Heat Pump Install in Richmond, VA 23173

We have used Howell’s for years. They have put a new heat pump in our old house and the house we are in now. We have always signed up for their maintenance twice a year. The individuals that have come have been very professional and knowledgeable. They go about doing their work, but will always take the time to answer any questions and will let us know if we need something and why. On a couple of occasions we have had to call on the weekends. Our calls have been answered quickly and if the problem can’t be solved over the phone, the tech will be right out. I recommend Howell’s whenever I have the chance.

Heating Repair in Glen Allen, VA 23058

In a nutshell, we are long time customers of Howell’s. The most recent experience says it all. Email to website at 11:30pm on the first frigid night-Help! Heat not working correctly! Return call from office at 7:15am. Technician at 8:30am. Toasty warm by 10:00am. Kind & professional employees. There is no room on our go-to list for anyone but Howell’s. And, yes, we have tried many others in Richmond.

HVAC System Repair in Richmond, VA 23173

Howell’s Heating and Air was a significant upgrade to our previous experience with an HVAC company. The previous company, very small and probably not licensed, left us in a life-threatening situation. They installed an incorrect system under our home and then never completed the venting. We had carbon monoxide venting under our home all winter instead of being vented outside the foundation. We were very fortunate that we didn’t end up with Carbon Monoxide Poisoning or worse.

When Howell’s and other HVAC companies came to evaluate our situation, Howell’s response stood out from the rest as they gave us multiple options on how to resolve the situation as well as providing a very competitive quote.

Howell’s completed their work in a timely and efficient manner. Henrico County inspected their work and was very complimentary of the craftmanship. The inspector commented that Howell’s very rarely has any issues with their work. Finally, when the new system needed a few tweaks after the first couple of months, Howell’s came out in very short order and addressed our concerns. All in all, a very positive experience working with Howells. I recommend Howell’s and Brice Winston to anyone that is looking for an honest, straight-forward HVAC partner.