Howell’s for years and always satisfied .”

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Heat Pump Maintenance in Ashland, VA 23005

August 21, 2023

“Victor did a thorough and professional job of preventive maintenance on our two heat pumps.”

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Heat Pump Repair in Hanover, VA 23192

August 16, 2023

“Found the problem and fixed it in no time.”

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Heat Pump Maintenance in Ashland, VA 23005

August 15, 2023

“Very professional, very thorough and courteous”

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Heat Pump Maintenance in Midlothian, VA 23112

August 11, 2023

“As always, a wonderful experience with Howell’s. Your technicians are kind, knowledgeable and professional and they do an excellent job. I appreciate you all.”

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Heat Pump Maintenance in Ashland, VA 23116

August 7, 2023

“Josiah was very thorough, he explained everything very well and any issues he brought to my attention. 5 stars all the way.”

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Heat Pump Maintenance in Glen Allen County, VA 23059

August 4, 2023

“Rodney was courteous, knowledgeable, and professional. A great asset to your company.”

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Heat Pump Maintenance in Richmond, VA 23222

August 3, 2023

“Josiah did a great job! He was very thorough and communicated well throughout the maintenance process. I would definitely use Josiah again.”

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Heat Pump Maintenance in Mechanicsville, VA 23116

August 3, 2023

“Arrived early and completed his work in a timely manner.”

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Heat Pump Maintenance in Mechanicsville, VA 23116

July 25, 2023

“Migdael was very professional and gave a full report. He gave extra attention to detail! As always I feel in good hands with your company”

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Heat Pump Maintenance in Mechanicsville, VA 23116

July 25, 2023

“Rodney Jones Jr. Came to out to do our six month maintenance. Excellent service!!! Once he finished up, he explained all he had done.”

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Heat Pump Maintenance in Henrico County, VA 23229

July 25, 2023

“Josiah was great, very friendly, courteous and knowledgable. I would gladly request him for service on our heat pump unit again.”

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Heat Pump Maintenance in Hanover, VA 23059

July 21, 2023

“Rodney was timely and super nice. Repair was quick and he explained our options.”

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Heat Pump Repair in Glen Allen County, VA 23060

July 18, 2023

“Brandon was very professional. He took care of my problem and made sure I was satisfied. He also gave me an immediate estimate on a new heat pump.”

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Heat Pump Maintenance in Henrico County, VA 23150

July 10, 2023

“Technician was very thorough and explained everything he did. He was right on time arriving.”

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Heat Pump Maintenance in Ashland, VA 23005

July 7, 2023

“Mark was our service technician. I always request Mark. He is professional, courteous, knowledgeable, and friendly. He does a great job with the PM’s. Sarah in the service department is great to work with. She is courteous, professional, and knowledgeable. I have used Howell’s for about 25 years and appreciate their employees and the job…

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Heat Pump Maintenance in Ashland, VA 23005

June 29, 2023

“Mark’s service visit was exemplary!”

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Heat Pump Repair in Hanover, VA 23059

June 23, 2023

“On time, professional, polite. Thank you Matthew Banton for going above and beyond to get us cool!”

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Heat Pump Maintenance in Hanover, VA 23047

June 1, 2023

“Mat was very professional and friendly. He has been maintaining my heat pumps for years and I trust him completely. He’s always cheerful and answers any questions”

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Heat Pump Maintenance in Midlothian, VA 23113

June 1, 2023

“Joshia was an excellent technician! Very polite and helpfully knowledgeable.”

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Heat Pump Maintenance in Henrico County, VA 23229

May 23, 2023

“As always, great timely service. Rodney was wonderful.”

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Heat Pump Repair in Henrico County, VA 23228

May 18, 2023

“The technician called me and reviewed the potential problem he observed and explained my options. I appreciated his frankness and reasons for performing the repair which would save me money and inconvenience later.”

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Heat Pump Repair in Richmond, VA 23222

May 17, 2023

“Repair technician was polite and courteous. He also provided excellent service and advised me on the kind of filter I need for the unit. Will definitely call on Howells again!”

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Heat Pump Maintenance in Richmond, VA 23225

May 8, 2023

“Efficient service & very pleasant”

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Heat Pump Repair in Ashland, VA 23192

May 5, 2023

“Matt Banton was the service technician that completed repairs to our HVAC unit. He was extremely professional and committed to completing the repairs. His ability to troubleshoot and eventually come to resolution was excellent. Matt ensured we understood every issue every step of the way and we felt he had our best interest in mind.…

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Heat Pump Maintenance in Mechanicsville, VA 23111

April 25, 2023

“Everything went well. Tech explained problem found and cost to repair.”

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Heat Pump Maintenance in Ashland, VA 23005

April 24, 2023

“Mark was great – professional, polite, efficient and helpful with my questions.”

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Heat Pump Maintenance in Hanover, VA 23116

April 6, 2023

“Neal was friendly and quickly diagnosed the issue – would recommend him and Howell’s to others for service”

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Heat Pump Maintenance in Henrico County, VA 23233

March 30, 2023

“Matt took his time checking out our units and even cleaned our filter. He answered all my questions concerning other products. We are very satisfied with the attention he gave to our system.”

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Heat Pump Maintenance in Midlothian, VA 23113

March 28, 2023

“Very happy to meet Matt Bennett for the first time. Very pleasant, very thorough and efficient. Look forward to having him as my service rep and to working with him in the future.”

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Heat Pump Maintenance in Mechanicsville, VA 23116

March 15, 2023

“I have always felt confident in the solutions to findings during maintenance checkups prepared by Rodney Jones. Extremely pleased with this young man.”

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Heat Pump Repair in Mechanicsville, VA 23111

March 10, 2023

“Matt came out yesterday & shared with us that we needed a new motor, or the entire unit replaced. A radiator was dropped off for us,, & Howells called & scheduled an appt. for this afternoon. Matt was on time, pleasant, informative, & competent. He had heat restored within an hour. Thank you!”

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Heat Pump Maintenance in Goochland, VA 23103

March 10, 2023

“Great service visit by Matt. Full inspection with no issues.”

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Heat Pump Maintenance in Mechanicsville, VA 23116

March 6, 2023

“Rodney arrived on time. He explained what the six-month maintenance check includes. When completed Rodney explained what he did and updated us on the status of our system. Cleaned everything up when finished and is always pleasant during the visit. Scheduled next six-month checkup. Thanks”

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Heat Pump Maintenance in Richmond, VA 23221

March 2, 2023

“Mark was timely, thorough and a really nice guy!”

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Heat Pump Maintenance in Mechanicsville, VA 23116

February 28, 2023

“Ryan Pratt did a good job. Kept me informed”

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Heat Pump Maintenance in Richmond, VA 23220

February 24, 2023

“Did a great job”

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Heat Pump Maintenance in Midlothian, VA 23112

February 21, 2023

“The people at Howell’s are kind, thoughtful, and are masterful at their work. Since I’ve been with Howell’s, I have confidence that my system will be well maintained and the technicians are extremely competent and always leave my system in great order. I appreciate how they explain things to me when necessary. I have peace…

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Heat Pump Maintenance in Powhatan, VA 23139

February 17, 2023

“Matt arrived on time and completed our maintenance service. He is always very polite and friendly. We appreciate the service.”

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Heat Pump Repair in Ashland, VA 23005

February 16, 2023

“Howells was able to provide same day service to replace my outside fan unit. They arrived timely, actually had a replacement motor on their service truck, diagnosed and fixed it within 1.5 hrs. Always have had good reliable service from Howells.”

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Heat Pump Maintenance in Glen Allen, VA 23059-4532

February 15, 2023

“John was on time for the appointment and was very knowledgeable about my system. He thoroughly checked out the equipment and cleaned the drain. He was happy to answer any questions I had which made me comfortable with his expertise. I felt confident that my unit is now in top operating condition . John is…

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Heat Pump Maintenance in Mechanicsville, VA 23111

February 14, 2023

“Josiah Sexton was very personable and professional. I hope he can return when we need service.”

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Heat Pump Maintenance in Glen Allen, VA 23060

February 9, 2023

“Ryan was professional, polite and friendly. He seemed extremely knowledgeable about the unit and his work.”

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Heat Pump Repair in Henrico County, VA 23059

February 6, 2023

“C. L. was great as usual. He fixed our problem and is so good at explaining everything we need to know. Made suggestions on what temperature to keep our heat on to not tax our units efficiency. Always friendly and professional! Thanks C. L.”

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Heat Pump Repair in Glen Allen, VA 23059

February 3, 2023

“Matt Banton came out today. I had called for the 6 mos maintenance then realized my heat pump was acting up. . he got us up and running in under 2 hrs.. very nice and knowledgeable. And thank you Howell’s for having someone come out today !! You are the best!!”

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Heat Pump Maintenance in Ashland, VA 23005

December 26, 2022

“Mark was very helpful”

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Heat Pump Repair in Henrico County, VA 23150

December 12, 2022

“Howells was so responsive when I called to get my elderly father’s heat pump fixed. They took care of everything in 1 day so my gather had heat. Temps were 30 degrees so it was imperative that the heat pump get fixed quickly. Matt (service tech) was very thorough And patient and thoughtful. Thank you!”

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Heat Pump Maintenance in Henrico County, VA 23233

December 1, 2022

“Ryan was great! He found an issue in the crawl space and explained everything thoroughly. He immediately called for back-up as a second opinion and once again, kept me informed on everything. Spenser came and like Ryan, was courteous and very thorough. Great service as always!”

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Heat Pump Maintenance in Henrico County, VA 23238

December 1, 2022

“Excellent service and great team! Checked all units and got working with highest efficiency.”

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Heat Pump Repair in Manakin-Sabot, VA 23103

November 21, 2022

“The tech was polite, neat and found the problem and had it fixed quickly. Please send him back in the future.”

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Heat Pump Maintenance in Richmond, VA 23222

November 18, 2022

“John & apprentice Ryan were great! First arrived right at appointed time maybe couple of minutes early and were ready to go with booties over their outdoor shoes to not track inside anytime they came in and out. I really appreciated that without having to ask! Made sure my system was running correctly and answered…

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Heat Pump Maintenance in Mechanicsville, VA 23116

November 17, 2022

“Great job.”

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Heat Pump Maintenance in Richmond, VA 23238

November 16, 2022

“Bradley arrived right on time and handled all the different systems in our house thoroughly and efficiently. Our heat pump needed a new part which he had and installed on the spot. We had always had Tony in the past, and were sad he had retired, but Bradley was great and now we hope we…

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Heat Pump Maintenance in Mechanicsville, VA 23116

November 15, 2022

“Howells is the best! We’ve used them for semi-annual maintenance for 8 years. Very professional and reasonably priced. In particular we are extremely pleased with Spencer’s service.”

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Heat Pump Maintenance in Henrico County, VA 23228

November 2, 2022

“Mike did a through maintenance inspection and also cleaned the air exchanger. Very personable and caring!!”

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Heat Pump Repair in Powhatan, VA 23139

October 26, 2022

“Excellent service. Very satisfied. Highly recommend this company”

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Heat Pump Maintenance in Mechanicsville, VA 23116

October 23, 2022

“John has been servicing our systems for many years and has always done an excellent job. He is prompt and very professional. It is a pleasure to work with him.”

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Heat Pump Maintenance in Richmond, VA 23135

October 18, 2022

“Tony was very professional. I understand he is retiring and will be missed by many of his customers.”

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Heat Pump Maintenance in Henrico County, VA 23233

October 10, 2022

“Matt and his assistant are so nice and thorough.”

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Heat Pump Maintenance in Henrico County, VA 23228

October 7, 2022

“HAVE BEEN WITH THIS COMPANY FOR MANY YEARS. ALWAYS GOOD SERVICE. MARK HAS SERVICED MY HEAT PUMP FOR SEVERAL YEARS & I HAVE NEEN VERY PLEASED WITH HIS SERVICE. AS, I AM MOVING TO ANOTHER PLACE IN THE CITY…….WILL MISS ALL THE HELP & CONSIDERATION THAT THIS COMPANY HAS SHOWN ME WITH RESPECT & DIGNITY.…

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Heat Pump Maintenance in Bon Air, VA 23235

October 2, 2022

“Carrington Kenney is a professional service technician. He provides excellent professional service and explains the work he has done. He has performed the semi-annual precision tune-up on the heat pump for a number of years and resolved several issues.”

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Heat Pump Maintenance in Ashland, VA 23015

September 30, 2022

“As always John with Howells is a treat to have for our maintenance. He takes his time and explains all he is doing. We just got a whole house generator and we are happy he will be our contact for that too. Thank you for the great customer service.”

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Heat Pump Repair in Ashland, VA 23005

September 23, 2022

“Technician arrived on time and provided excellent repair leveling our heat pump as requested.”

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Heat Pump Maintenance in Henrico County, VA 23228-1336

September 16, 2022

“Brad did a great job and was personable.thanks for all you all do”

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Heat Pump Maintenance in Mechanicsville, VA 23116

September 14, 2022

“It is always an awesome experience to have Rodney Jones come to my house for maintenance. Very professional and courteous.”

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Heat Pump Maintenance in Glen Allen County, VA 23060

September 9, 2022

“Matt is always great. He is friendly, on time and always good at what he does!”

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Heat Pump Maintenance in Henrico County, VA 23228

August 31, 2022

“Your service rep was courteous and on time.He checked leak that I called about day before coming from inside unit which turned out to be condensation /clogged drain and also did a regular maintenance check which had been earlier scheduled for 9/8/22 .He kept me informed of everything he was doing and the results.He also…

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Heat Pump Maintenance in Glen Allen, VA 23060

August 22, 2022

“Jason was polite, professional, and he answered all my questions. He did an excellent job representing your company.”

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Heat Pump Maintenance in Goochland, VA 23103

August 11, 2022

“Good job!”

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Heat Pump Repair in Henrico County, VA 23238

August 2, 2022

“Great job diagnosing the issue and fixing correctly.”

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Heat Pump Maintenance in Mechanicsville, VA 23111

July 8, 2022

“Bradley did a good job and did not try to sell me things that I did not need.”

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Heat Pump Maintenance in Henrico County, VA 23060

June 30, 2022

“Tony was very good , he took his time not rushing anything but doing it correctly, afterwards he explained everything he did and how the system was doing”

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Heat Pump Repair in Richmond, VA 23225

June 29, 2022

“CL was professional, quickly diagnosed the issue, fixed it and had our AC back working.”

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Heat Pump Maintenance in Hanover, VA 23024

June 28, 2022

“Bradley always does a great job. We have had no problems with the hvac since howells installed the system and Bradley does all the maintenance.”

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Heat Pump Install in Richmond, VA 23173

February 21, 2022

We have used Howell’s for years. They have put a new heat pump in our old house and the house we are in now. We have always signed up for their maintenance twice a year. The individuals that have come have been very professional and knowledgeable. They go about doing their work, but will always…

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