Archives: Reviews
“Prompt, thorough, clean and efficient work. Very knowledgeable and made sure everything was running correctly before he left.”
“Matt is great – following in his dad’s footsteps. Quick response and on time. Master repairman. Above and beyond ! Thank you Matt.”
“Very happy with the service provided today. The Technician Matt Bennett helped me also with my questions. Overall great service as usual from Howells. Thank you!”
“I appreciate Howeils Heating and A/C Service each time that they came to service my heating and air conditioning systems. They have consistently done a good job. And I would not consider ever changing to a different company. Thank you for the great work that you do.”
“Jon has always given excellent service on our heat pump. He pays careful attention to everything. He is extremely helpful, courteous and knowledgeable. He is very careful to not make any kind of a mess inside or outside, always wearing his protective bootie’s. I highly recommend him for hvac service!! Thanks Jon”
“Matt and Tyler did an excellent job repairing my hot water heater. Fabulous company and employees”
“C.L. (Carrington) was simply outstanding in all respects,. He was respectful, patient, knowledgeable, and thorough. He answered all my questions was careful to leave everything exactly as it was. He arrived on time, texted me before he arrived and made sure our system was in good shape. I was very impressed with his demeanor and how he went about his job. A true PROFESSIONAL, He is a wonderful representative for your company. Give this man a raise!!!!!!!!”
“Thank you for a very prompt service request. Tim trouble shot
The problem very quickly and got our system back up and running.”
“Technician was excellent !”
“John is super knowledgeable, always communicates to make sure we understand exactly what is happening. He is dedicated and always goes above and beyond!!!”
“Jon Matthew came out quickly. Listened to the issue and solved it quickly. Paid a fair price and another great quality visit. Jon Matthew is the 3rd Howells technician I've had for my system and much like the others he was courteous and professional. Thank you for great and timely work.”
“Mathew’s service could not have been better. He was skilled,, personable and professional. I”
“Excellent service and very clearly explained. Howell’s never disappoints.”
“Great experience as usual. Service is always top notch. They always explain what has been done and if they have any suggestions.”
“The service person was very nice, explained everything he did what was found and fixed everything to run perfectly, he can come back anytime”
“Our heat pump stopped working on the coldest morning of the year, and they were able to come over the same day and solve the problem quickly.”
“Great service!, Gabe was very kind, professional knowledgeable and thorough.”
“Excellent service technician. Took care of the problems after explaining what was wrong. Very good customer service.”
“Matthew B. did a great job at making several adjustments to my unit to get my heat working. I appreciate the quick response to my call and how friendly Matthew was..
Thanks so much!”
“As usually John followed through with the scheduled maintenance of our generator. He has provided the maintenance service on our equipment for years. We always ask to have a service appointment for HVAC and Generator when John will be available. John is prompt, courteous and respectful of our home and equipment. Can’t say enough for his performance and dedication .”
“C.L. was prompt, efficient, informative and effective. He diagnosed my problem immediately and now my heat is back up and running. I was very pleased with the excellent customer service. I would recommend Howells to anyone.”
“Howells always does a great job! Highly recommend!”
“Tim Pace was very pleasant, knowledgeable. He got my electric furnace running in no time . Excellent job!”
“Mark is fantastic and always handles whatever the issue is. He answers my questions and gets us back online. Wouldn’t recommend anyone other than Mark and Howell’s for HVAC service.”
“Excellent service. Please send him next time for service to my house.”
“Very thorough job by Ricky on our semi-annual inspection. Great work!”
“Ricky is super!
Courteous
Thorough
Dependable
Knowledgeable
Punctual
Love working with him!”
“Mark has consistently done great job on our heat pumps.
Recently your company replaced a faulty heat pump and air handler
And did a great job! Excellent company!”
“Matthew replaced a part for my acquaterm system. He was professional and pleasant and he completed the repair in an efficient manner. He answered all of my questions. I am very pleased with his service.”
“Our technician Gabe was prompt, professional, and friendly. He has serviced our heating and air conditioning several times, and I ask specifically for him to return for the next maintenance appointment. As a company, Howell’s is great to work with, and I highly recommend them.”
“Matt was knowledgeable, helpful and reassuring with our high usage issue. He cleared the ice in our unit and all is working well again.”
“I was very pleased with the maintenance that was performed on my Aquaterm System. I did not have water in my home because of the recent water crisis which caused the system to malfunction. The technicians serviced the unit so that I am now able to heat my home.”
“Gabe Pena’s name was not listed when I went to leave a review but he serviced our HVAC. He is one of the best technicians that we have dealt with. Easygoing and explained everything that he checked and even brought me outside to show things I could check as well. Seems like a good person as well.”
“Tim was punctual polite and thorough! Pleased with initial results. Thanks”
“Matt Bennett did a great job. Professional, knowledgeable and personal.”
“Mark was dispatched to our home as our heating system wasn’t properly winterized on the previous visit by a different tech. Our auxiliary heat wasn’t working in the brutally cold nights making our house very cold. Mark was quick to find the issue and corrected the oversight in no time. He did not charge us as this shouldn’t have happened. Thanks Mark for your awesome service.”
“Excellent service all the way around!Thank You”
“Matt was a true pleasure to meet. He was very thorough and took time to explain everything.
Very appreciative for he and Howell’s efforts on behalf of my mother. When I saw the forecast in the teens I drove from Florida knowing those temps were dangerous.
We are dealing with RVA’s water crisis. Always something…..”
“Tim was very thorough and solved our heating issue quickly. Very professional.”
“The fan on the compressor was frozen. Howell's had a technician at my home in less than an hour. Matt was professional, polite and efficient. I appreciate him for answering my questions as he worked.”
“Not a repair but you don’t have an option for emergency service. C.L. is very good at explaining our problem and what to do the next time an ice storm covers the heat pump. Thanks”
“Timely arrival. Quick diagnosis and efficient repairs r. Have used howell’s for over 30 years and always had a positive experience. Very professional organization.”
“Matthew was here promptly, listened to my explanation of the problem and was able to diagnose the problem right away. He checked over all the parts of my system. He explained why the icing may have occurred and reassured me that the unit is ok. He also gave me some tips for problem solving in the future.”
“He was early friendly and fast. A very good job”
“Prompt, courteous. Did a good job.”
“Jon showed up right on time, and replaced a broken thermostat. He got straight to work and was very kind to talk with. This is the second time I’ve had to work with Howells and both times have been exceptional. Thank you!”
“Fantastic experience with Kodie Loeffelholz for fixing my downstairs HVAC just one day after Christmas at 5:00 PM in the evening and in the dark. I greatly appreciate that he worked overtime and in the dark to make my house warm and cozy again in the middle of a major holiday. Many thanks to Kodi and Howell’s and Stacey (who took my call and kept me updated on arrival schedule). I am very grateful.”
“Howlells made the whole process so easy. I called on a Saturday afternoon, Matt was here Sunday morning, back with the new fan motor Monday morning.. He was knowledgeable, professional, and very friendly. I definitely would recommend Howell‘s and getting their service agreement.”
“Arrived on time, dud required service in a professional and timely manner”
“Mark is polite, friendly and very proficient at his work”
“Gabe did a fantastic job. Was very respectful and answered all of our questions. He advised of a small issue and asked if we wanted it done today or a later date. We had it done today as he had the part and could do it while here. We have been with Howell's for about 30 years and everyone we have dealt with from the technicians to the ladies in the office have always been very polite and helpful. I highly recommend Howell's as everyone on their team is very knowledgeable and professional.”
“2 years ago we bought a home in Crossridge. We immediately installed a humidifier to the heating unit. My husband was a GC in Louisa & had done business with your company so there was no question who to call. You all have been reliable with good quality service. From the operator to service scheduler to service techs-all excellent!”
“Tim was great! He diagnosed the problem and fixed it right away. He is always friendly and helpful.”
“Excellent Customer Service and Professionalism!”
“Friendly and competent service. Howell’s is honest company!”
“C L Kenney was my service technician. He was on time, very pleasant and offered great customer service! He informed me of a needed repair and I accepted his advice and had him make it while he was onsite. I would highly recommend Howell’s and C L Kenney!”
“You have a wonderful employee in Mark.
He's always polite, efficient, neat & knowledgeable,
He gets an A+ from me!”
“During a recent cold snap, I had an overnight flame-out on my gas furnace that wouldn’t re-ignite. I contacted Howell’s early the next morning and they immediately dispatched a technician, Matt Banton, to address my issue.
Upon arrival Matt got right to work and isolated the cause of the flame-out. He fully described the reasons behind the problem and the steps he took to get it resolved. Additionally, he offered to me some simple tips that would potentially help avoid flame-out issues in the future.
I would also like to offer thanks to the service dispatcher that handled my initial call and immediately contacted Matt.
Great job by all!”
“Matt was very professional and checked out all the handlers indoor and out.”
“Technician was punctual, and had my system up and running in less than an hour.”
“I love Mark and only want him to service my equipment. He is so polite and thoughtful. I trust Mark and am completely satisfied with his service. He is definitely an asset to Howell's. My daughter and son in law even want him for their maintenance check ups. I look forward to seeing Mark next week at my rivah home for the maintenance check.”
“Gabe Pena was the tech. Everything thoroughly checked out. Talked with tenant and Joe Nicholas by phone.”
“Great service today as always. This was our six months maintenance check.
Ricky was so nice. Explained to me exactly what he was doing.
It is always a pleasure to have Howell Heating and Air come to do work for us. It is reassuring to know that our units are working properly.”
“Gabe helped us today!! He was great!! Let us know everything that was going on …thanks so much!!”
“Ricky thoroughly checked my hvac plus mini – splits”
“Tim was very polite and did the scheduled maintenance efficiently. We're very happy with the service.”
“Excellent customer service by Matt Banton who took the time to explain everything so I understood. Howell was the first company to respond to my request for service and I had an appointment lined up immediately after the office called me in the morning after my system went down. My good experience helped me to make a decision to join their Comfort Club!”
“Youssef was a remarkable help. He was good fixing what needed to be fixed. Excellent service.”
“Mark is always thorough and careful in servicing my furnace. He is on time and a pleasure to work with and talk to. I appreciate his recommendations to keep my furnace running properly. Look forward to his servicing the AC in the summer.”
“Jon (Matt) arrived early in the appointment window. He helped me with HOA requirements by pouring some bleach down the condensate line, and explained the functions of surrounding parts. He was professional and pleasant – someone customers would like to have in their home.”
“On time, excellent service, upbeat and personable!”
“Always professional and courteous. Thank you.”
“Howell’s is always professional, timely, and trustworthy with knowledgeable service technicians. That’s why we have been a customer of theirs for 20+ years.”
“Josh checked us out. Even though we're old he said we're still good. He's already given us our next appointment for 6/2/25.”
“Mark is very skilled and excellent in every service he has provided fo us over the years.
He is a great communicator providing complete overview of system status and suggestions for the future in a friendly way.
I highly recommend him.”
“Gabe Penna was the technician. He was very courteous and did a great job… thanks!”
“I am always very impressed with the Maintenance technicians from Howell’s Heating & Air. Josh was able to answer all of my questions and completed the Service in a timely manner., I have been working with Howell‘s Heating & Air for about 40 years at two different residences. ISteve Thomas has assisted me in selecting an appropriate replacement appliance when needed. I. stick with Howell’s Heating & Air because they are the best!”
“I am always very impressed with the Maintenance technicians from Howell’s Heating & Air. Josh was able to answer all of my questions and completed the Service in a timely manner., I have been working with Howell‘s Heating & Air for about 40 years at two different residences. ISteve Thomas has assisted me in selecting an appropriate replacement appliance when needed. I. stick with Howell’s Heating & Air because they are the best!”
“My Tech was Gabe. His name was not an option on the drop down. He was polite and committed well. I would suggest he have booties ready to go when he comes to a home. We do not wear shoes within our house.”
“Matt was terrific. He identified the problem immediately-the thermostat was corroded, causing the issue. He obtained a new thermostat, installed it and explained to me how to use it.”
“Matt was terrific. He identified the problem immediately-the thermostat was corroded, causing the issue. He obtained a new thermostat, installed it and explained to me how to use it.”
“Tim was very polite and mannered. He was very thorough and very knowledgeable about his work. He was also helpful in showing me how to operate my system. He was patient with this old lady A very nice young man.”
“Tim was very polite and mannered. He was very thorough and very knowledgeable about his work. He was also helpful in showing me how to operate my system. He was patient with this old lady A very nice young man.”
“Matt is exceptionally polite, knowledgeable & receptive to our concerns. Knows our systems & handles maintenance & repairs efficiently.”
“John Marshpund did an excellent job tuning up our oil furnace. He was punctual, friendly, courteous and very knowledgeable. Made some recommendations”
“Matt Bennett serviced both our units. Timely, polite and professional.”
“Matt Bennett serviced both our units. Timely, polite and professional.”
“Josh and Tony were the most helpful technicians that have been here from Howell’s in a very long time. They answered my questions and offered suggestions and solutions. They were professional, and I really like them.”
“Arrived as scheduled and checked all systems in a prompt and efficient manner. Very pleasant and professional.; an asset for Howell's and a pleasure to have him as our technician.”
“C.L. is the best ! I can always count on him to do a wonderful job . He is experienced , professional , courteous ,
mindful of my home , and brings a hard working , thoughtful attitude to the job whether it’s a new install or maintenance on an existing system . It is always a pleasure
to have him in my home !”
“Mark is here doing the winterization service and he takes his time ensuring all is understood prior to starting work. I also had him install a new WiFi enabled thermostat for our upstairs unit. He did a great job all around, much appreciated.”
“The Howells team is always on time, courteous and do a thorough job. If they find things they are always thorough in explaining options.”
“Tim Pace is an awesome technician, very thorough and willing to share his findings in a manner that's understandable. He's very courteous and cleans up after himself. I will continue to use Howell's for my heating and AC maintenance”
“Kenny is very knowledgeable and friendly. He answered our questions patiently and in detail.”
“Matt, did a fine job. Efficient, courteous, and knowledgeable”
“I was impressed with my service man. Appeared knowledgeable in his work..I was given the opportunity to ask any question that I may have had.. very polite. Catherine J”
“I have always used Howell’s for my HVAC maintenance and always ask for John M. To care of my unit. He is professional, skilled and polite. He is your best tech.
Thank you.”
“As always Matt is a great asset for your company very polite, courteous and professional. Matt was on time and left everything clean and explained what service he done. I hope to see him again in May.
Thank you and Matt”
“Kodi arrived on time and performed maintenance. He scheduled my next appointment. He was courteous and professional.”
“I have been a long time customer of Howells. I am now having them care for my parents' home. They are fabulous and John has taken great care of my parents' heating and AC needs. We value our friendship with them and appreciate the care and attention they give.”
“Youseff was right on time professional and got the checkup completed on time.”
“We recently bought the house and the previous owner used your company for service. We have had you out at least 3 times now and have been pleased with your service thus far. Today’s service call also went well.
But I wish the previous service calls had picked up a major issue we now have which is we need to replace the gas boiler. We have another appointment tomorrow to do an estimate for that replacement. I just hope it can be done in a timely manner and won’t be too expensive as it is affecting us having hot water. Thank you.”
“We recently bought the house and the previous owner used your company for service. We have had you out at least 3 times now and have been pleased with your service thus far. Today’s service call also went well.
But I wish the previous service calls had picked up a major issue we now have which is we need to replace the gas boiler. We have another appointment tomorrow to do an estimate for that replacement. I just hope it can be done in a timely manner and won’t be too expensive as it is affecting us having hot water. Thank you.”
“Serviced generator, also. Always polite, neat and clean.”
“Tech did a great job.Let me know what was wrong right away. Scheduled a return to fix problem.
Thankful for the quick service now the weather has changed.”
“Mark thorough in his inspection. Pleasant to deal with. Helpful in explaining the work. Great Spring service already scheduled. We’ll look forward to seeing Mark next time.”
“Ricky was friendly and provided assurance our systems will keep us comfortable this season. He also let us know what to anticipate a little further down the road.”
“Ricardo came at the time scheduled. Introduced himself, I showed him the intake and thermostat. He described everything he was going to service, finished in a timely manner and came in to describe the condition of the unit, described the maintenance plan for next year, had or appt ready. Extremely cordial, very professional, expressed how he loved working for Howells thanking us for our business. This is why we use your company. Great service, great representative of your company.”
“Service tech was prompt, courteous , and delivered excellent service.”
“Matthew was great. He explained everything in detail, fixed the problem, installed a new thermostat and showed me how to use it.”
“They are always on time,, are efficient, and courteous. A good company you can count on.
I am a comfort club member since I am a proactive not reactive type of person.”
“Matthew is a pleasure to work with. Thank you.”
“John did a great job. Was early, very polite and fixed our issue, no problem. 10 out of 10 recommend. Thanks yall.”
“Matt was excellent, his work was neat and clean and he was very professional. My expectations were exceeded.”
“As always, John provides the required service in a very professional and friendly manner. An excellent ambassador for Howell’s.”
“As always, John provides the required service in a very professional and friendly manner. An excellent ambassador for Howell’s.”
“Matt came out for a f/u visit & addressed all of my concerns. He was knowledgeable, professional & gave easy to understand explanations for services rendered. He was respectful & kind. He worked very efficiently. I will continue to use this trusted company.”
“Youssef was on time, pleasant, efficient, and gave me the information I needed about my furnace”
“John is experienced and always does an amazing thourough job . He is kind and considerate and always a pleasure to see .
Thank you John !!!!”
“John Marshpund has service our Heat & Cooling system for many years. He has done an excellent job. John is always on time & mannerly. We have full confidence in his work and recommendations.”
“Timothy did a thorough job and identified another potential problem with our aging heat pump, providing a cost estimate for the replacement component and installation. Always pleased with Howell’s service!”
“Arrived in time frame, polite and assessed the problem.”
“John is always prompt and thorough. Always pleased with the results.”
“Ricky has serviced our unit for the past year. He is prompt, courteous and thorough. He always provides a detailed summary of his visit, what he performed, and his findings.”
“Tech was very professional and very thorough”
“John Marshpund provides exceptional customer service.
He is professional, honest, and one of the best technicians.
We have known John for over 20 years and hope he never retires.”
“John Marshpund provides exceptional customer service.
He is professional, honest, and one of the best technicians.
We have known John for over 20 years and hope he never retires.”
“Ricky knows what he is talking about! Now we wait to see how soon we can be scheduled and what the cost will be. I am glad he will be doing the work.”
“Ricky knows what he is talking about! Now we wait to see how soon we can be scheduled and what the cost will be. I am glad he will be doing the work.”
“Ricky knows what he is talking about! Now we wait to see how soon we can be scheduled and what the cost will be. I am glad he will be doing the work.”
“Ricky was very nice and professional and did a good job!”
“YOUSSEF is awesome!!!!!! Extremely professional and highly knowledgeable! THANK YOU!”
“Just plain awesome service. Our technician was extremely informative and answered all of our questions . We have been using Howell’s for 10 years and couldn’t think of using anyone else!”
“John Marshpund came for my semi-annual check up! He is always professional and gets the job done with a smile on his face!”
“Joshua arrived on time, was pleasant and informative.”
“Joshua arrived on time, was pleasant and informative.”
“Jon arrived on time. He’d been here for the same semi-annual season-check a couple of years ago so he set straight to work, was very efficient and always friendly.”
“Ricky always does a great job. He is professional, personable and knowledgeable about our system.”
“Howells is the best. I have used them since 1984 and would not think of changing. Just had my furnace checked for the winter and was really happy to see the same technician back. Mark has been to my house multiple times and does an excellent job!”
“Howells is the best. I have used them since 1984 and would not think of changing. Just had my furnace checked for the winter and was really happy to see the same technician back. Mark has been to my house multiple times and does an excellent job!”
“Howells is the best. I have used them since 1984 and would not think of changing. Just had my furnace checked for the winter and was really happy to see the same technician back. Mark has been to my house multiple times and does an excellent job!”
“Very pleasant, friendly. Kept me.posted on findings”
“As always, very satisfied with the service.”
“Mark was very pleasant to work with. Explained everything he was doing.. So sorry to hear Rodney moved away but happy that I now have Mark for my service needs.”
“Great service! Super professional and quick.”
“Great service! Super professional and quick.”
“Superior service, knowledgeable techs and thorough inspection & maintenance. I have used Howell's for approximate 20 years and have never been disappointed.
I am able to schedule appointments at times that are good for me and with a Howell employee (John) that is a super representative for the company. He is so knowledgeable and when he completes his visit you feel confident that everything with your system is in top running condition. He goes above and beyond to assure that I have received the very best service possible.”
“Gabe was the technician who serviced my AC unit and was very knowledgeable and professional! I was very satisfied with his performance”
“Youssef came back today to install a circuit board. He was prompt, friendly and competent. He is an excellent technician and is always welcome back. Keep it up, Youssef!”
“Youssef and Tony arrived right on time for my regularly scheduled HVAC maintenance. They were polite and professional and Youssef informed me a potential issue and answered my questions to my satisfaction. Howell’s makes everything seem easy!”
“We love Mark- he understands our old furnace system and is very knowledgeable – he takes good care of it furnace and A/C systems”
“Youssef is an excellent technician and a great and capable help. He is welcome back any time! Great work Youssef!”
“Great job by Matt as always. Much appreciated.”
“John Marshpund completed the bi yearly maintenance on our HVAC. He's always on time and always explains the service that he has performed.
We always asked for John by name.”
“Pleasant and efficient!!
Thank you”
“Pleasant and efficient!!
Thank you”
“Gabriel was very friendly, knowledgeable and courteous. I would recommend him for anyone looking for service!”
“Gabriel was very friendly, knowledgeable and courteous. I would recommend him for anyone looking for service!”
“This gentleman was very thorough & proficient in his job. Very polite & engaging.”
“Mr. Makramalla was very thorough and hard working. He explained things very well.”
“I was pleased with my experience when Gabe Pena came to service my Aquatherm system. He immediately diagnosed and resolved the problem that caused my system to shut off. Gabe was professional, courteous, and knowledgeable. He is an asset to Howell's Heating & Air.”
“He was so thoughtful and thorough explaining process and reasons doing what needs to be done to flushing water heater tank
Respectful of no shoes in the house and wore clean booties –
He has worked on hvac prior to this and felt entirely trustworthy and genuine – gave him some dog treats for Toni’s dog as well .”
“He was so thoughtful and thorough explaining process and reasons doing what needs to be done to flushing water heater tank
Respectful of no shoes in the house and wore clean booties –
He has worked on hvac prior to this and felt entirely trustworthy and genuine – gave him some dog treats for Toni’s dog as well .”
“Wayne and Victor arrived in time and were very professional in their work. All work was completed as stated and they left the work area clean. I have works with Howells for over 16 years and will continue to do so.”
“Drain pan replaced for unit installed in spring. Problem thought to be due to over tightening of bolts during installation. Wondering if under warranty? Service diagnostics and repair both done by Tim—excellent.”
“Drain pan replaced for unit installed in spring. Problem thought to be due to over tightening of bolts during installation. Wondering if under warranty? Service diagnostics and repair both done by Tim—excellent.”
“Mark Vella was the technician on call on Saturday 8/24/24. We are so very grateful that he was . He was so kind, professional, knowledgeable and explained everything needed to do to repair our system. He came back today, Sunday morning 8/25/24 to install a new motor, set our thermostats and made sure everything was working perfectly before he left our home. We would highly recommend him and will request him in the future. Your company is very lucky to have him on your team! He’s awesome!!”
“Mark Vella was the technician on call on Saturday 8/24/24. We are so very grateful that he was . He was so kind, professional, knowledgeable and explained everything needed to do to repair our system. He came back today, Sunday morning 8/25/24 to install a new motor, set our thermostats and made sure everything was working perfectly before he left our home. We would highly recommend him and will request him in the future. Your company is very lucky to have him on your team! He’s awesome!!”
“John Marshpund was excellent. He came out the day after I called for a routine maintenance. He was very knowledgeable and professional and really took his time explaining things to us. Thank you!”
“Ricky did a great job. He was kind and efficient. He kept me informed of all work being done.”
“Started with replacing my interior coil, however my unit was older and the part they brought was much larger than the coil currently in my unit. We are now faced with three options, modify my current unit so the replacement part would fit, replace the cooling portion of the unit with a new cooling unit (inside and outside units), or replace the complete unit (heat and A/C. Waiting for quotes right now.”
“Ricky was called to our home due to a leaking overflow valve on our hot water heater. He quickly identified the problem and fixed it. He stayed a good 20 minutes after just to make sure the water didn’t leak. His time, explanation and knowledge was greatly appreciated.”
“Mark was so nice and professional! The experience was perfect!”
“I have been using Howell s HVAC service for several years and have had nothing but courteous ,punctual, and professional support from not only the technician but also the office staff. The technician was very knowledgeable in his product.i will not hesitate in using the company to maintain my HVAC unit.”
“Ricky was right on time. He was very professional and explained our issue in terms we could understand. The problem was fixed quickly and to our satisfaction.”
“Ricky was right on time. He was very professional and explained our issue in terms we could understand. The problem was fixed quickly and to our satisfaction.”
“Always professional. Same tech has come out the few times needed. Knows the system and offers thorough description and tips to this homeowner for better functionality.”
“Always professional. Same tech has come out the few times needed. Knows the system and offers thorough description and tips to this homeowner for better functionality.”
“The experience was top notch from start to finish. I called for service at 7:45 AM and the technician was at the house by 10:30 AM. The text with the picture of the technician is a great idea. The technician was very polite and explained everything thoroughly.
Great experience all and all. I would highly recommend!
HK”
“Wonderful service. Highly recommend after being referred myself. He took his time and checked everything and explained everything so even the non-mechanically inclined understood . He definitely takes pride in his work.”
“C L Kenny was awesome. He was knowledgeable and diagnosed the problem and had options for the repair. I highly recommend Howell’s and C L Kenny!”
“Tim did a great job. He was very courteous, truthful, and reliable. He was very dedicated to his job.
Howell company is reachable and quick to our needs.
Awesome job to Tim.
More power to Howell.”
“Awesome experience technician was great and friendly”
“Matthew was excellent. He is very professional and knowledgeable.”
“Matt was my tech. He was polite, respectful and very knowledgeable. I needed my fan replaced, and like all previous Howell’s home sevices, Matt was fantastic
Thank you for your excellent customer service.”
“Technicians were prompt and very knowledgeable. They were willing to take time to answer all questions we had. Very professional”
“Technicians were prompt and very knowledgeable. They were willing to take time to answer all questions we had. Very professional”
“Matt serviced our leaking mini split unit and was able to quickly identify the cause. He thoroughly explained the problem and his action plan for resolve. Once he implemented the fix he remained on site for a while to ensure the leak was under control. Matt was friendly, highly knowledgeable, very clean and his experience showed. I will be using Howell’s for our future issue and preventative maintenance. I recommend you do too. Thanks!!!”
“Matt serviced our leaking mini split unit and was able to quickly identify the cause. He thoroughly explained the problem and his action plan for resolve. Once he implemented the fix he remained on site for a while to ensure the leak was under control. Matt was friendly, highly knowledgeable, very clean and his experience showed. I will be using Howell’s for our future issue and preventative maintenance. I recommend you do too. Thanks!!!”
“Matt serviced our leaking mini split unit and was able to quickly identify the cause. He thoroughly explained the problem and his action plan for resolve. Once he implemented the fix he remained on site for a while to ensure the leak was under control. Matt was friendly, highly knowledgeable, very clean and his experience showed. I will be using Howell’s for our future issue and preventative maintenance. I recommend you do too. Thanks!!!”
“Not only did Howell’s get us a technician to come by the day I reached out (with other places estimating 7-10 days before they could get someone out) but Mr Marshpund, the technician, was able to resolve the problem extremely quickly. He was kind, helpful and professional and we will absolutely continue to work with this company. Highly recommend”
“Gabriel Peña was our technician and he was not listed in the drop down for the first question in the survey. Gabriel was great!”
“Gabriel Peña was our technician and he was not listed in the drop down for the first question in the survey. Gabriel was great!”
“Mr Vella arrived within the time given..He was very polite. and professional. He introduced himself and other worker,Close plain explained what the visit entailed and they went to work after showing them the locations of the heat pump .thermostat and air handler.After wards he gave me the results of the inspection, said everything was okay with no problems noted and gave me a follow-up visit date.Worksite was left clean very efficient”
“Mr Vella arrived within the time given..He was very polite. and professional. He introduced himself and other worker,Close plain explained what the visit entailed and they went to work after showing them the locations of the heat pump .thermostat and air handler.After wards he gave me the results of the inspection, said everything was okay with no problems noted and gave me a follow-up visit date.Worksite was left clean very efficient”
“Mr Vella arrived within the time given..He was very polite. and professional. He introduced himself and other worker,Close plain explained what the visit entailed and they went to work after showing them the locations of the heat pump .thermostat and air handler.After wards he gave me the results of the inspection, said everything was okay with no problems noted and gave me a follow-up visit date.Worksite was left clean very efficient”
“As always…on time, professional and experienced staff.
Matt Bennett is a pleasure to work with and have on site.”
“As always…on time, professional and experienced staff.
Matt Bennett is a pleasure to work with and have on site.”
“John did a great job! He came the same day, quickly diagnosed the issue and repaired it fast. He was friendly and helpful.”
“Excellent work! Timely, thorough, and explained things well! Glad to have him back for next maintenance visit.”
“Matt was very knowledgeable & discovered a frayed wire on the fan motor…replaced it very quickly & fan began running again! Hope all is well!!”
“Matt Banton was very professional, thorough and informative. His superior knowledge and simplified explanation of the issues and necessary solution regarding our over-worked unit was very helpful. The repairs were simple and everything is working properly.
Thank you!”
“The technicians were friendly, efficient, and courteous.”
“Mark was punctual, knowledgeable, professional and solved our issue in no time. He shared unit tips to increase longevity and efficiency. He was very courteous, wore shoe covers and cleaned up perfectly.. Thank you for great service.”
“Tim did a terrific job. Arrived on time. Did the work and clean-up in a professional and timely fashion. Would not hesitate to recommend Howell's Heating and Air service to anyone needing HVAC service repair or replacement.”
“Gabe Pena is such an asset to Howell's. He is professional, efficient, kind, and friendly. It is a delight to work with him!”
“Mark seemed very knowledgeable and thorough! Very pleasant to work with!”
“Matt Banton did a wonderful job. He listened, troubleshooted the problem, fixed it and then confirmed it was fixed. Couldn’t ask for better service. Howell’s overall as been very good over the past year we have lived in the area.”
“Our air conditioner stopped working last night. I called to schedule service for the next day. Matt was here at 8:30 a.m.
He diagnosed the problem and had it fixed in one hour. The thermostat had gone out, so we now have a new one. Matt was very cordial and easy to work with. This was a much better experience than I expected.”
“Matt came out to service my heat pump. He gave the bad news that my 11 yr old heat pump had seen its final days. He could have tried to repair but the cost was not worth it on an old unit like that. He ran back to maintenance shop to get me some portable AC units to keep my house cool until it can be replaced. Good job Matt”
“Your technician (whose name I have, of course, already forgotten) came yesterday for my 6 month maintenance visit. I received a text message asking for an opinion about his services but I made such a hog wallow of the attached review form I thought I'd better not send it. So this instead. The technician did an excellent job: on time, kept me informed of what he was doing, was courteous and efficient. Everyone I've dealt with at Howells has been fine but if you can send that same nice young person in February I'll be glad to see him.”
““On time…revolve our concerns …our unit is running great now!””
“I had guests coming and my a/c was not working correctly and it’s 90-100 degrees outside this coming week.
Howell came right away and gave me a 2 hour window so I didn’t have to sit home ALL day..
Fabulous company to deal with !!
Matt who came out this time was polite, efficient, wore booties to protect my marble floors , and diagnosed the problem.
He had to go in the attic and it was really hot up there but he never complained. Explained it and fixed it.
Thanks”
“I had guests coming and my a/c was not working correctly and it’s 90-100 degrees outside this coming week.
Howell came right away and gave me a 2 hour window so I didn’t have to sit home ALL day..
Fabulous company to deal with !!
Matt who came out this time was polite, efficient, wore booties to protect my marble floors , and diagnosed the problem.
He had to go in the attic and it was really hot up there but he never complained. Explained it and fixed it.
Thanks”
“Youssef came today to my home and completed our Comfort Club maintenance inspection on our American Standard HVAC system. He also performed the same on our Mitsubishi mini split unit. He was an outstanding worker and representative for your company. He was on time, thorough, respectful, and detailed in his work. I knew when he left that our system had been completely examined and every detail was explained to us.
Thanks for this type of work and worker……you don't see it often.
Dale V. Svor”
“Matt was prompt, professional, and knowledgable. He took time to explain the nature of the issues and then provided explanation of his solutions and the repair work that was provided. Top notch service! We love Howell’s!”
“Youssef was fantastic. He fixed our problem and explained it completely.”
“He did an outstanding job keeping me informed of what was happening issues concerns and suggestions for improved usage and maintenance – now will schedule a water tank flush now that I understand the process and reasons –
Very polite taking off shoes and using booties and nice to my schnauzer which is important – .”
“Both technicians, Miles and Steve, were polite, professional, and efficient. They showed great respect for our home's interior & exterior while performing the installations. Upon completion of the installations, Miles specifically explained how to operate and maintain the systems.
Howell's sales rep, Bryce Winston, was also polite & professional, and listened closely and answered thoroughly all of our concerns regarding sufficient equipment needed, pricing, and scheduling.”
“John was very professional as was his assistant. They both did a great job and fixed the problem in no time. Once I called with my issue, it was just a matter of a few hours before they showed up. I can always count on Howells.”
“John was very professional as was his assistant. They both did a great job and fixed the problem in no time. Once I called with my issue, it was just a matter of a few hours before they showed up. I can always count on Howells.”
“I have used Howell's Heating for 25+ years and have no complaints. They do a great job.”
“He was very thorough and explained everything he was doing. Great job!”
“John Marshpund worked on our air conditioner today. He was very nice and considerate. He was knowledgeable and knew immediately what the problem was. He then quickly found the part needed and made the repair. Highly recommend your service.”
“John did a great job and got our AC back up and running”
“John did a great job and got our AC back up and running”
“Johnnie always does a great job! Thank you!”
“Tim is our new service technician and has been to our home twice in the past three days. He is very friendly, polite, and knowledgeable . We are very happy to have Tim as our technician. It definitely makes a difference when your service person answers your questions and seems to enjoy his job.”
“Tim is our new service technician and has been to our home twice in the past three days. He is very friendly, polite, and knowledgeable . We are very happy to have Tim as our technician. It definitely makes a difference when your service person answers your questions and seems to enjoy his job.”
“Technicians were on time. Basic maintenance service was performed. Technicians were cordial and explained everything really well.”
“CJ was great! Came on time and was very nice, even gave us a few pointers on filters!”
“One of your Tech’s, Tim Pace was great. He showed up at our home when we were told he would be here. Tim was very courteous, professional and just a very nice young man in every way. He kept us informed with his findings as he worked to get our HVAC system back up and running. What a great employee Howell has in Tim Pace. Thanks for a job well done,”
“One of your Tech’s, Tim Pace was great. He showed up at our home when we were told he would be here. Tim was very courteous, professional and just a very nice young man in every way. He kept us informed with his findings as he worked to get our HVAC system back up and running. What a great employee Howell has in Tim Pace. Thanks for a job well done,”
“One of your Tech’s, Tim Pace was great. He showed up at our home when we were told he would be here. Tim was very courteous, professional and just a very nice young man in every way. He kept us informed with his findings as he worked to get our HVAC system back up and running. What a great employee Howell has in Tim Pace. Thanks for a job well done,”
“One of your Tech’s, Tim Pace was great. He showed up at our home when we were told he would be here. Tim was very courteous, professional and just a very nice young man in every way. He kept us informed with his findings as he worked to get our HVAC system back up and running. What a great employee Howell has in Tim Pace. Thanks for a job well done,”
“Had a new heat pump (American Standard) installed two months ago by Howell's which failed due to faulty compressor. My 91-yr old sister lived in the apartment where the new system was installed. Howell's couldn't give us a time period to get a replacement air compressor due to a backorder condition at the manufacture's facility. Howell's did come out and install a portable AC to cool my sister's bedroom, and the gentleman who installed the portable was extremely nice, helpful and through. The bedroom is cool but the rest of the apartment, kitchen and living room, are hot. We have been experiencing extremely hot humid weather and expect more hot weather all summer, and it's hard on my sister to live in such conditions. I feel that Howell's should find another alternative to correct this problem other than tell me that we will have to live with this until the backorder can be cleared. I have been a faithful customer of Howell's for many years and feel like the company is throwing up their hands with the "nothing we can do" attitude. I trusted Howell's to install a quality heat pump and stand behind any problem encountered due to their heat pump recommendation and installation. I've been extremely disappointed and fear for my sister's health if this condition lasts much longer.”
“Mark, thank you, great communication and great service visit. I am continually impressed by all the techs at Howell’s, Top class HVAC group. Ray Dossat”
“Matt showed up on time, was very professional and courteous and did a good job of addressing some sweating registers. Howell’s has yet to fail me. Thanks!”
“I appreciate the notice when en route and the follow up call after the visit as I am not onsite.”
“On time, chatted for a minute. Explained the problem with the low refrigerant and what it would cost to add. Professional and efficent.”
“Staff arrived on time. They were very professional and did a great job. Highly recommend”
“Ricky was on time and extremely professional, courteous, and informative. I couldn’t have asked for any better service. I will be requesting Ricky for all my services in the future.”
“Very professional and knowledgeable
Fixed issue promptly”
“Matt was polite and efficient. Highly recommend”
“Matt was polite and efficient. Highly recommend”
“Tim was excellent He was professional and explained the situation thoroughly He was efficient and did a great job!”
“Excellent service on a Saturday evening under a heat advisory! Prompt, extremely courteous and friendly, repair done and system checked. We have been customers for a long time and once again, we received superb service”
“Excellent service on a Saturday evening under a heat advisory! Prompt, extremely courteous and friendly, repair done and system checked. We have been customers for a long time and once again, we received superb service”
“Some rooms too cool, others not cool enough. Matt reset all the dampers to provide more balanced airflow, which the original installation HVAC contractor had not done. Then he patiently showed me everything he had done and explained how I could tweak as needed. Also adjusted our thermostat to more accurately display the actual temperature in our home. Very satisfied and well worth the time and money, as proven by better, more balanced comfort in our home since Matt was here. Highly recommend Matt – he's laid back but he knows his stuff.”
“The service technician was very professional. He kept me updated as he did his work. I am very happy with the level of service provided.”
“Thank you Howells, for fixing our air conditioner quickly and efficiently. The air conditioning unit stopped working. We called and Ricky came to the house and fixed it the next day.”
“Punctual. Courteous . Explained everything he had to do.
Thorough. Took care not to track anything on the floors.
I am completely satisfied with his service and the responsiveness we have always had from Howell’s”
“Punctual. Courteous . Explained everything he had to do.
Thorough. Took care not to track anything on the floors.
I am completely satisfied with his service and the responsiveness we have always had from Howell’s”
“Arrived early. Very personable, explained everything. He tad the parts. needed on the truck.ac was up and running great in no time when it was close to 100 outside. I highly recommend their service, and the teck was spot on. High praises for their services. Thanks guys for all your help”
“Very knowledgeable, allways good curious and professional technician to get the job done 👍🏾”
“The tech qrrived on time and was very friendly. I appreciated the tech having show covers on as well upon arrival. The service was professional and thorough. I'd definitely call you guys back in the future.”
“Mark is the Best! Excellent Customer Service, Professionalism and Expertise! Much Gratitude!”
“Mark is the best! Excellent customer service and professionalism!”
“The installers did a great job. Thanks for loaning us the portable ac while we waited. It was a lifesaver.”
“Thank you as always! John is the best and always helps keep our air moving.”
“Technician was on time, very professional, and courteous.”
“Technician was on time, very professional, and courteous.”
“Mark was awesome! On time and very professional.”
“Mark was awesome! On time and very professional.”
“Awesome! He was extremely informative and answered all my questions. They did such a great job and highly recommend!!”
“John did a great job, explained things well and adjusted what we needed to have done. Many thanks”
“Great company with excellent and dependable technicians. They have been taking care of us for 27 years now and we couldn't be happier with their service!!!”
“Always a good experience with this company C.L did a Great Job, also cleaned up afterward,very kind of him. 👍🏾”
“CJ is a great person to have when you are experiencing a problem so we are happy when he is the one Howell’s sends here. He covers everything and explains it all to us so that we can understand the problem and the solution. Sara is always a pleasure to talk to when we call to schedule an appointment.
Howell’s is a great company to work with and we have been with them for years.
We are not on social media so can’t leave review on there.”
“CJ is a great person to have when you are experiencing a problem so we are happy when he is the one Howell’s sends here. He covers everything and explains it all to us so that we can understand the problem and the solution. Sara is always a pleasure to talk to when we call to schedule an appointment.
Howell’s is a great company to work with and we have been with them for years.
We are not on social media so can’t leave review on there.”
“Very knowledgeable when he left my
Anxiety went from 10 to 0 I felt so much better and so thankful that he came right away. Thank You so much!”
“Gabe was the young man that came to do the maintenance for my a/c unit. Very polite and personal. He made suggested repairs which I appreciated and was able to make the which made me very happy.”
“Service man was very kind and informative.”
“Youssef was on time, professional, polite, and efficient. I’ve been a customer of Howell’s since 2015, and can highly recommend them to maintain your heating/cooling systems.”
“Wonderful customer service and expertise!!! They even talked with my husband on the phone before we made the final decisions. They left our house better than it felt when they came to us! Would definitely recommend their services.”
“Howells has been our go to HVAC company since 2008 and have not ever been disappointed with the professionalism of the techs, work product, clear explanations of any issues encountered or uncovered during our maintenance visits.”
“Prompt, clear with explanation and professional.”
“Joshua arrived on time, was very polite, and completed service on two heat pumps. We really appreciate the service we get from Howell’s!”
“Tech was Pena-Gabriel, I believe a newer tech (#811). We had him do a more extensive cleaning/maintenance, and he was very accommodating.”
“Mark performed my semi-annual service and did a great job! He explained everything well and gave good advice.”
“CL has serviced my hvac before. He knows what he’s doing. He instills a sense of trust in Howells.”
“Mark Vella is the BEST service technician! He came for my routine maintenance and inspection, and made excellent recommendations for improving my heat pump performance! He also cleaned out my system which had some mold. He’s so very pleasant and informative about his recommendations. And he’s someone I trust on my property and home. Wonderful service!”
“Mark takes incredible care of us as always. A true professional and great interpersonal skills.”
“Dependable, timely, neat, and willing to answer questions. I have had excellent service for well over 20 years!”
“Matthew was fantastic. He arrived right on time, wore shoe covers when he came in our house and diagnosed our problem in minutes. He completed the repair quickly and our home is nice and cool again!
Thanks Matthew!”
“John did an excellent job we still have work to do but so far he has been knowledgeable forthright and expert”
“Quick to arrive, quick to resolve – back in business in 30 min – no overselling and no absurd pricing for the good work That was done. I only trust Howells for my HVAC needs.”
“Gabriel “Gabe”was our technician today. He did an excellent job checking out our system. He asked questions and listened carefully and responsibly to our answers. He worked very efficiently, and took care not to leave a mess. We are very pleased with him and the Howell organization.”
“Matt was very professional and helped me evaluate my HVAC repair needs and condition. Very impressed with his knowledge of AC technology . Matt helped me understand my repair requirements considering current and future HVAC technology. Most informative and useful HVAC inspection I have had in 20 years”
“Visit was prompt, respectful and efficient.”
“The service was thorough and the tech knew what he was doing.”
“Very professional, courteous. I appreciate the expertise”
“Josh and Myles arrived promptly at 8AM . They replaced my heat pump, air handler, and control panel efficiently. They were very polite when answering any questions. Everything was cleaned/swept nicely.
I highly recommend Howell’s Heating and Air.”
“Great professional and courteous service from Matt B. He explained everything that he was doing for the maintenance visit, and went over things upon completion. Hope to have Matt again for our next service visit!”
“Called for 2nd option on repairs. You guys were quick and honest. Thank you”
“Matthew Banton is just the Best! My upstairs cooling unit stopped working over the weekend. Matthew came Monday morning and did a thorough search for the problem. Found the unit to be working properly and deduced that the problem was likely due to a small tree branch that had been logged in the fan and that I had pulled out prior to his arrival. The unit was completely checked out and found to be in good working order for an unbelievably fair price. Thank you Howells for sending an expert to resolve this problem and in such a timely manner.”
“Mark is an outstanding technician! I only want him servicing my equipment. Mark is so polite and is knowledgeable. He's careful doing his job while in my home. Today he serviced my 55 and Above home
Next week he'll service my river home. I always look forward to my service when Mark comes– he takes pride in his work.”
“Youssef was punctual, very polite, extremely thorough, knowledgeable and spent time to explain everything. He was a pleasure to work with!”
“Gabriel Peña did an excellent job. Efficient, courteous, and good attention to detail”
“Repairs included the replacement of TXV which Carrier had on back order for 3 months. Luckily, Howell's was able to search and find the part locally. The technician was here about 4 hours to get the system cooling again. So far, so good! Hoping it continues. The technician seemed knowledgeable in what he was doing and what was required to drain the system, replacing the part, and getting the system working again. Thanks Howell's and Ben. I know I can depend on you.”
“Called in the morning fixed it by noon. Fast efficient, very friendly gentleman.”
“Ricky is a very polite service technician and did a great job in my precision tune-up”
“Ricky was outstanding. He was on time, friendly, efficient, and professional. I couldn’t be more pleased.”
“Rodney was very professional and friendly. He covered his shoes before coming inside and spent a good amount of time servicing my air conditioner. He even made my appointment for my furnace maintenance. I highly recommend Howell’s for your HVAC maintenance and repair.”
“Great service on our AC Unit with Rodney! Thank you.”
“Ricky Jimenez was excellent! It was very customer focused and willing to answer all questions and explain how he was maintaining our heat pump and furnace. He expressed a few times Howell's goal is to ensure that it's customer's systems are well maintained and customers are happy. This was refreshing to hear and assured us that we continue to trust Howells to take care of our heating systems. Thank you for employing Ricky Jimenez. He's a perfect match for us.”
“Mark was on time and gave my AC a thorough inspection and cleaning. Mark is always smiling. He’s easy to talk with and listens carefully when I explain where everything is.”
“Mark was amazing as usual! Polite, respectful, professional”
“Youssef thoroughly checked out both systems plus the mini splits. He gave me detailed information about the systems and recommended maintenance that should be performed.”
“Josiah gave outstanding customer service. He was very helpful and knowledgeable.”
“CL is very knowledgeable and courteous. He is a credit to himself and Howell’s.”
“He was great found the problem right away and corrected it.”
“Arrived before our appointment and finished inspection and maintenance in no time. Very pleasant attitude. We truly depend on Howells.”
“The technician was excellent. He was very professional and helpful. He assisted me with moving boxes in the garage before starting his activities. He put on shoe covers before coming into the house. He got the job done and he provided me with another schedules.”
“The technician was excellent. He was very professional and helpful. He assisted me with moving boxes in the garage before starting his activities. He put on shoe covers before coming into the house. He got the job done and he provided me with another schedules.”
“The technician was excellent. He was very professional and helpful. He assisted me with moving boxes in the garage before starting his activities. He put on shoe covers before coming into the house. He got the job done and he provided me with another schedules.”
“C.L. Is a great Tech. Had him before. Would want him again!”
“C.L. Is a great Tech. Had him before. Would want him again!”
“Tim arrived on schedule. Professional, knowledgeable and great worker. Went above my expectations. Excellent company. A real pleasure to do business with a company so trustworthy. Thank you!”
“Tim arrived on schedule. Professional, knowledgeable and great worker. Went above my expectations. Excellent company. A real pleasure to do business with a company so trustworthy. Thank you!”
“Matt is the finest technician I have had the pleasure to use. I have been using Howells for over 20 years and have never had a bad service call.”
“Please don’t use my email address in promotional material”
“Please don’t use my email address in promotional material”
“Please don’t use my email address in promotional material”
“Did a great job on the service. The two things I did not care for was not getting a text message he was on the way until he had left my home. In addition, he had pre scheduled my next service appt and stated I can call to change it if that date and time does not work. This might be a new company thing, but I prefer to get the remind me email and schedule it then.”
“Did a great job on the service. The two things I did not care for was not getting a text message he was on the way until he had left my home. In addition, he had pre scheduled my next service appt and stated I can call to change it if that date and time does not work. This might be a new company thing, but I prefer to get the remind me email and schedule it then.”
“Great service. Harley kept me up to date with my appointments and got me scheduled earlier than planned which was perfect. Tim came and quickly knew what the problem was, thoroughly explained next steps, and was efficient. Thank you! Def recommend”
“Rodney Jones is always friendly and professional and addresses any concerns we have about our new systems.
Thank you Rodney!.”
“He was on time, polite, and went right to work. Found the problem and made the repair In a timely way.
He was courteous and explained the issue.”
“Thoughtful, neat and tidy, great with my dogs, explained my problem, showed me picture, explained the repair. I couldn’t be more pleased.”
“Always does A great job. He always works above and beyond what’s required.”
“As always Matt B. did an excellent job. He is very thorough and explains things well. He has been servicing my HVAC systems for several years and I had always been pleased with his work.”
“Youseff did a great job. I hope he will be our guy for this biannual checks in the Comfort Club as he for the job well, efficiently and is always so helpful and clear.”
“Youseff did a great job. I hope he will be our guy for this biannual checks as he for the job well, efficiently and is always so helpful and clear.”
“As usual John is such an outstanding tech. He is thorough and professional in his work. I feel fortunate to have John available to take care of my HVAC.
Thank you. “
“It was great to meet Ricky! He got along great with my dog too, which is always helpful. He was efficient and knowledgeable and friendly and I have not one single complaint about him. I hope to see him on my new date for maintenance in October. I would recommend him wholeheartedly.”
“Matt was exceptional, trouble shooted the problem and had it fix in 30 minutes, I continue to be very happy with Howell’s and their quick response. Great overall job, thank you Matt!!!”
“This is the second time Mark has worked on my two units. He is very knowledgeable, explains in detail what's happening, what repair is needed, and why.
In my 38 years of home ownership I've never had an HVAC professional as capable and knowledgeable as Mark.”
“Matthew does an excellent job. Thank you for sending him.”
“They stick to their schedule extremely well. Techs appear to be knowledgeable about their product”
“C. L. Kenny is the best! I can always count on him to do a great job & answer any questions I may have. He is generous with his time & makes sure to point out how I can keep my HVAC system in good shape. He is a very valuable asset to Howell's!”
“It is always a pleasure to see John twice a year to service our cooling and heating system. We appreciate his expertise and have every confidence in his work. Thank you John!”
“It is always a pleasure to see John twice a year to service our cooling and heating system. We appreciate his expertise and have every confidence in his work. Thank you John!”
“It is always a pleasure to see John twice a year to service our cooling and heating system. We appreciate his expertise and have every confidence in his work. Thank you John!”
“It is always a pleasure to see John twice a year to service our cooling and heating system. We appreciate his expertise and have every confidence in his work. Thank you John!”
“CL was fabulous- professional- helpful – on time – great job!”
“As always John is the best so friendly and takes good care of us. Thank you Howells”
“As always John is the best so friendly and takes good care of us. Thank you Howells”
“Matt is experienced and provides excellent service”
“Josh serviced our new system today. He was very professional, thorough, and friendly!”
“Matt Bennett is just very best.
Communicates well, efficient and thorough.
A pleasure to deal with. The best possible ambassador for your company!”
“Matt Bennett is just very best.
Communicates well, efficient and thorough.
A pleasure to deal with. The best possible ambassador for your company!”
“John Marshpund installed a 3/4 Ball valve on my gas hot water heater so we could control the hot water temperature coming into the house. John has been my Heating & Cooling care taker for many years. We value his advise on upgrades and changes that improves our comfort & well- being. We always request John to service all our Heating & cooling equipment.”
“I am happy to see Matt Bennnett return. He was out of commission with an injury, and I missed him.
I enjoy visiting with him and my cat adores him!”
“Ricky Jimenez came today. He was great! He called ahead, came when he said he would, checked everything inside & out, and then got me to work on time. He also set up my next visit ahead of time, which was nice. I highly recommend Howell’s and their quality technicians.”
“Mark is a great person he’s friendly, professional, always on time, willing listens to any questions u may have, ask if there’s anything he can do for you, explain wat he’s doing he’s just a wonderful person. I fully recommend him to anyone who needs the service.
Thank you Mark!!”
“My husband and I had an extremely favorable experience with Howell's Heating & Air! We had already gotten estimates from a couple of other companies regarding installing new upper and lower heat pump systems and a sunroom mini split before meeting with Bryce Winston, but Bryce seemed to be more heedful of our needs and concerns in specific areas of our house, including the basement. He broached ways to fix these issues, while other companies failed to address them at all. We also felt he was very honest with his recommendations and did not try to upsell us a system we did not need. We were given a time frame of three days to complete the job, and from the first day to the third, the Howell's team showed up on time in the morning and worked until that day's job was complete. We have worked with a number of contractors since moving into our home eight years ago, but Phillip (the AOR Installation Supervisor), Miles and Josh were by far the most respectful crew to have working in our home. They were efficient, hard-working, and willing to address any concerns or requests that I had without hesitation. The electrician on our job was great as well. A couple of small issues arose during our heat pump installation due to the age of our home (electrical and structural), but these items were properly addressed without any additional charge to us. I'm normally very stressed out when people are working in our home, but these guys were pleasant and made the job as painless as possible for us. We have been enjoying our new heating and cooling systems in all areas of our house and are so glad we decided to go with Howell's! We will definitely recommend them to our neighbors and friends if/when they decide to update their heating or air systems.”
“Ricky did a thorough and professional job servicing my HVAC system. He was friendly and on time. I always appreciate the courteous and excellent work Howell’s provides.”
“Great technician, super friendly and knowledgeable. Will be going back!”
“I had to schedule a service call on a Saturday for a faulty gas furnace. I called the Howell’s office and the associate there took my info and said she would contact the service technician ASAP. Within 10-15 minutes I received a call from Tim Pace, he introduced himself, asked some questions about the issue, and informed me of his ETA. Tim arrived at the promised time, got a little more info about the problem, and got right to work.
After a very thorough examination of the issue, he explained to me the reason for the problem and what it would take to fix it. I asked him to proceed with the repair. He went back to work on it and within 20-30 minutes had the furnace running like new.
Throughout the entire service call Tim exhibited a thoroughly professional bearing. He laid out the cause-and-effect of the problem, was quick to address the few questions that I had, and took care of making sure that all was well before leaving.
Many thanks also to the associate that I spoke with when I called in for the assistance.
It is continued quality service and performance like this that has given me the confidence to rely on Howell’s for my HVAC needs.”
“I had to schedule a service call on a Saturday for a faulty gas furnace. I called the Howell’s office and the associate there took my info and said she would contact the service technician ASAP. Within 10-15 minutes I received a call from Tim Pace, he introduced himself, asked some questions about the issue, and informed me of his ETA. Tim arrived at the promised time, got a little more info about the problem, and got right to work.
After a very thorough examination of the issue, he explained to me the reason for the problem and what it would take to fix it. I asked him to proceed with the repair. He went back to work on it and within 20-30 minutes had the furnace running like new.
Throughout the entire service call Tim exhibited a thoroughly professional bearing. He laid out the cause-and-effect of the problem, was quick to address the few questions that I had, and took care of making sure that all was well before leaving.
Many thanks also to the associate that I spoke with when I called in for the assistance.
It is continued quality service and performance like this that has given me the confidence to rely on Howell’s for my HVAC needs.”
“Howells is an excellent company and the employees do a great job”
“John Marshpund always does an amazing job on my heat pump and generator . Can always trust his advice and quality workmanship .”
“Thank you Ricky!! Great job and done in 2 hours, I continue to be very satisfied with Howell’s over the years. Always very responsive and affordable.”
“Matt was very knowledgeable. Provided excellent customer service. Arrived on time, very courteous and professional. Would request him on next service call.”
“Mark was professional, friendly, and knowledgeable. He performed the regular maintenance for our transition to air conditioning on the heat pump. He explained everything to us. We were pleased with his work.”
“Tim was great! He was prompt, professional and very pleasant in his interactions with us. Thank you for a great customer service experience!”
“We have used Howell’s at our home for 6 years and they always do a great job. We’ve had Matt and Rodney, two wonderful young men. We have recommended them to family and friends and most of them now use them. You can’t go wrong with Howell’s!”
“Ricky was friendly, communicated clearly, and shared what the step by step process would involve.”
“Great service as always from the Howell’s service team. Howell’s is great to deal with they call you to set up service and text you when on the way. They are very thorough with their service and never leave any mess. Reps are always nice, friendly and helpful.”
“Howell is a good company to work with and JOHN is the best tech! He always does a thorough job and is so pleasant to work with –
You can be sure when his visit is completed that everything is in order and working properly.”
“Youssef did a great job and was very informative.”
“Excellent, informative a professional service from start to finish.”
“He took the time to explain everything and was the best Technician I have ever had!
Very professional!”
“He was great and took the time to explain everything. Probably the best I have had”
“Great service appt with Youssef Makramalla – he was very thorough checking my AC unit! Showed me how to set AC and heat on thermostat! Very knowledgeable and professional!”
“My maintenance appt with Youssef Makramalla was exceptional! He was very thorough and helpful showing me how to set my thermostat for both air & heat! Serviced my new AC unit and everything is working wonderful!
Sandy Patton”
“Matt is excellent. True professional – knowledgeable, thorough, courteous.”
“Matt is terrific. Friendly, honest, efficient, and a true professional. We trust him implicitly to keep our heating and cooling system in tip top shape. So glad Howells was recomnendedbto us. We are so happy to recommend you to all our friends and to "friends" on social media.”
“I met Ricky for the first time recently for a maintenance check on my HVAC units. He showed up right on time and was friendly and professional. He made recommendations and answered my question satisfactorily.”
“Gabriel did my maintenance service today. He was prompt, professional, knowledgeable and very thorough I have relied on Howell’s for more than 30 years, thanks so much!”
“Matt Blanton did a fantastic job as always. Very thorough and capable. Appreciate his good work!”
“Mark is awesome! Friendly, polite, professional and thorough. Plus, my dog likes Mark so he must be a good person!”
“Mark is awesome! Friendly, polite, professional and thorough. Plus, my dog likes Mark so he must be a good person!”
“Gabe was our tech. Not on you list of techs. He seemed knowledgeable and gave us some good training tips about our HVAC system”
“Gabe was our tech. Not on you list of techs. He seemed knowledgeable and gave us some good training tips about our HVAC system”
“John Marshpund replaced my hot water heater today. He was punctual, professional and did a great job of working in a very tight space.
I have relied on Howell’s for more than 30 years and always depend on their good judgment and expertise!”
“Mr Kenny arrived within the time frame expected.He pwas polite and pleasant as well as professional. He was shown where the units were inside and outside of the j
h piome,andthe thermostat and went to work. He kept me informed of what he was doing and the functioning of each unit ,also recommended that a pnew filter be placed in air handler,which he put in as I happened to have one here and stated the old was looking rather gray, which was a sign that a new one was needed.He
checked the heat pump outside, confirmed it was running well,answered my questions about the setting inside on the thermostat. and replied that it should be set on what ever felt comforable to me.He was very informative.I appreciated his services.He also said I could make an appointment for next six months service with him or I could just call it in when appropriate,which I chose to do.
.”
“CL adjusted the speed on our motor. Was polite and let me know the issue. I've used Howells for a number of years. Wonderful service always.”
“Great job by Matt, very friendly, knowledgeable and courteous.”
“My serviceman, Matt, was very pleasant, checked out my problem, and took care of things quickly. He even covered his shoes when he entered my home, so he wouldn’t track in any dirt. Very pleased with Matt and his service.”
“Technician was timely, polite, and answered all my questions”
“Matt was great. Very personable, efficient, and capable. Best of all, no repairs needed!”
“Matt was polite and professional. He let me know about any repairs I needed and wrapped things up promptly.”
“Matt fixed an issue that was created with the installation of a new heat pump 2 weeks ago. He showed me pictures of the issue, explained what happened and tested to make sure it was working.”
“Mark and his apprentice did an outstanding job. They were efficient and respectful of us and our home.”
“I thought the service technicians were professional, conscientious, and thorough. My only reason for not giving a five star review was that they inadvertently left fingerprints around several of the vents on the ceiling that we had to clean off, and there was quite a lot of debris from the ducts on the floor that required vacuuming after they left. Neither issue was a big deal, but yes, they had addressed both while they were here. It would’ve been a more positive experience.”
“I have used Howell's for over 25 years and they do a great job for maintenance on my AC and gas heater. Great company.”
“We are always pleased with the service we receive from Howell’s. Mark arrived on time and finished our semi-annual maintenance in a timely manner. Mark was friendly and polite and informed us of his findings. Thank you!”
“Youssef was very professional and did a thorough review of both units inside and out. His recommendations were spot on. Very pleased with this technician.”
“Gabriel was the technician… he’s not listed in the choices . He was efficient, explained what he did and was very courteous. Thank you!”
“Mark was on time, courteous and professional! Very happy with Howells! Great staff all around!”
“Mark was on time, courteous and professional! Very happy with Howells! Great staff all around!”
“Mark was professional and listened to my comments and questions before he started and answered my concerns when he was done with the inspection.
I appreciated his help!!”
“Rodney did an outstanding job. Very efficient and pleasant. Answered all my questions. He did a great job.”
“Had a new heat pump installed and Phillip’s install team was amazing! They were prompt, communicative, explained every step, answered every question. I can’t say enough about their professionalism and respect. When my other unit goes out (shrug) I’ll absolutely call Howell’s and request Phillip’s team. 10/10. Would recommend to anyone and everyone.”
“They did a great job! The people were knowledgeable and polite! A great overall experience!”
“They did a great job! The people were knowledgeable and polite! A great overall experience!”
“They did a great job! The people were knowledgeable and polite! A great overall experience!”
“Mark and Josh(?) did a great job with maintenance. They checked out a problem that surfaced with a furnace and reported the options if something fails.
Mark was personable and showed an expertise in servicing our units. Thank you, Howells”
“Very professional and knowledgeable!!”
“Matt did a great job of keeping me informed through the process of resolving my HVAC odor problem. He was thorough and kind, and explained further steps we could take if needed. Thank you!”
“I can not say enough good things about our experience with Ryan today. He was so professional and thorough. He explained everything he was doing and all the issues he found. We were so impressed with his knowledge and his willingness to patiently explain everything to us. Thank you to Howells for continuing excellent service and to Ryan for going above and beyond.”
“Ricardo came out to inspect a house we were under contract for that had just been serviced by another company a week earlier. He found a cracked heat exchanger and an air conditioning unit that was Frankensteined together. He was polite, thorough, and frankly quite possibly saved our lives. If we had trusted the other company we may have not woken up one morning after we moved in due to carbon monoxide poisoning. Thanks Howell's and THANK YOU Ricardo!”
“Technician was polite and courteous. Introduced himself (I forgot) and explained what he was going to do. Completed checkup and told me what he did and that the unit was working well.”
“John Marshpund fixed the noisy fan motor on my heat pump. He came out on a cold blustery day and completed the work in a timely and professional manner. Thanks John!”
“Very knowledgeable. Took the time to explain what he was doing”
“Very knowledgeable. Took the time to explain what he was doing”
“Ricky is an excellent Howell's representative. He is an effective communicator, a very knowledgeable and skilled professional, and always brings a positive attitude. Thanks!”
“CL was great. Listened to my concerns, collaborated his suspicions with equipment inspections and explained the issue. He answered my questions so I fully understood.
Very personable!”
“Great technician, very friendly and explained everything he was installing. Professional.”
“Great technician, very friendly and explained everything he was installing. Professional.”
“Rodney delivers exemplary service in a calm and professional manner. He is very thorough and takes the time to explain any problems.”
“It is so nice to have help when it is needed! Matt and his apprentice were attentive to our concerns and did a thorough evaluation of our furnace. We feel confident with the plan that Matt suggested as we move forward. Thank you for your help!”
“It is so nice to have help when it is needed! Matt and his apprentice were attentive to our concerns and did a thorough evaluation of our furnace. We feel confident with the plan that Matt suggested as we move forward. Thank you for your help!”
“Howell’s is the best! We had a severe rain storm last night and lost power. This morning our downstairs heat pump was not working. After checking what I could, I called Howell’s for assistance. Within two (2) hours a service person, “CL” , was at our home. He discovered water had entered our crawl space and caused our condensation pump to burn out. CL had to crawl through a few inches of water to get to the pump and circulator unit to diagnose and correct the problem. He did a great job and fixed the problem but what was so impressive was his professional demeanor and approach. Also, the persons I spoke with over the phone at Howell’s were very pleasant and helpful. Thank you CL and Howell’s, you’re the best!”
“Very nice employee, checked everything, answered all my questions, made sure we were satisfied, we were 100% satisfied. He can come anytime.”
“Youssef was on time, very polite and considerate. Very professional. I highly recommend.”
“Youssef was a very good technician. I would recommend him.”
“He was very knowledgeable and was thorough.”
“I have used Howell’s for about 30 years. They are wonderful from the technicians to the office staff. I always request Mark as my technician and he is professional, knowledgeable, courteous, and thorough. Sarah in the office is wonderful to work with and always responsive and courteous.”
“Your tech service people are the best! Today was our semi-annual checkup. Rodney checked both our units thoroughly. What a fine young man! It's a good feeling knowing our heat pumps are in good working order and we have nothing to worry about.
Howell's Heating & Air are the best!”
“Gabe was very professional as well as pleasant. He explained everything and answered my questions. He should be listed as a choice for technician!!”
“Myles and his crew went above and beyond my expectations. Their quality and craftsmanship were excellent in every manner. Their professionalism and communication is a rare find these days they handled their business and installed like a true professional. I am beyond happy with their experience and the overall job they did. Job well done, 100 percent.”
“Gabe was my tech. Very pleasant and professional. Explained everything he did, would highly recommend.”
“Youssef was very thorough with checking our system, our furnace, and cleaning, where needed to be. He gave recommendations, and ensured the system worked well. I appreciate the time he took, the suggestions given, and did not feel I was trying to be sold on something, which is always my worst experience sometimes. Thank you Youssef!”
“We have been customers for years and keep a maintenance plan with Howell's. They are always on time and pleasant. They take the time to check everything. Our sons now use them for their service.”
“Mark was on time, professional, and efficient. He, like all of the professionals at Howell's that I have met, is committed to excellence.”
“CL was excellent. He spent time explaining what he was doing, and walked me through the whole process of setting up my thermostat. I appreciate his consideration with putting on booties before coming into the house and even polishing the thermostat before he left. I really liked informational text you sent prior to the visit, giving me a heads up on the technician coming. I have just started using Howell’s recently and I’m very pleased with the service and professionalism they give.”
“The technician did a very detailed job for the unit, he did maintenance and also changed out a circuit breaker so it can run more efficiently.”
“I was not able to be there due to family emergency, so my sister and her husband came over while Youssef serviced the units. They said he did a very thorough job. Took his time to make sure everything was ok.”
“Great job as always by Matthew! Thanks..”
“Youssef is an outstanding professional technician, showed, explained and fixed an issue in crawl space.”
“Howells Heating & Air has been serving us for years. Rodney came over on our most recent visit for maintenance and checkup. He explained what he was doing and what he needed to get access to. He was kind and courteous. Before leaving, he explained all that he saw and condition that it was in. He represented the company well. Howell’s seems to have good people from our experiences with them.”
“Gabe was a great representation for your company. He was prompt, thorough and very friendly. I highly recommend him and your company for the services you offer.”
“Ryan was very professional and courteous. Had to lug a 10-foot ladder up 3 flights and never complained.”
“Youssef was very nice and took all the time he needed to make sure the unit was in good order. He checked the air filter, as the red light had been blinking, but reported that it is in good condition. However, before he left, he talked with the office and placed an order for a replacement filter for the next checkup. Very pleased with him and his service.”
“CL did a great job. Was courteous and task oriented b”
“Rafe did an excellent job of isolating and solving my issue. He was on-time, friendly and knowledgeable and got right to work when he arrived. Many thanks to Rafe and Howell’s Heating and Air for the excellent work!”
“Mark was very polite & knowledgeable. Performed this job efficiently & answered every question. Highly recommend this technician !”
“My HVAC was recently replaced by Howell (they installed original unit) and even though the install went very smoothly without a hitch there was problem with the comfort level. Today, Phillip, came out and made it all better. I have been a very happy customer of Howells since 2005 and think both the office staff and techs are the BEST!”
“New heat pump unit performance check. Matt gave me a report that the unit's performance was running good and everything checked out
good.”
“John was professional, knowledgeable and efficient. He listened to the problem and provided a solution.”
“Gabe did a great job and was pleasant and personable.”
“Ryan could not have been more helpful, going above and beyond the minimum maintenance routine. He reminded me about replacing my air filter and showed me how to check how “clogged” it was. He installed a new filter for me.
When Ryan removed the leaves underneath the compressor outside, he gave me maintenance suggestions about fallen leaves. Ryan reattached wires on the side of my inside unit, too. He welcomed questions with clearly stated explanations.
I hope Ryan will come again for my Spring maintenance check.”
“Rafe showed up in time & was very polite. He listened to our questions & showed us how to do things. It was a great experience!”
“Youssef did a good job, told what he was doing when he was doing it. Very Friendly”
“Matt was a professional as well as a pleasant person. Explained the tests/observations well.”
“Youssef was extremely professional and punctual. He took the time to explain what was being done and was extremely courteous.”
“Ryan was punctual, kind, courteous and knowledgeable. In asking questions about what I can do to make sure, I am doing my part in maintaining the equipment, he was clear and spoke in a manner that I could understand. I have hearing problems and most people get annoyed with my questions but he was patient and answered all of my questions calm. He’s a keeper and thanks for sending him. “
“He did a very good job and was very pleasant.”
“Youssef was here this morning and so far the problem remains solved. He was very knowledgeable and professional.”
“Mark was friendly and extremely knowledgeable. He listened to my questions and answered them thoroughly. He was great as are most of the guys at Howell’s.”
“Rodney is fantastic. Loved having him here. You can send Rodney to us anytime.”
“Matt came and fixed my heating issue in fifteen minutes (it was a loose wire) he is amazing!!! Josh was with him and he was in training, but very nice!!! Thanks, Matt and I appreciate you!!! Merry Christmas❤️❤️ “
“Wonderful installation by Josh and Wayne. Everything was explained, they were courteous and professional.”
“This is the first time I’ve had Matt to my house. He was prompt, professional and I appreciate all he did to get me back up and running. Thank you.”
“Very professional, and knowledgeable! Great job!”
“Knowledgeable, friendly, fixed the problem quickly.”
“Matt is a real professional every time and very friendly. We enjoy having Matt service our system.”
“I had an old system removed and a new complete system installed. Myles & Victor did a very professional job. I couldn’t have asked for anything more. Quick and very knowledgeable.”
“Outstanding service and expertise. All Howell’s associates are skilled, knowledgeable and a pleasure to work with!”
“Was pleasant and neat.
Answered all my questions.”
“Rodney completed my system check up in the most professional & knowledgeable manner. A very awesome experience by Rodney & Howell’s Heating & Air!”
“Gave was very courteous, friendly and professional, as well as on-time.”
“Matt did a wonderful job, very efficient & knowledgeable. Can only say good things.”
“Matt Banton was very helpful explaining how our new heat pump works. He is always friendly and professional. Thanks Matt!”
“Thank you for your exceptional service and professionalism.”
“Another great experience with Howells all attributed to CL Kenney, Senior Service Tech. I found CL’s diligence to his job and respect for his customer most comforting. Plus, he is cost conscious which is greatly appreciated. And a good source of information regarding problem and options to repair. Again, thank you Howell’s and CL Kenney for a job well done.”
“I always request CL. He is prompt, friendly and courteous. He goes about his work in a professional and timely manner.”
“My upstairs unit was not putting out heat or cool. I called Howells and spoke with Stacey who scheduled someone to come out that day. I was lucky to get CL Kenney – he was great. He found the problem, gave me options on repairs, gave me good info regarding things to consider in making my decision, and charged a really fair price for the call. CL will be coming back to install a part that had ordered. The whole experience was satisfying. Thanks Howell’s!”
“Serviced both gas furnace and generator. Polite and answered questions. Seem to do a thorough job!”
“Another outstanding service visit by C L Kenny! He can always be expected to go above & beyond and is truly an asset to Howell’s. I am so fortunate to have him service my HVAC system & very much appreciate his advice.”
“John is informative, knowledgeable and friendly. Always have a good experience with his service.”
“Matt (and all techs) always do a great job. Very timely and informative.”
“Mark is a terrific technician, he’s punctual, friendly, knowledgeable, answers all my questions, professional, patience very kind.
Thank you Mark”
“Ryan was on time, polite, and knowledgeable. Never had a bad experience with Howell’s.”
“Pleasure meeting Matt. He did a great job. Thank you.”
“Rodney J was very professional. He was on time and he serviced our “heating/cooling system” w/expertise care.”
We forward to “seeing him in the spring!””
“Mark, and his partner Gabe, were great. Spent some time checking the system and got it running again—possible recycling problem with the new season. Thanx.”
“Howell’s did an outstanding job installing our new heat pump. Josh, Wayne and Phillip were courteous and very knowledgeable. I highly recommend Howells’s for any kind of HVAC service!”
“Rodney was friendly and knowledgeable. Did the job in a very professional manner. Thank you for your service.”
“Youssef Makramalla did a great job, answered my questions and was thorough. Thank you for being so efficient.”
“Carrington was awesome he helped me to fix the fuse on my HVAC. Thoroughly checked the systems!! Highly professional!!”
“Just had my semi-annual maintenance done today in my gas furnace. Howell’s installed it 25 years ago and it still is in great condition. We rarely if ever have a problem with it and I am sure that is because of the regular maintenance. I have used Howell’s for 40 years and wouldn’t consider a change!”
“Replaced a 20-year-old AC system. Howell’s provided the best estimate among multiple vendors.
Josh and Wayne were timely, courteous, efficient, and clean providing the new installation.”
“Rafe was professorial explained to me what he was going to do and then explained to me what he had done and fixed the problems I had. Kept everything very clean. Nice guy!
I live in Caroline County but y’all don’t have that listed on the county list for reviews.”
“Howell’s is awesome. Knowledgeable and trustworthy and the team works hard to figure out what is going on and fix it. Confidently. When you call them, someone knowledgeable helps you get the right technician out. They call you back and check up on you. Checkout for services is quick and easy and they take credit cards on the spot. The business is run well, estimates are quick and the maintenance plan is perfect and everyone should sign up. Combine that with the great people at Howell’s it’s a winning team.”
“Have nothing but great things to say about Rafe. Knowledgeable and courteous! Thank you!”
“CL is always awesome! Howell’s is a well run great company with great well trained techs like CL.”
“Youssef arrived timely and service all 3 of my units. He explained what he found, what concerned him and worked diligently to get my units back in to tip top shape. Howells technicians are always polite and hard working.”
“Mark and Victor did a great job getting system sorted out after having a drainage issue after a maintenance job done the week before. They worked well as a team and did a great job explaining what they found and how they were going to fix it.”
“Knowledgeable and courteous! Thank you!”
“Have always had a good experience with Howell’s and today was no exception as they performed routine maintenance on my heat pump. The technician, CL, was very knowledgeable and helpful with information. They also cleaned up very well.”
“Howell’s service technicians are always responsive, friendly and helpful. They explain what they’re doing and what needs to be done in terms of maintaining my heat pump. I would recommend Howell’s Heating & Air.”
“I have been using Howell’s since I moved to Richmond 8 years ago. Never disappointed’”
“Matt is the most professional excellent service tech ever. Cheerful, efficient, drpendable, you name it. All first rate. So glad we switched to Howells. We love you guys.”
“Matthew Branton is very friendly and knowledgeable. He answered our questions in details.”
“What a lovely experience! Josiah Sexton did a great job with the maintenance of my heating and cooling systems. He was nice, patient, resourceful, and very knowledgeable. I felt like I have been treated honestly and competently. If possible, please assign him to my account for all future visits.”
“Matt was thorough in his review and assessment and confirmed our concern that the blower motor was bad …again. So we discussed options and Howells is getting quotes so we can make an informed decision.”
“Very satisfied with adjustment to new heat pump.”
“Matt Banton was here to fine-tune our new heat pump.”
“Ryan did a great job. Very satisfied with him and his work.”
“I always feel comfortable when Rodney Jones comes to my home to perform maintenance. He is a personable and professional young man. An outstanding employee representing your company.”
“John and Ricardo provided annual maintenance service for my 20 KW standby generator.
They completed the service in a friendly and professional manner and updated me on their departure.
Would recommend to others.”
“John went above and beyond to get my system up and running again!”
“CL did a great job. He was very professional, knowledgeable and friendly. Thank you!”
“Rodney has delivered maintenance service on my heating/ac unit for many years. Very professional and friendly. Answers all questions and arrives within timeframe window.”
“Rafe was a terrific technician. He explained things thoroughly and was thorough in his analysis and repairs. Thank you.”
“Rodney is very professional and always pleasant when he performs our heat pump inspections. Respected our property. Informed us what he was checking and when he was finished, updated us on the status of our system, and if any service was needed. Thanks for great service.”
“John and Gabriel did a great job relocating a dryer vent for us that was never vented outside. Clean and quick install. Cleaned up all the lint as well under the house. Would highly recommend.”
“Technician did a great job. Very helpful and friendly”
“Youssef was excellent. He was thoughtful, conscientious, and thorough. He reviewed my choices with me and helped me make the best decisions for systems. Great work Youssef!”
“Victor was very friendly and polite. He completed our six month maintenance and explained what he had done. We have used Howell’s for many years now and are very pleased with the service they provide.”
“Ryan did an excellent job. He explained everything and let me know what all he had done.”
“We were very pleased with our service with Howell’s. Our technician was Ryan. He went above and beyond with repairing our HVAC system.”
“Howell’s team did an excellent job doing routine maintenance on my heat pump and installing a smart thermostat. Technician took his time and was thorough. He even replaced some wiring that was defective. First time doing maintenance on my 9 yr old heat pump. Works even better now.”
“Thank You So Much to Howell’s Heating & Air for repairing our HVAC system after our AC broke down during the very hot heat of this summer! From the first call to the completion of the repair, they treated me with great professionalism and kindness and provided the best customer service that I have ever experienced with a service repair company.
I personally want to thank Mark Vella, our highly experienced service technician, who went above and beyond during the whole repair process. From diagnosing the problem to replacing the defective DC power supply board in our air handler, I was beyond impressed with his HVAC expertise, professionalism, and kindness. He provided excellent and efficient service and was very courteous and helpful during his visits. He also made sure to thoroughly explain the problem and the repair so that I understood the process from start to finish. After the installation of the new DC power supply board, he made sure that our HVAC system was up and running again smoothly and completed checks while monitoring the system operation. He even cleared a clog in the air handler drain line and re-secured some of the supply lines of the outdoor heat pump fan unit during his system checks. Thank You So Much again for everything, Mark!
If you are looking for a reputable, honest, and reliable HVAC company, I highly recommend Howell’s Heating & Air and give them over a 5-star rating! I found them online based on their highest number of positive, 5-star Google reviews for HVAC repair in the Richmond area. I am so grateful and satisfied with my overall experience with Howell’s that I cannot speak their praises enough. I will be sure to recommend them to all my family and friends and to anyone in need of HVAC services. Thank You So Much again for everything, Howell’s!”
“I have been a comfort customer for years and would recommend Howell’s to you for your HVAC needs. The people at Howells are professional, capable and helpful.”
“Awesome service as always. Always professional, friendly and if there is an issue always explain so I can understand the problem. I have been with Howell’s for 50 years and will never change. Thanks for the excellent service from all of the technicians”
“Mark Vella was very sweet and personable. He was very thorough in the maintenance on Heat Pump and generator. Have used Howell’s for years and always satisfied .”
“Matt B did a great job. He was quick and efficient. He kept us well informed about necessary repairs and parts availability. Howell’s is always great.”
“Victor did a thorough and professional job of preventive maintenance on our two heat pumps.”
“Matt was wonderful and always explains the issues throughly. Very happy with Howells and been a customer for 10+ years.”
“Matthew was professional, knowledgeable, efficient, courteous. Excellent. So glad we found him.”
“Very professional, very thorough and courteous”
“As always, a wonderful experience with Howell’s. Your technicians are kind, knowledgeable and professional and they do an excellent job. I appreciate you all.”
“Matt came out to our house as a follow-up to a call we had earlier in the day. He diagnosed the problem promptly, took care of the issue and made sure everything was functioning properly. Very knowledge and courteous.”
“Matt Banton did a great job getting my a/c system cooling like it should. He checked everything out thoroughly and fixed the issues. Now my system is working properly. Thanks Matt!”
“Matt came out and identified and fixed a problem by noticing something that nobody else had identified. Along with the good work the previous guy did with the drain, my unit now works perfectly. Kudos to Matt.”
“Very, very impressive maintenance service tech. Polite, on time, and knew his stuff!”
“Josiah did a great job and was very friendly and professional. Please send him again next time.”
“Josiah was very thorough, he explained everything very well and any issues he brought to my attention. 5 stars all the way.”
“Rodney was courteous, knowledgeable, and professional. A great asset to your company.”
“Prompt response and excellent customer service. Matt was friendly and very professional. Never a good thing to have your AC out in August! Matt explained the situation thoroughly we will hopefully be back up and running soon!”
“Josiah did a great job! He was very thorough and communicated well throughout the maintenance process. I would definitely use Josiah again.”
“Arrived early and completed his work in a timely manner.”
“Ryan was Great! He was ontime, professional, pleasant and courteous! He was proficient in answering my questions and in making recommendations! He is a great addition to your team!”
“Brandon was excellent – knowledgeable and polite”
“Called in a service request last night when the temp in our home was 87 degrees F. Mr. Banton showed up at my home this am on time while temps outside were in the 90s. Can-do positive attitude and a true professional who was a genius in his troubleshooting skill. Diagnosis took about 15 minutes. Problem resolved. Your company has earned my trust and my business.”
“I didn’t know where the switch was on my thermostat to change the fan from on to auto. Brandon turned the fan to auto and was out the door in two minutes. He could have laughed out loud at my ignorance but instead he was very kind.”
“Mark was very informative about everything that was going on with AC Unit. There was no pressure in buying something I didn’t need. Would recommend him to anyone who needs services.”
“Migdael was very professional and gave a full report. He gave extra attention to detail!
As always I feel in good hands with your company”
“Rodney Jones Jr. Came to out to do our six month maintenance. Excellent service!!! Once he finished up, he explained all he had done.”
“Josiah was great, very friendly, courteous and knowledgable. I would gladly request him for service on our heat pump unit again.”
“Regular maintenance for this service. Provided me a 2 hr window, arrived within the 1st 30 minutes of stated time. Performed the service correctly and professionally. Have used Howell’s for over 25 years.”
“The technician Matt showed up early and was prepared to work. He replaced the component quickly and efficiently. Matt verified the system was operating correctly and kept me informed during the entire process. Great job.”
“The Howell’s team provided same day service repair for our AC system. The Howell service technician, C.L. Kenney, was very knowledgeable and professional. After performing a thorough analysis, he properly addressed and corrected our AC performance issue. Excellent customer experience.”
“I have had Matt come out for preventative maintenance and repairs before and he is a pleasure to interact with. He arrived early on a Saturday for this repair and had things running promptly.”
“Installation was a long and arduous hot process in July – he was super polite and friendly and had booties and covers for my carpet.
Thank you for following up when I didn’t understand some of the features of the new system.
What nice – he took pride in his work and knowledge of American standard systems – happy with my cool air l.”
“Rodney was timely and super nice. Repair was quick and he explained our options.”
“Brandon was very professional. He took care of my problem and made sure I was satisfied. He also gave me an immediate estimate on a new heat pump.”
“Very pleased. Victor was very pleasant and knowledgeable.”
“Rodney correctly diagnosed an ongoing problem. He was prompt and professional and a pleasure to know.”
“Brandon did a wonderful job explaining to my mom what needed to happen during the various stages. We thought it would be a quick repair instead of a new compressor. He was polite and professional.
Howell’s keeps us up to date on timelines. It was a refreshing dealing with a customer-oriented and professional company!”
“Brandon explained what was going on with my system and repaired the issue. He was informative, professional and friendly. With high confidence, I’ve requested Brandon to take care of my bi-annual maintenance in the Autumn.”
“Technician was very thorough and explained everything he did. He was right on time arriving.”
“Great experience. Technician was extremely professional and knowledgeable. Highly recommend!!”
“Very happy with the service. Very professional”
“Victor was very polite and thorough. He informed me of everything he checked and also found an issue that a senior technician will have to check.”
“Mark was our service technician. I always request Mark. He is professional, courteous, knowledgeable, and friendly. He does a great job with the PM’s. Sarah in the service department is great to work with. She is courteous, professional, and knowledgeable. I have used Howell’s for about 25 years and appreciate their employees and the job they do to keep my HVAC systems running smoothly with no issues.”
“Matt Bennett did a great job. He called to see if it was okay to arrive early instead of just showing up. He was knowledgeable and helpful the entire time he inspected my system. I scheduled the appointment the night before and someone was out to assist me. He mentioned the Comfort Club that Howell offers and is something that I will be taking advantage of for upkeep. I would highly recommend Matt and Howells to anyone in my area.”
“Technician was extremely knowledgeable and professional!!”
“As always, Matt was professional and thorough.”
“On time, professional, polite. Thank you Matthew Banton for going above and beyond to get us cool!”
“C.L. was great. Found the problem with a newly installed system within 15 minutes and corrected it quickly. Very professional and knowledgeable.”
“CL Kenny did a great job! He was professional, on time, and GREAT communication skills! Did everything I asked of him and more.”
“My technician Migdael Aliza was very nice and helpful! He was prompt and on time and did a great job! Thank you so much for keeping our system in the best running condition!”
“Rodney checked both upstairs and downstairs systems plus the 3 mini-splits. He advised me of the repairs needed to bring my system back to up to speed. Rodney is very knowledgeable, polite and kept me informed throughout the morning.”
“As usual, my favorite technician CL, I was able to discover what was wrong and fix it. He never fails.”
“Mark came out after hours and fixed my ac issue. He was very knowledgeable and helpful! Highly recommended!”
“Excellent service, great technician”
“Technician was very helpful and had me running in short order”
“Mat was very professional and friendly. He has been maintaining my heat pumps for years and I trust him completely. He’s always cheerful and answers any questions”
“Joshia was an excellent technician! Very polite and helpfully knowledgeable.”
“Rodney was very professional and ready to answer any questions.”
“This was the first time meeting Matt Bennett as this was an emergency service. He was very thorough and explained some options for us to consider for our problem. He was polite and professional and it was a pleasure to meet him.”
“As always, great timely service. Rodney was wonderful.”
“The technician called me and reviewed the potential problem he observed and explained my options. I appreciated his frankness and reasons for performing the repair which would save me money and inconvenience later.”
“Repair technician was polite and courteous. He also provided excellent service and advised me on the kind of filter I need for the unit. Will definitely call on Howells again!”
“Unfortunately, Ryan’s name was not on the list of techs. He was great. Very professional, courteous, and told me everything he was going to do and was doing. Arrved on time. We have used Howell’s for over 20 years and they have replaced two units . Always pleased and recommend to everyone who asks who we use.”
“Mark was my technician. We have had him before. I am crazy about him. Mark is meticulously thorough. I know when he leaves that everything is running at its best. He also communicates what he is doing and the status of everything when he leaves-the good and the bad. I have used Howell’s for 40 years and would not consider using another company”
“Mt.Jones has come out on several service calls to my home. He is always polite and professional as well as knowledgeable. He gets the job done in a timely manner and keeps me informed and updated as to how my system is working. He is appreciated! Also showed me how to correctly work thermostat controls.”
“As always, Matt Banton did an excellent job servicing my HVAC system. He is very skilled at what he does.”
“As usual the tech was very professional and kind. I am happy to say in 30 years of service working with Howell’s I have not yet had a problem or complaint. By the way the technician on site and I hope he doesn’t mind me putting his name out there was Matt Banton. A true professional!”
“Matt Banton was the service technician that completed repairs to our HVAC unit. He was extremely professional and committed to completing the repairs. His ability to troubleshoot and eventually come to resolution was excellent. Matt ensured we understood every issue every step of the way and we felt he had our best interest in mind. Thanks to Matt and the entire Howell’s team for repairing our heat pump just in time for the summer heat!”
“My guy today was Ryan. He was in all ways professional and efficient. He diagnosed an issue and replaced the part. Very comfortable visit all around. Ryan has a pleasing affable personality, easy to talk to… Also, my dog Kevin thinks he’s cool too! “
“I can always count on CL to provide the BEST service & he has great tips to help with maintaining my systems. Another good job! Thanks so much!”
“Everything went well. Tech explained problem found and cost to repair.”
“Mark was great – professional, polite, efficient and helpful with my questions.”
“John and team provided great service, on tine, good communication, etc. John figured out the issue with my Trane unit and got us up and running. Nice work”
“Ryan was excellent. He found a clogged line. We never had that before. He explained it to my husband outside and then again to me inside. That is why we have a service contract with Howell’s. My father in law had it be us. Thanks for all you”
“Matthew did a great job. He went above and beyond to fix our problem.”
“CL is the best – diagnostician and service
Support!”
“Matt is a very good spirit and a great employee. He is very knowledgeable and had valuable information. Thank you.”
“It was a very good experience. Spencer, & I’m assuming his apprentice, were very professional & made several attempts to reproduce the noise I heard but couldn’t. He told me to listen for it, record it if I hear it again, take a pic of thermostat then call you back. I’ll call next week either way.”
“Neal was friendly and quickly diagnosed the issue – would recommend him and Howell’s to others for service”
“Came out the same day, very polite, and explained what was going on. Even came back the same day to finish after leaving to get filters”
“John is fantastic and always professional on time and knowledgeable”
“Matt took his time checking out our units and even cleaned our filter. He answered all my questions concerning other products. We are very satisfied with the attention he gave to our system.”
“Very happy to meet Matt Bennett for the first time. Very pleasant, very thorough and efficient.
Look forward to having him as my service rep and to working with him in the future.”
“John has taken care of our HVAC units for many years. Wonderful person and has performed wonderfully for us.”
“C.L. Kenney came to provide routine service on both our furnace/AC and full house generator. What a professional he was! Arrived on time and tackled the tasks efficiently. He showed expertise in doing the job! We feel in good hands with his ability, and as always with Howell’s!”
“I have always felt confident in the solutions to findings during maintenance checkups prepared by Rodney Jones. Extremely pleased with this young man.”
“Quick,reliable service. Always a pleasure to deal with knowledgeable technician! Spenser is great.”
“We have used Howell’s for our HVAC and got water since 1991. Totally trustworthy and honest technicians. Both installation and maintenance are done at a fair price, on time by professional people.”
“Rodney Jones is our service technician. We can’t say enough about him …. He’s the best. Very professional, thorough, and always looking out for us. We are grateful to have him providing our service!”
“Matt came out yesterday & shared with us that we needed a new motor, or the entire unit replaced. A radiator was dropped off for us,, & Howells called & scheduled an appt. for this afternoon.
Matt was on time, pleasant, informative, & competent. He had heat restored within an hour. Thank you!”
“Great service visit by Matt. Full inspection with no issues.”
“Matt has always given me great professional service. He consistently is right on time with a good attitude. of course I always ask for him.”
“Rodney arrived on time. He explained what the six-month maintenance check includes. When completed Rodney explained what he did and updated us on the status of our system. Cleaned everything up when finished and is always pleasant during the visit. Scheduled next six-month checkup. Thanks”
“Mark was timely, thorough and a really nice guy!”
“Rodney has serviced my HVAC unit (Howells installed) more than once and has done an exemplary job. He has answered technical questions as well as proprietary Howells questions to my satisfaction. Howell’s is great!”
“Ryan Pratt did a good job. Kept me informed”
“C.L. was very thorough and professional and respectful. It was a pleasure meeting him and appreciate his advice.”
“The people at Howell’s are kind, thoughtful, and are masterful at their work. Since I’ve been with Howell’s, I have confidence that my system will be well maintained and the technicians are extremely competent and always leave my system in great order. I appreciate how they explain things to me when necessary. I have peace of mind with the work they do.”
“Noticed a burning smell from the vents. C.J. arrived quickly on a Saturday afternoon and did a safety check. Very professional service.”
“Matt arrived on time and completed our maintenance service. He is always very polite and friendly. We appreciate the service.”
“Howells was able to provide same day service to replace my outside fan unit. They arrived timely, actually had a replacement motor on their service truck, diagnosed and fixed it within 1.5 hrs. Always have had good reliable service from Howells.”
“John was on time for the appointment and was very knowledgeable about my system. He thoroughly checked out the equipment and cleaned the drain.
He was happy to answer any questions I had which made me comfortable with his expertise. I felt confident that my unit is now in top operating condition .
John is an excellent representative for Howell’s!”
“Josiah Sexton was very personable and professional. I hope he can return when we need service.”
“Ryan was professional, polite and friendly.
He seemed extremely knowledgeable about the unit and his work.”
“Joe Sexton did a fine job. He was on time, very courteous and presented well. He explained everything he was doing and was very knowledgeable/ Please schedule Joe for my next service call. P.S. I have been using Howell’s for 36 years and have always been treated fairly and with respect.”
“C. L. was great as usual. He fixed our problem and is so good at explaining everything we need to know. Made suggestions on what temperature to keep our heat on to not tax our units efficiency. Always friendly and professional! Thanks C. L.”
“Matt Banton came out today. I had called for the 6 mos maintenance then realized my heat pump was acting up. . he got us up and running in under 2 hrs.. very nice and knowledgeable.
And thank you Howell’s for having someone come out today !! You are the best!!”
“Mark did an outstanding job. Was courteous and answered all my questions.”
“Hill Downstairs heat went out the night before Christmas Eve. Called Howells around 8:00 PM and left message. On return call, I was told that they had been flooded with calls due to the wind and cold weather, which was at totally understandable, but could be at my house around noon the next day. C.L. called around 9:00 AM on Christmas Eve and said he would be at my house in 20 minutes. He diagnosed the problem, fixed it, explained the issue and was gone in about an hour. Considering the weather, number of houses without heat and Christmas upon us, Howells exceeded expectations.”
“Howells was so responsive when I called to get my elderly father’s heat pump fixed. They took care of everything in 1 day so my gather had heat. Temps were 30 degrees so it was imperative that the heat pump get fixed quickly. Matt (service tech) was very thorough
And patient and thoughtful. Thank you!”
“Ryan was great! He found an issue in the crawl space and explained everything thoroughly. He immediately called for back-up as a second opinion and once again, kept me informed on everything. Spenser came and like Ryan, was courteous and very thorough. Great service as always!”
“Excellent service and great team!
Checked all units and got working with highest efficiency.”
“The Technician Kenny was on time, assessed the problem and gave a clear explanation and service options to fix my heating issue!”
“The technician was on time, very professional and pleasant. He seemed very knowledgeable and answered our questions thoroughly. We were also pleased that the office called to see if the technician could come earlier than planned. We will be using Howell’s again.”
“The technician was on time, very professional and pleasant. He seemed very knowledgeable and answered our questions thoroughly. We were also pleased that the office called to see if the technician could come earlier than planned. We will be using Howell’s again.”
“Mark came to my 55 and Above home last Monday and was prompt as usual. He is always so nice and offers to help me in any way he can while he’s here. When he was in the attic, servicing my gas furnace, I asked him to bring down a fall wreath when he finished. He also took a couple wreaths up the disappearing stairs. I haven’t used the disappearing stairs since my knee replacements. I feel confident with Mark servicing both my river home and my home in Varina. Sara Huber in service is outstanding.”
“Howell’s has taken care of our equipment since the initial installation 15 years ago. They keep it in great condition and the service is very good … friendly, capable, on time.”
“The tech was polite, neat and found the problem and had it fixed quickly. Please send him back in the future.”
“John & apprentice Ryan were great!
First arrived right at appointed time maybe couple of minutes early and were ready to go with booties over their outdoor shoes to not track inside anytime they came in and out. I really appreciated that without having to ask! Made sure my system was running correctly and answered couple of questions to how heat pumps work to set properly & more efficiently with two levels & two units. John we t the extra mile and took a piece of insulation to a draft of 50* coming in from an old fireplace that is not in use that was drawing in cold air to make heat work harder than necessary. Their advice for sealing drafts in several areas will be further addressed. Thank you both John & Ryan!”
“Bradley arrived right on time and handled all the different systems in our house thoroughly and efficiently. Our heat pump needed a new part which he had and installed on the spot. We had always had Tony in the past, and were sad he had retired, but Bradley was great and now we hope we will always get him.”
“Howells is the best! We’ve used them for semi-annual maintenance for 8 years. Very professional and reasonably priced. In particular we are extremely pleased with Spencer’s service.”
“My tech Brad did a great job. Only complaint is that my city, Bumpass is not listed in the drop down, nor my county. I already provided a raving review for Tony on google. Thanks for your support !”
“Rodney’s always dependable, and I appreciate his promptness coming out on a Sunday for my failing water heater.”
“Spenser seemed to know what he was doing and performed maintenance as expected to my furnace and heat pump. This is my first experience with Spenser so I cannot rate him higher than average on his first visit. He responded well to all of my questions and I would be pleased to have him on future projects”
“Rodney has serviced our unit multiple times. He is reliable, knowledgeable and explains issues as needed.”
“Mike did a through maintenance inspection and also cleaned the air exchanger.
Very personable and caring!!”
“Matt did a great job. Very thorough. He went above and beyond to make sure everything is working properly. Super nice and helpful.”
“Working with Bradley was a pleasure! He is very knowledgeable, highly skilled, and customer focused.”
“Matt Bennett and his asst Donavon were on time, courteous and efficient. They replaced a thermostat and finished my annual heat checkup. I am very comfortable with them and the work they did. Hope they’ll come back when my ac checkup is due – if they work on those too!”
“Excellent service. Very satisfied. Highly recommend this company”
“John did a great job of servicing the generator, including cleaning the exterior.”
“John has been servicing our systems for many years and has always done an excellent job. He is prompt and very professional. It is a pleasure to work with him.”
“I am very pleased with the service that was provided by Tony and the apprentice that came with him to my home. Tony was knowledgeable, pleasant and he answered all of my questions. The problem that I was experiencing with my Aquatherm System was resolved during the maintenance call.”
“Service technician Matt Banton has been servicing my HVAC system for a few years now. He is very knowledgeable and doesn’t mind me asking questions. He knows what he’s doing and if he feels confident that everything checks out according specs, then I know the job was done right. Thank you Matt!”
“Matt arrived as expected and got right to work. He repaired the issue and showed me photos of what he had found and how he fixed it. Matt made sure everything was working properly and that I didn’t have any questions before he left.
I would not hesitate to recommend Howell to my friends.”
“Rodney did a very thorough maintenance on my gas furnace. He even video taped it to show me what he checked and serviced. He was very polite and professional. He even called for my Spring service to be scheduled. I would highly recommend Howell’s for your HVAC needs.”
“Bradley was friendly, courteous and efficient.”
“Tony was very professional.
I understand he is retiring and will be missed by many of his customers.”
“Matt provided a superior experience just as he did previously.”
“Excellent service. Mark was thorough and gave us a a summary of work performed”
“Very knowledgeable and thorough. Friendly;?good natured! Explained what he was doing and why as he worked through his process. Hope I can request him specifically next time—if there is a next time!”
“Bradley was great! Fast, efficient and informative. Very polite too!”
“Matt and his assistant are so nice and thorough.”
“John has been my technician for over 12 years. Knows his equipment & customers, friendly, knowledgeable & does not hesitate to make any recommendations if needed. Howell’s is not one of those companies that encourages up selling on regular calls. Would not be without an annual maintenance contract – I consider it an investment in my home.”
“HAVE BEEN WITH THIS COMPANY FOR MANY YEARS. ALWAYS GOOD SERVICE.
MARK HAS SERVICED MY HEAT PUMP FOR SEVERAL YEARS & I HAVE NEEN VERY PLEASED WITH HIS SERVICE. AS, I AM MOVING TO ANOTHER PLACE IN THE CITY…….WILL MISS ALL THE HELP & CONSIDERATION THAT THIS COMPANY HAS SHOWN ME WITH RESPECT & DIGNITY.
THANKS SARA FOR ALL YOUR HELP TOO.”
“Rodney was polite and took his time handing the bi yearly maintenance of our heating/cooling system.”
“Repair appointment schedule promptly. Notification of rep was texted in advance. Reps were very personable and found the problem. They corrected the problem and had heat working quickly. Recommended replacement part and pricing if it does it again. Very satisfied on how quickly everything was resolved.”
“Jon (Matt) is always great – clean, polite, thorough.”
“Very reliable and showed up on time – courteous and helpful putting furniture back in front of furnace.
Just recently switched to Howells from a competitor after 18 years.”
“Carrington Kenney is a professional service technician. He provides excellent professional service and explains the work he has done. He has performed the semi-annual precision tune-up on the heat pump for a number of years and resolved several issues.”
“John did a great job. Always polite and friendly. Always does a great job servicing my unit. I’ve had him servicing my unit for a long time and feel confident of his work.”
“As always John with Howells is a treat to have for our maintenance. He takes his time and explains all he is doing. We just got a whole house generator and we are happy he will be our contact for that too. Thank you for the great customer service.”
“Rodney services our unit twice a year. Very friendly and professional. Always on time and completes inspection/ tuneup promptly. See you in March for the next scheduled tuneup.”
“Technician arrived on time and provided excellent repair leveling our heat pump as requested.”
“John is always punctual, courteous, friendly, and concerned about his customer.”
“I have used Howell’s Heating and Air since 1984 and I would NEVER consider using anyone else. They are so professional and have provided great advice and competitive prices whenever I have needed to install a new system. Their service is incredible! Every technician is polite and knowledgable. I cannot say enough good about Howells.”
“Matt arrived and promptly replaced the leaking gas pipe line through the foundation while VNG was replacing their equipment. Matt has serviced our HCAC equipment in past years is most efficient, prompt and friendly. He is a valuable asset to your company.”
“Brad did a great job and was personable.thanks for all you all do”
“It is always an awesome experience to have Rodney Jones come to my house for maintenance. Very professional and courteous.”
“I called today for repair service & Howell’s was here within an hour. Great company, great employees!!”
“Matt is always great. He is friendly, on time and always good at what he does!”
“Mark did a great job servicing our units.”
“Excellent service as always from Howell’s.”
“Your service rep was courteous and on time.He checked leak that I called about day before coming from inside unit which turned out to be condensation /clogged drain and also did a regular maintenance check which had been earlier scheduled for 9/8/22 .He kept me informed of everything he was doing and the results.He also informed me of options for unit service now in view of age /current performance level ,also as well as quotes on newer models,if interested.I appreciated his help and knowledge in this area and offered to send me a follow-up email with detailed information which included models available/fiancing ,etc.He was very efficient, positive attitude.”
“What a great guy! He was super helpful, explained everything he was doing and what he eventually found. I was completely satisfied with the service he provided. Give that man a raise!!”
“Fabulous experience. Call was received, appointment made for following day, received reminder text and a text when the rep was on his way. He was on time, listened to our issue due to just buying the home. He checked everything, cleaned items, checked system and used meters to see that everything was working properly. We set up a 6 month maintenance agreement to be certain our AC is well maintained from this time forward.”
“Jon Bennett came out to repair clogged pipe in AC unit – very professional! Follow-up service from last weeks visit!”
“Jason was polite, professional, and he answered all my questions. He did an excellent job representing your company.”
“Exceptional service from Matt and Donovan! Very professional!”
“Jason was a polite knowledgeable young man who seemed to know his stuff and did a great job.”
“While we were scheduled for 1pm the appointment was pushed to 2ish due to another repair that took a bit longer. Frankly, I am glad they took the time to do things right for their customers rather than rush through to the next appointment. Once he arrived at our house we were up and running again within 15 or 20 minutes. Very professional and courteous.”
“Great service – repair to be completed next week due to need to order part”
“Matt was very thorough but was unable to repair today as he indicated my unit needed a part to repair! He quoted me a price of $1,163.74 and I need to talk to my son first before ordering the part to repair! I will contact Howell’s if I want Matt to order part and complete repair! He said he would make a note to that effect in the records! Very pleased with Matt’s visit!”
“We were able to get service an hour ahead of what we scheduled. While it was not good news, Justin did a good job of pointing us in the right direction.”
“Great job diagnosing the issue and fixing correctly.”
“The technician was very helpful. He was able to answer all of the questions that I had. He was very knowledgeable and overall this was a great experience.”
“Knowledgeable professional who explained the entire process while on-site.”
“I am very pleased with the service received today. The non-urgent service request was initiated on Sunday (yesterday). The service associate scheduled a technician today. The technician, Bradley Cabe, arrived on time (as scheduled). Bradley was efficient, courteous and extremely knowledgeable. Thank you so much for a job well-done.”
“Very responsive and professional. Reasonably priced. Technician was awesome and answered all my questions. Got my house cooler on a very hot day.”
“Prompt, reliable, knowledgeable, unbiased.
Smoked on the project…”
“Aaron arrived at my home within 15 minutes of my initial call to Howell for an emergency service. He quickly identified the issue, had the replacement part on his truck, and was gone in about another 15 minutes. Thanks to Aaron my home will be cool in very short order. Thank you.”
“Prompt, reliable service. Very courteous technicians!”
“Came on time and had system thermostats replaced quickly.”
“Howells was great! I sent a message late in the afternoon and within 30 minutes received a response, I was even able to get a next day early morning appointment. My technician arrived on time and got started immediately, walking me through the entire process! He was very friendly and knowledgeable and quickly diagnosed and fixed the issue. Less than an hour later.. My AC was fixed:.. very impressed highly recommended!”
“Kenny jr did an exceptional job. He came in and did exactly what should be done during a diagnoses, and figured out the problem with my ac. He even went as far to do a little work deeper than just diagnosing to ensure we are not suffering as bad until a technician can come out and replace the compressor. He was extremely polite to my family. Very, very well done.”
“I had my A/C go out on me yesterday evening. I googled best HVAC companies in the area. Howell’s Heating & Air was at the top of the list. I called the number a nice receptionist was able to get me an appointment in less than 24hours. My technician Matthew arrived ahead of time. Matthew took his time and gave a honest diagnosis. Matthew was extremely professional and was able to resolve the issue in a matter of minutes. The company seems to be a honest company which provided great customer service. I would recommend this company to others in the same situation.”
“As usual Howell’s provided great service. The techs are always very polite and knowledgeable. Today was a busy day and they kept me informed about my appointment being delayed which was quite nice as most places do not do that. I have been using them for years and have never had a bad experience. Would highly recommend them to someone looking for a heating and ac company.”
“Jason was extremely helpful and pleasant to work with. He took the time to effectively explain what he did and brought to my attention a potential problem. After analyzing the issue he determined that it was not as big an issue as first thought. His explanation was thorough and easy to understand. Jason is a compliment to your organization- he appears to be an excellent technician with his primary goal satisfying your customers’ needs.”
“On time, very polite, knowledgeable, respectful”
“Sarah provided THE BEST customer service and helped me decide whether to purchase the IWave.
I called several companies, but chose Howells as soon as I met Sarah. She knows more than any of the other companies' sales people I encountered. She is not only knowledgeable but goes out of her way to provide answers and a fair price.
The IWave was installed by "CL" who was superb and knowledgeable. He was able to address all of the concerns and questions re: use of the IWave vs other products. I really appreciated his knowledge base and professionalism. He, too, provided The Best customer service! I Highly recommend Howells Heating and Air!”
“I have been a Howell’s customer for about 25 years. I have been very pleased with the service department, sales department, and service technicians. Sarah in the service department is wonderful, courteous, professional and always accommodates when service calls or preventive maintenance is requested. Mark is the service tech I always request. Mark is professional, courteous, knowledgeable, thorough and efficient.”
“Matt Banton always provides excellent service. Very knowledgeable and courteous. Thank you.”
“Mark V. is the best. He is very professional and trustworthy!”
“I found Spencer to be very professional and knowledgeable. He even took the time to clean my air conditioning unit. I look forward to working with him in the years to come. Kathleen Roe”
“Bradley did a good job and did not try to sell me things that I did not need.”
“Tony came with his Rookie to help try to get my new thermostat set so I could enter and lock the unit up. We could not do this with the passcode on the unit. It took awhile and we’re able to locate the true code to use for the unit. He was very friendly and laughed at my experience in life. It was a pleasure having him and his rookie learned something today.”
“Bradly Cabe was quick and professional in maintenance task for our AC systems”
“Tony was very good , he took his time not rushing anything but doing it correctly, afterwards he explained everything he did and how the system was doing”
“Explained everything and gave suggestions for future updates.”
“C.L did an excellent job. I was very impressed with his knowledge. He answered all my questions relating to my serious issue and even offered to explain related issues that I did not think to ask. He performed his job in great detail He even offered to fix the front storm door spring hinge that he noticed was broken, so it would shut properly. As a long term customer with Howells, I have never been disappointed in their service. Always an excellent experience.”
“CL was professional, quickly diagnosed the issue, fixed it and had our AC back working.”
“Explained why I should do certain things. Very nice. Please have him on all my properties. Thank you.”
“Excellent, professional and friendly service. A bit expensive but what isn’t these days. It was necessary. They came immediately and worked in the rain. They are lifesavers.”
“Bradley always does a great job. We have had no problems with the hvac since howells installed the system and Bradley does all the maintenance.”
“Jason texted me that he was on his way and he arrived on time and thoroughly checked my AC system. Good to have such a capable technician working on my unit.”
“In one of life’s little ironies, our AC quit sometime during the early hours of Sunday , May 22, 2022. My husband called to request service (HELP!) and he was assured someone would call by 8am Monday morning. A lovely young woman called and we were assured the tech would be by at 12pm. Matt Blanton arrived.”
We have used Howell’s for years. They have put a new heat pump in our old house and the house we are in now. We have always signed up for their maintenance twice a year. The individuals that have come have been very professional and knowledgeable. They go about doing their work, but will always take the time to answer any questions and will let us know if we need something and why. On a couple of occasions we have had to call on the weekends. Our calls have been answered quickly and if the problem can’t be solved over the phone, the tech will be right out. I recommend Howell’s whenever I have the chance.
In a nutshell, we are long time customers of Howell’s. The most recent experience says it all. Email to website at 11:30pm on the first frigid night-Help! Heat not working correctly! Return call from office at 7:15am. Technician at 8:30am. Toasty warm by 10:00am. Kind & professional employees. There is no room on our go-to list for anyone but Howell’s. And, yes, we have tried many others in Richmond.
Howell’s Heating and Air was a significant upgrade to our previous experience with an HVAC company. The previous company, very small and probably not licensed, left us in a life-threatening situation. They installed an incorrect system under our home and then never completed the venting. We had carbon monoxide venting under our home all winter instead of being vented outside the foundation. We were very fortunate that we didn’t end up with Carbon Monoxide Poisoning or worse.
When Howell’s and other HVAC companies came to evaluate our situation, Howell’s response stood out from the rest as they gave us multiple options on how to resolve the situation as well as providing a very competitive quote.
Howell’s completed their work in a timely and efficient manner. Henrico County inspected their work and was very complimentary of the craftmanship. The inspector commented that Howell’s very rarely has any issues with their work. Finally, when the new system needed a few tweaks after the first couple of months, Howell’s came out in very short order and addressed our concerns. All in all, a very positive experience working with Howells. I recommend Howell’s and Brice Winston to anyone that is looking for an honest, straight-forward HVAC partner.