Archives: Reviews

“This is the first time I’ve had Matt to my house. He was prompt, professional and I appreciate all he did to get me back up and running. Thank you.”

– Norma G.

“I had an old system removed and a new complete system installed. Myles & Victor did a very professional job. I couldn’t have asked for anything more. Quick and very knowledgeable.”

– John A.

“Another great experience with Howells all attributed to CL Kenney, Senior Service Tech. I found CL’s diligence to his job and respect for his customer most comforting. Plus, he is cost conscious which is greatly appreciated. And a good source of information regarding problem and options to repair. Again, thank you Howell’s and CL Kenney for a job well done.”

– Maria H.

“My upstairs unit was not putting out heat or cool. I called Howells and spoke with Stacey who scheduled someone to come out that day. I was lucky to get CL Kenney – he was great. He found the problem, gave me options on repairs, gave me good info regarding things to consider in making my decision, and charged a really fair price for the call. CL will be coming back to install a part that had ordered. The whole experience was satisfying. Thanks Howell’s!”

– Maria H.

“Another outstanding service visit by C L Kenny! He can always be expected to go above & beyond and is truly an asset to Howell’s. I am so fortunate to have him service my HVAC system & very much appreciate his advice.”

– Polly M.

“Mark is a terrific technician, he’s punctual, friendly, knowledgeable, answers all my questions, professional, patience very kind.
Thank you Mark”

– Olive W.

“Rodney J was very professional. He was on time and he serviced our “heating/cooling system” w/expertise care.”
We forward to “seeing him in the spring!””

– Michael J.

“Mark, and his partner Gabe, were great. Spent some time checking the system and got it running again—possible recycling problem with the new season. Thanx.”

– Elizabeth M.

“Howell’s did an outstanding job installing our new heat pump. Josh, Wayne and Phillip were courteous and very knowledgeable. I highly recommend Howells’s for any kind of HVAC service!”

– Jay R.

“Rodney was friendly and knowledgeable. Did the job in a very professional manner. Thank you for your service.”

– Connie R.

“Just had my semi-annual maintenance done today in my gas furnace. Howell’s installed it 25 years ago and it still is in great condition. We rarely if ever have a problem with it and I am sure that is because of the regular maintenance. I have used Howell’s for 40 years and wouldn’t consider a change!”

– Anne M.

“Replaced a 20-year-old AC system. Howell’s provided the best estimate among multiple vendors.
Josh and Wayne were timely, courteous, efficient, and clean providing the new installation.”

– Robbie P.

“Rafe was professorial explained to me what he was going to do and then explained to me what he had done and fixed the problems I had. Kept everything very clean. Nice guy!
I live in Caroline County but y’all don’t have that listed on the county list for reviews.”

– David R.

“Howell’s is awesome. Knowledgeable and trustworthy and the team works hard to figure out what is going on and fix it. Confidently. When you call them, someone knowledgeable helps you get the right technician out. They call you back and check up on you. Checkout for services is quick and easy and they take credit cards on the spot. The business is run well, estimates are quick and the maintenance plan is perfect and everyone should sign up. Combine that with the great people at Howell’s it’s a winning team.”

– Chris R.

“Youssef arrived timely and service all 3 of my units. He explained what he found, what concerned him and worked diligently to get my units back in to tip top shape. Howells technicians are always polite and hard working.”

– Rich L.

“Mark and Victor did a great job getting system sorted out after having a drainage issue after a maintenance job done the week before. They worked well as a team and did a great job explaining what they found and how they were going to fix it.”

– Tommy F.

“Have always had a good experience with Howell’s and today was no exception as they performed routine maintenance on my heat pump. The technician, CL, was very knowledgeable and helpful with information. They also cleaned up very well.”

– Wayne D.

“Howell’s service technicians are always responsive, friendly and helpful. They explain what they’re doing and what needs to be done in terms of maintaining my heat pump. I would recommend Howell’s Heating & Air.”

– Jan B.

“Matt is the most professional excellent service tech ever. Cheerful, efficient, drpendable, you name it. All first rate. So glad we switched to Howells. We love you guys.”

– Pat H.

“What a lovely experience! Josiah Sexton did a great job with the maintenance of my heating and cooling systems. He was nice, patient, resourceful, and very knowledgeable. I felt like I have been treated honestly and competently. If possible, please assign him to my account for all future visits.”

– Maria H.

“Matt was thorough in his review and assessment and confirmed our concern that the blower motor was bad …again. So we discussed options and Howells is getting quotes so we can make an informed decision.”

– Rich L.

“I always feel comfortable when Rodney Jones comes to my home to perform maintenance. He is a personable and professional young man. An outstanding employee representing your company.”

– Norma G.

“John and Ricardo provided annual maintenance service for my 20 KW standby generator.
They completed the service in a friendly and professional manner and updated me on their departure.
Would recommend to others.”

– Donald F.

“Rodney is very professional and always pleasant when he performs our heat pump inspections. Respected our property. Informed us what he was checking and when he was finished, updated us on the status of our system, and if any service was needed. Thanks for great service.”

– Terry H.

“Youssef was excellent. He was thoughtful, conscientious, and thorough. He reviewed my choices with me and helped me make the best decisions for systems. Great work Youssef!”

– E S.

“Victor was very friendly and polite. He completed our six month maintenance and explained what he had done. We have used Howell’s for many years now and are very pleased with the service they provide.”

– Diane R.

“Howell’s team did an excellent job doing routine maintenance on my heat pump and installing a smart thermostat. Technician took his time and was thorough. He even replaced some wiring that was defective. First time doing maintenance on my 9 yr old heat pump. Works even better now.”

– David B.

“Thank You So Much to Howell’s Heating & Air for repairing our HVAC system after our AC broke down during the very hot heat of this summer! From the first call to the completion of the repair, they treated me with great professionalism and kindness and provided the best customer service that I have ever experienced with a service repair company.

I personally want to thank Mark Vella, our highly experienced service technician, who went above and beyond during the whole repair process. From diagnosing the problem to replacing the defective DC power supply board in our air handler, I was beyond impressed with his HVAC expertise, professionalism, and kindness. He provided excellent and efficient service and was very courteous and helpful during his visits. He also made sure to thoroughly explain the problem and the repair so that I understood the process from start to finish. After the installation of the new DC power supply board, he made sure that our HVAC system was up and running again smoothly and completed checks while monitoring the system operation. He even cleared a clog in the air handler drain line and re-secured some of the supply lines of the outdoor heat pump fan unit during his system checks. Thank You So Much again for everything, Mark!

If you are looking for a reputable, honest, and reliable HVAC company, I highly recommend Howell’s Heating & Air and give them over a 5-star rating! I found them online based on their highest number of positive, 5-star Google reviews for HVAC repair in the Richmond area. I am so grateful and satisfied with my overall experience with Howell’s that I cannot speak their praises enough. I will be sure to recommend them to all my family and friends and to anyone in need of HVAC services. Thank You So Much again for everything, Howell’s!”

– Marty A.

“I have been a comfort customer for years and would recommend Howell’s to you for your HVAC needs. The people at Howells are professional, capable and helpful.”

– Robert D.

“Awesome service as always. Always professional, friendly and if there is an issue always explain so I can understand the problem. I have been with Howell’s for 50 years and will never change. Thanks for the excellent service from all of the technicians”

– Debbie S.

“Mark Vella was very sweet and personable. He was very thorough in the maintenance on Heat Pump and generator. Have used Howell’s for years and always satisfied .”

– Patricia B.

“As always, a wonderful experience with Howell’s. Your technicians are kind, knowledgeable and professional and they do an excellent job. I appreciate you all.”

– Kara G.

“Matt came out to our house as a follow-up to a call we had earlier in the day. He diagnosed the problem promptly, took care of the issue and made sure everything was functioning properly. Very knowledge and courteous.”

– Teresa S.

“Matt Banton did a great job getting my a/c system cooling like it should. He checked everything out thoroughly and fixed the issues. Now my system is working properly. Thanks Matt!”

– Tom D.

“Matt came out and identified and fixed a problem by noticing something that nobody else had identified. Along with the good work the previous guy did with the drain, my unit now works perfectly. Kudos to Matt.”

– Don T.

“Prompt response and excellent customer service. Matt was friendly and very professional. Never a good thing to have your AC out in August! Matt explained the situation thoroughly we will hopefully be back up and running soon!”

– Denise S.

“Josiah did a great job! He was very thorough and communicated well throughout the maintenance process. I would definitely use Josiah again.”

– Andrew G.

“Called in a service request last night when the temp in our home was 87 degrees F. Mr. Banton showed up at my home this am on time while temps outside were in the 90s. Can-do positive attitude and a true professional who was a genius in his troubleshooting skill. Diagnosis took about 15 minutes. Problem resolved. Your company has earned my trust and my business.”

– Arthur G.

“I didn’t know where the switch was on my thermostat to change the fan from on to auto. Brandon turned the fan to auto and was out the door in two minutes. He could have laughed out loud at my ignorance but instead he was very kind.”

– Carol S.

“Mark was very informative about everything that was going on with AC Unit. There was no pressure in buying something I didn’t need. Would recommend him to anyone who needs services.”

– Mary G.

“Regular maintenance for this service. Provided me a 2 hr window, arrived within the 1st 30 minutes of stated time. Performed the service correctly and professionally. Have used Howell’s for over 25 years.”

– Eric M.

“The technician Matt showed up early and was prepared to work. He replaced the component quickly and efficiently. Matt verified the system was operating correctly and kept me informed during the entire process. Great job.”

– Jimmy G.

“The Howell’s team provided same day service repair for our AC system. The Howell service technician, C.L. Kenney, was very knowledgeable and professional. After performing a thorough analysis, he properly addressed and corrected our AC performance issue. Excellent customer experience.”

– Doug H.

“I have had Matt come out for preventative maintenance and repairs before and he is a pleasure to interact with. He arrived early on a Saturday for this repair and had things running promptly.”

– Kevin L.

“Installation was a long and arduous hot process in July – he was super polite and friendly and had booties and covers for my carpet.
Thank you for following up when I didn’t understand some of the features of the new system.
What nice – he took pride in his work and knowledge of American standard systems – happy with my cool air l.”

– Sharon B.

“Brandon did a wonderful job explaining to my mom what needed to happen during the various stages. We thought it would be a quick repair instead of a new compressor. He was polite and professional.
Howell’s keeps us up to date on timelines. It was a refreshing dealing with a customer-oriented and professional company!”

– Ann G.

“Brandon explained what was going on with my system and repaired the issue. He was informative, professional and friendly. With high confidence, I’ve requested Brandon to take care of my bi-annual maintenance in the Autumn.”

– Cynthia B.

“Mark was our service technician. I always request Mark. He is professional, courteous, knowledgeable, and friendly. He does a great job with the PM’s. Sarah in the service department is great to work with. She is courteous, professional, and knowledgeable. I have used Howell’s for about 25 years and appreciate their employees and the job they do to keep my HVAC systems running smoothly with no issues.”

– David P.

“Matt Bennett did a great job. He called to see if it was okay to arrive early instead of just showing up. He was knowledgeable and helpful the entire time he inspected my system. I scheduled the appointment the night before and someone was out to assist me. He mentioned the Comfort Club that Howell offers and is something that I will be taking advantage of for upkeep. I would highly recommend Matt and Howells to anyone in my area.”

– Mark B.

“My technician Migdael Aliza was very nice and helpful! He was prompt and on time and did a great job! Thank you so much for keeping our system in the best running condition!”

– Angie M.

“Rodney checked both upstairs and downstairs systems plus the 3 mini-splits. He advised me of the repairs needed to bring my system back to up to speed. Rodney is very knowledgeable, polite and kept me informed throughout the morning.”

– Roger C.

“Mat was very professional and friendly. He has been maintaining my heat pumps for years and I trust him completely. He’s always cheerful and answers any questions”

– Martin G.

“This was the first time meeting Matt Bennett as this was an emergency service. He was very thorough and explained some options for us to consider for our problem. He was polite and professional and it was a pleasure to meet him.”

– Teresa N.

“The technician called me and reviewed the potential problem he observed and explained my options. I appreciated his frankness and reasons for performing the repair which would save me money and inconvenience later.”

– Michael S.

“Repair technician was polite and courteous. He also provided excellent service and advised me on the kind of filter I need for the unit. Will definitely call on Howells again!”

– Renee T.

“Unfortunately, Ryan’s name was not on the list of techs. He was great. Very professional, courteous, and told me everything he was going to do and was doing. Arrved on time. We have used Howell’s for over 20 years and they have replaced two units . Always pleased and recommend to everyone who asks who we use.”

– M H.

“Mark was my technician. We have had him before. I am crazy about him. Mark is meticulously thorough. I know when he leaves that everything is running at its best. He also communicates what he is doing and the status of everything when he leaves-the good and the bad. I have used Howell’s for 40 years and would not consider using another company”

– Anne M.

“Mt.Jones has come out on several service calls to my home. He is always polite and professional as well as knowledgeable. He gets the job done in a timely manner and keeps me informed and updated as to how my system is working. He is appreciated! Also showed me how to correctly work thermostat controls.”

– Sheila H.

“As usual the tech was very professional and kind. I am happy to say in 30 years of service working with Howell’s I have not yet had a problem or complaint. By the way the technician on site and I hope he doesn’t mind me putting his name out there was Matt Banton. A true professional!”

– Danny S.

“Matt Banton was the service technician that completed repairs to our HVAC unit. He was extremely professional and committed to completing the repairs. His ability to troubleshoot and eventually come to resolution was excellent. Matt ensured we understood every issue every step of the way and we felt he had our best interest in mind. Thanks to Matt and the entire Howell’s team for repairing our heat pump just in time for the summer heat!”

– Jesse C.

“My guy today was Ryan. He was in all ways professional and efficient. He diagnosed an issue and replaced the part. Very comfortable visit all around. Ryan has a pleasing affable personality, easy to talk to… Also, my dog Kevin thinks he’s cool too!🐶”

– Mary M.

“Ryan was excellent. He found a clogged line. We never had that before. He explained it to my husband outside and then again to me inside. That is why we have a service contract with Howell’s. My father in law had it be us. Thanks for all you”

– Patricia L.

“It was a very good experience. Spencer, & I’m assuming his apprentice, were very professional & made several attempts to reproduce the noise I heard but couldn’t. He told me to listen for it, record it if I hear it again, take a pic of thermostat then call you back. I’ll call next week either way.”

– Peggy D.

“Matt took his time checking out our units and even cleaned our filter. He answered all my questions concerning other products. We are very satisfied with the attention he gave to our system.”

– Rebecca W.

“Very happy to meet Matt Bennett for the first time. Very pleasant, very thorough and efficient.
Look forward to having him as my service rep and to working with him in the future.”

– Dennis C.

“C.L. Kenney came to provide routine service on both our furnace/AC and full house generator. What a professional he was! Arrived on time and tackled the tasks efficiently. He showed expertise in doing the job! We feel in good hands with his ability, and as always with Howell’s!”

– Madelyn S.

“We have used Howell’s for our HVAC and got water since 1991. Totally trustworthy and honest technicians. Both installation and maintenance are done at a fair price, on time by professional people.”

– Keith Y.

“Rodney Jones is our service technician. We can’t say enough about him …. He’s the best. Very professional, thorough, and always looking out for us. We are grateful to have him providing our service!”

– Tammy B.

“Matt came out yesterday & shared with us that we needed a new motor, or the entire unit replaced. A radiator was dropped off for us,, & Howells called & scheduled an appt. for this afternoon.
Matt was on time, pleasant, informative, & competent. He had heat restored within an hour. Thank you!”

– Patricia A.

“Rodney arrived on time. He explained what the six-month maintenance check includes. When completed Rodney explained what he did and updated us on the status of our system. Cleaned everything up when finished and is always pleasant during the visit. Scheduled next six-month checkup. Thanks”

– Terry H.

“Rodney has serviced my HVAC unit (Howells installed) more than once and has done an exemplary job. He has answered technical questions as well as proprietary Howells questions to my satisfaction. Howell’s is great!”

– Lewis C.

“The people at Howell’s are kind, thoughtful, and are masterful at their work. Since I’ve been with Howell’s, I have confidence that my system will be well maintained and the technicians are extremely competent and always leave my system in great order. I appreciate how they explain things to me when necessary. I have peace of mind with the work they do.”

– Kara G.

“Howells was able to provide same day service to replace my outside fan unit. They arrived timely, actually had a replacement motor on their service truck, diagnosed and fixed it within 1.5 hrs. Always have had good reliable service from Howells.”

– Charlie D.

“John was on time for the appointment and was very knowledgeable about my system. He thoroughly checked out the equipment and cleaned the drain.
He was happy to answer any questions I had which made me comfortable with his expertise. I felt confident that my unit is now in top operating condition .
John is an excellent representative for Howell’s!”

– Kathy G.

“Joe Sexton did a fine job. He was on time, very courteous and presented well. He explained everything he was doing and was very knowledgeable/ Please schedule Joe for my next service call. P.S. I have been using Howell’s for 36 years and have always been treated fairly and with respect.”

– Charlie g.

“C. L. was great as usual. He fixed our problem and is so good at explaining everything we need to know. Made suggestions on what temperature to keep our heat on to not tax our units efficiency. Always friendly and professional! Thanks C. L.”

– James M.

“Matt Banton came out today. I had called for the 6 mos maintenance then realized my heat pump was acting up. . he got us up and running in under 2 hrs.. very nice and knowledgeable.
And thank you Howell’s for having someone come out today !! You are the best!!”

– Kathy K.

“Hill Downstairs heat went out the night before Christmas Eve. Called Howells around 8:00 PM and left message. On return call, I was told that they had been flooded with calls due to the wind and cold weather, which was at totally understandable, but could be at my house around noon the next day. C.L. called around 9:00 AM on Christmas Eve and said he would be at my house in 20 minutes. He diagnosed the problem, fixed it, explained the issue and was gone in about an hour. Considering the weather, number of houses without heat and Christmas upon us, Howells exceeded expectations.”

– Bob H.

“Howells was so responsive when I called to get my elderly father’s heat pump fixed. They took care of everything in 1 day so my gather had heat. Temps were 30 degrees so it was imperative that the heat pump get fixed quickly. Matt (service tech) was very thorough
And patient and thoughtful. Thank you!”

– Linda W.

“Ryan was great! He found an issue in the crawl space and explained everything thoroughly. He immediately called for back-up as a second opinion and once again, kept me informed on everything. Spenser came and like Ryan, was courteous and very thorough. Great service as always!”

– C O.

“The technician was on time, very professional and pleasant. He seemed very knowledgeable and answered our questions thoroughly. We were also pleased that the office called to see if the technician could come earlier than planned. We will be using Howell’s again.”

– Erlene H.

“The technician was on time, very professional and pleasant. He seemed very knowledgeable and answered our questions thoroughly. We were also pleased that the office called to see if the technician could come earlier than planned. We will be using Howell’s again.”

– Erlene H.

“Mark came to my 55 and Above home last Monday and was prompt as usual. He is always so nice and offers to help me in any way he can while he’s here. When he was in the attic, servicing my gas furnace, I asked him to bring down a fall wreath when he finished. He also took a couple wreaths up the disappearing stairs. I haven’t used the disappearing stairs since my knee replacements. I feel confident with Mark servicing both my river home and my home in Varina. Sara Huber in service is outstanding.”

– Claudia L.

“Howell’s has taken care of our equipment since the initial installation 15 years ago. They keep it in great condition and the service is very good … friendly, capable, on time.”

– Janie W.

“John & apprentice Ryan were great!
First arrived right at appointed time maybe couple of minutes early and were ready to go with booties over their outdoor shoes to not track inside anytime they came in and out. I really appreciated that without having to ask! Made sure my system was running correctly and answered couple of questions to how heat pumps work to set properly & more efficiently with two levels & two units. John we t the extra mile and took a piece of insulation to a draft of 50* coming in from an old fireplace that is not in use that was drawing in cold air to make heat work harder than necessary. Their advice for sealing drafts in several areas will be further addressed. Thank you both John & Ryan!”

– Cristina R.

“Bradley arrived right on time and handled all the different systems in our house thoroughly and efficiently. Our heat pump needed a new part which he had and installed on the spot. We had always had Tony in the past, and were sad he had retired, but Bradley was great and now we hope we will always get him.”

– Gussie B.

“Howells is the best! We’ve used them for semi-annual maintenance for 8 years. Very professional and reasonably priced. In particular we are extremely pleased with Spencer’s service.”

– David R.

“My tech Brad did a great job. Only complaint is that my city, Bumpass is not listed in the drop down, nor my county. I already provided a raving review for Tony on google. Thanks for your support !”

– Michelle J.

“Spenser seemed to know what he was doing and performed maintenance as expected to my furnace and heat pump. This is my first experience with Spenser so I cannot rate him higher than average on his first visit. He responded well to all of my questions and I would be pleased to have him on future projects”

– Harold K.

“Matt did a great job. Very thorough. He went above and beyond to make sure everything is working properly. Super nice and helpful.”

– Cindy K.

“Matt Bennett and his asst Donavon were on time, courteous and efficient. They replaced a thermostat and finished my annual heat checkup. I am very comfortable with them and the work they did. Hope they’ll come back when my ac checkup is due – if they work on those too!”

– Gayle F.

“John has been servicing our systems for many years and has always done an excellent job. He is prompt and very professional. It is a pleasure to work with him.”

– Dale S.

“I am very pleased with the service that was provided by Tony and the apprentice that came with him to my home. Tony was knowledgeable, pleasant and he answered all of my questions. The problem that I was experiencing with my Aquatherm System was resolved during the maintenance call.”

– Althea L.

“Service technician Matt Banton has been servicing my HVAC system for a few years now. He is very knowledgeable and doesn’t mind me asking questions. He knows what he’s doing and if he feels confident that everything checks out according specs, then I know the job was done right. Thank you Matt!”

– Tom D.

“Matt arrived as expected and got right to work. He repaired the issue and showed me photos of what he had found and how he fixed it. Matt made sure everything was working properly and that I didn’t have any questions before he left.
I would not hesitate to recommend Howell to my friends.”

– Jean M.

“Rodney did a very thorough maintenance on my gas furnace. He even video taped it to show me what he checked and serviced. He was very polite and professional. He even called for my Spring service to be scheduled. I would highly recommend Howell’s for your HVAC needs.”

– Charlotte D.

“Very knowledgeable and thorough. Friendly;?good natured! Explained what he was doing and why as he worked through his process. Hope I can request him specifically next time—if there is a next time!”

– John K.

“John has been my technician for over 12 years. Knows his equipment & customers, friendly, knowledgeable & does not hesitate to make any recommendations if needed. Howell’s is not one of those companies that encourages up selling on regular calls. Would not be without an annual maintenance contract – I consider it an investment in my home.”

– Brenda F.



– Margaret G.

“Repair appointment schedule promptly. Notification of rep was texted in advance. Reps were very personable and found the problem. They corrected the problem and had heat working quickly. Recommended replacement part and pricing if it does it again. Very satisfied on how quickly everything was resolved.”

– Kandy B.

“Very reliable and showed up on time – courteous and helpful putting furniture back in front of furnace.
Just recently switched to Howells from a competitor after 18 years.”

– Sharon B.

“Carrington Kenney is a professional service technician. He provides excellent professional service and explains the work he has done. He has performed the semi-annual precision tune-up on the heat pump for a number of years and resolved several issues.”

– Ann t.

“As always John with Howells is a treat to have for our maintenance. He takes his time and explains all he is doing. We just got a whole house generator and we are happy he will be our contact for that too. Thank you for the great customer service.”

– Tonya A.

“Rodney services our unit twice a year. Very friendly and professional. Always on time and completes inspection/ tuneup promptly. See you in March for the next scheduled tuneup.”

– Carlton W.

“I have used Howell’s Heating and Air since 1984 and I would NEVER consider using anyone else. They are so professional and have provided great advice and competitive prices whenever I have needed to install a new system. Their service is incredible! Every technician is polite and knowledgable. I cannot say enough good about Howells.”

– Anne M.

“Matt arrived and promptly replaced the leaking gas pipe line through the foundation while VNG was replacing their equipment. Matt has serviced our HCAC equipment in past years is most efficient, prompt and friendly. He is a valuable asset to your company.”

– Alfred M.

“Your service rep was courteous and on time.He checked leak that I called about day before coming from inside unit which turned out to be condensation /clogged drain and also did a regular maintenance check which had been earlier scheduled for 9/8/22 .He kept me informed of everything he was doing and the results.He also informed me of options for unit service now in view of age /current performance level ,also as well as quotes on newer models,if interested.I appreciated his help and knowledge in this area and offered to send me a follow-up email with detailed information which included models available/fiancing ,etc.He was very efficient, positive attitude.”

– Sheila H.

“What a great guy! He was super helpful, explained everything he was doing and what he eventually found. I was completely satisfied with the service he provided. Give that man a raise!!”

– Celeste J.

“Fabulous experience. Call was received, appointment made for following day, received reminder text and a text when the rep was on his way. He was on time, listened to our issue due to just buying the home. He checked everything, cleaned items, checked system and used meters to see that everything was working properly. We set up a 6 month maintenance agreement to be certain our AC is well maintained from this time forward.”

– Kandy B.

“While we were scheduled for 1pm the appointment was pushed to 2ish due to another repair that took a bit longer. Frankly, I am glad they took the time to do things right for their customers rather than rush through to the next appointment. Once he arrived at our house we were up and running again within 15 or 20 minutes. Very professional and courteous.”

– Scott L.

“Matt was very thorough but was unable to repair today as he indicated my unit needed a part to repair! He quoted me a price of $1,163.74 and I need to talk to my son first before ordering the part to repair! I will contact Howell’s if I want Matt to order part and complete repair! He said he would make a note to that effect in the records! Very pleased with Matt’s visit!”

– Sandra P.

“We were able to get service an hour ahead of what we scheduled. While it was not good news, Justin did a good job of pointing us in the right direction.”

– Bryan G.

“I am very pleased with the service received today. The non-urgent service request was initiated on Sunday (yesterday). The service associate scheduled a technician today. The technician, Bradley Cabe, arrived on time (as scheduled). Bradley was efficient, courteous and extremely knowledgeable. Thank you so much for a job well-done.”

– Caroline M.

“Aaron arrived at my home within 15 minutes of my initial call to Howell for an emergency service. He quickly identified the issue, had the replacement part on his truck, and was gone in about another 15 minutes. Thanks to Aaron my home will be cool in very short order. Thank you.”

– Maria B.

“Howells was great! I sent a message late in the afternoon and within 30 minutes received a response, I was even able to get a next day early morning appointment. My technician arrived on time and got started immediately, walking me through the entire process! He was very friendly and knowledgeable and quickly diagnosed and fixed the issue. Less than an hour later.. My AC was fixed:.. very impressed highly recommended!”

– Gina B.

“Kenny jr did an exceptional job. He came in and did exactly what should be done during a diagnoses, and figured out the problem with my ac. He even went as far to do a little work deeper than just diagnosing to ensure we are not suffering as bad until a technician can come out and replace the compressor. He was extremely polite to my family. Very, very well done.”

– Rigo B.

“I had my A/C go out on me yesterday evening. I googled best HVAC companies in the area. Howell’s Heating & Air was at the top of the list. I called the number a nice receptionist was able to get me an appointment in less than 24hours. My technician Matthew arrived ahead of time. Matthew took his time and gave a honest diagnosis. Matthew was extremely professional and was able to resolve the issue in a matter of minutes. The company seems to be a honest company which provided great customer service. I would recommend this company to others in the same situation.”

– Robert T.

“As usual Howell’s provided great service. The techs are always very polite and knowledgeable. Today was a busy day and they kept me informed about my appointment being delayed which was quite nice as most places do not do that. I have been using them for years and have never had a bad experience. Would highly recommend them to someone looking for a heating and ac company.”

– Pat S.

“Jason was extremely helpful and pleasant to work with. He took the time to effectively explain what he did and brought to my attention a potential problem. After analyzing the issue he determined that it was not as big an issue as first thought. His explanation was thorough and easy to understand. Jason is a compliment to your organization- he appears to be an excellent technician with his primary goal satisfying your customers’ needs.”

– James C.

“Sarah provided THE BEST customer service and helped me decide whether to purchase the IWave.
I called several companies, but chose Howells as soon as I met Sarah. She knows more than any of the other companies' sales people I encountered. She is not only knowledgeable but goes out of her way to provide answers and a fair price.
The IWave was installed by "CL" who was superb and knowledgeable. He was able to address all of the concerns and questions re: use of the IWave vs other products. I really appreciated his knowledge base and professionalism. He, too, provided The Best customer service! I Highly recommend Howells Heating and Air!”

– Becky L.

“I have been a Howell’s customer for about 25 years. I have been very pleased with the service department, sales department, and service technicians. Sarah in the service department is wonderful, courteous, professional and always accommodates when service calls or preventive maintenance is requested. Mark is the service tech I always request. Mark is professional, courteous, knowledgeable, thorough and efficient.”

– David P.