“Both Austin and I want to thank you and Howell’s, John and Verde SO VERY MUCH for helping us with that plumbing problem yesterday! It had been an awful problem for days and John knew exactly what to do to fix it. We just cannot let the opportunity go by without letting Howell’s know how happy we are!
Please give him an extra pat on the back and thumbs up from us.”
“Howell’s Heating and Air was a significant upgrade to our previous experience with an HVAC company. The previous company, very small and probably not licensed, left us in a life-threatening situation. They installed an incorrect system under our home and then never completed the venting. We had carbon monoxide venting under our home all winter instead of being vented outside the foundation. We were very fortunate that we didn’t end up with Carbon Monoxide Poisoning or worse.
When Howell’s and other HVAC companies came to evaluate our situation, Howell’s response stood out from the rest as they gave us multiple options on how to resolve the situation as well as providing a very competitive quote.
Howell’s completed their work in a timely and efficient manner. Henrico County inspected their work and was very complimentary of the craftmanship. The inspector commented that Howell’s very rarely has any issues with their work. Finally, when the new system needed a few tweaks after the first couple of months, Howell’s came out in very short order and addressed our concerns. All in all, a very positive experience working with Howells. I recommend Howell’s and Brice Winston to anyone that is looking for an honest, straight-forward HVAC partner.”
“Howell’s has serviced our furnace and air conditioner unit in performing yearly maintenance and all needed repairs ever since we moved here from Minnesota 14 years ago. When it was time for replacement, my wife and I once again turned to Mr. Bryce Winston and Howell’s. Mr. Winston should be commended for his honesty and integrity. He never forced us to buy goods and services that were not needed.
I especially want to commend HVAC technical specialists Bradley Cabe and Hunter Breeden who carried out the installation. My wife and I were so impressed with their knowledge, skill and efficiency. The work was done correctly the first time. They never paused for any kind of a lunch break. The work area was clean and neat. Although the replacement was a major expense, the work quality gives us tremendous peace of mind.
Your company and staff have definitely earned our trust and our business.”
“We have been customers of Howell's for 45 years. They are The Best! We recently called with an issue and they scheduled a service call that same afternoon. We always request Chris Lockett and we know that the problem will be resolved before he leaves our home. He is like family to us. We have had other service staff and all have been very competent and friendly. ”
“We have used Howell's for years. They have put a new heat pump in our old house and the house we are in now. We have always signed up for their maintenance twice a year. The individuals that have come have been very professional and knowledgeable. They go about doing their work, but will always take the time to answer any questions and will let us know if we need something and why. On a couple of occasions we have had to call on the weekends. Our calls have been answered quickly and if the problem can't be solved over the phone, the tech will be right out. I recommend Howell's whenever I have the chance.”
“I have dealt with Howell's Heating and Air for so many years that I cannot remember how long. They have taken care of me with any heating and air concerns that I have had. When I needed a new unit, of course I called Howell's Heating Air. Their professional installers took care of the installation with absolutely no problems. Whenever I need them, they are always there for me. Would recommend them highly!”
“In a nutshell, we are long time customers of Howell's. The most recent experience says it all. Email to website at 11:30pm on the first frigid night-Help! Heat no working correctly! Return call from office at 7:15am. Technician at 8:30am. Toasty warm by 10:00am. Kind & professional employees. There is no room on our go-to list for anyone but Howell's. And, yes, we have tried many others in Richmond.”
"I put together a short movie and am sharing it on Facebook to let others know how much we enjoy our new Carrier system and the great Howell's sales and service experience. You can view it here. "
Enjoy! Jim Brown
"I went from a 10 SEER Heat Pump to a 17 SEER heat pump in May. During last year's summer, my average kilowatt usage was 3282Kw. The summer after the installation, my kilowatt average went down 28% to 2351Kw. My electric bill went from $360.50 down 43% to $204.58. Thank you Howells."
"I just put in a 16 SEER air conditioner on 6/29/10. My power bill was about 20% lower than the month before even though we just went through the hottest July on record. With tax credits and manufacturer rebates, I will have spent less on this system than I would have on a 13 SEER system, and I am saving more. My electric bill went from $130/ avg. mo. (1299 Kw avg.) down to $99.96/avg. mo. (949Kw avg.)"
"Your lead installer, CL is a competent, efficient, thorough, and polite technician. Thanks for sending an outstanding crew! Our house has never been this consistently comfortable."
"It is with great pleasure that we send this letter. The entire Howell's team was very professional. Steve Thomas, Chris Meadows, Daniel Holt, and Dustin Moran were all instrumental in our staying cool now that the temperatures have reached 100 degrees."
The Monroes and Killer
"Dennis Banton is an excellent technician. For many years we have benefitted from his solid knowledge and helpfulness!"
"I write to express our appreciation for the professionalism of Jerry Huber… We will continue with Howell's provided Mr. Huber is the technician servicing it…I would be remiss here were I not to mention Ms. Sara Huber, his daughter, who has been a soul of courteousness, friendliness, and helpfulness in scheduling our appointments and answering our questions. Congratulations on having such high quality employees."
Ramsey Kleff, PH.D.
"…the install was effortless,, the fellows where great… quick, and worked hard… I noticed that my place feels so much better…"
"Howell's is awesome! Too often, we only hear of complaints, and I wanted you to know the service was great… I am in real estate and my office will always recommend your company to other agents, clients, and friends."
Mary Earle McElroy
"I spoke with many friends and professionals in the field prior to the work, and I chose you based on your company reputation and Ron's presentation. You were excellent!"
"I appreciate being given a specific appointment time rather than a 5-hour window like so many companies do."
I must commend Howell's for their assistance. Let me say, Dennis is a KEEPER! This also speaks for the rest of your company."
"It is so rare these days to see quality people do quality work. Hats off to your service staff. My wife and I have told countless people about your company, keep it up."
"Jeff was very professional, knowledgeable, not pushy, and had lots of patience. I had a lot of questions. He answered each one. He called when he said he was going to call. I am very happy with my new unit."
"Thank you, Rich, for helping make the boiler install a success."
"I can't believe I'm writing a thank you note and at the same time writing a check for $8,200. Your repair people… Steve Thomas… your installers… They were all true gentlemen. Thank you for a job well done."
"Ricky is such an asset to Howell's! It is such a pleasure to do business with him."
Catherine B. Evans
"Your customer service has kept me coming back for many years. It was excellent!"
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