Archives: Reviews
Air Conditioner Maintenance in Glen Allen County, VA 23059
“Excellent service, great technician”
Air Conditioner Repair in Chester, VA 23831
“Technician was very helpful and had me running in short order”
Heat Pump Maintenance in Hanover, VA 23047
“Mat was very professional and friendly. He has been maintaining my heat pumps for years and I trust him completely. He’s always cheerful and answers any questions”
Heat Pump Maintenance in Midlothian, VA 23113
“Joshia was an excellent technician! Very polite and helpfully knowledgeable.”
Air Conditioner Maintenance in Henrico County, VA 23233
“Rodney was very professional and ready to answer any questions.”
Gas Furnace Repair in Henrico County, VA 23229
“This was the first time meeting Matt Bennett as this was an emergency service. He was very thorough and explained some options for us to consider for our problem. He was polite and professional and it was a pleasure to meet him.”
Heat Pump Maintenance in Henrico County, VA 23229
“As always, great timely service. Rodney was wonderful.”
Heat Pump Repair in Henrico County, VA 23228
“The technician called me and reviewed the potential problem he observed and explained my options. I appreciated his frankness and reasons for performing the repair which would save me money and inconvenience later.”
Heat Pump Repair in Richmond, VA 23222
“Repair technician was polite and courteous. He also provided excellent service and advised me on the kind of filter I need for the unit. Will definitely call on Howells again!”
Seasonal Maintenance in Henrico County, VA 23228
“Unfortunately, Ryan’s name was not on the list of techs. He was great. Very professional, courteous, and told me everything he was going to do and was doing. Arrved on time. We have used Howell’s for over 20 years and they have replaced two units . Always pleased and recommend to everyone who asks who we use.”
Air Conditioner Maintenance in Richmond, VA 23221
“Mark was my technician. We have had him before. I am crazy about him. Mark is meticulously thorough. I know when he leaves that everything is running at its best. He also communicates what he is doing and the status of everything when he leaves-the good and the bad. I have used Howell’s for 40 years and would not consider using another company”
Thermostat Maintenance in Henrico County, VA 23228
“Mt.Jones has come out on several service calls to my home. He is always polite and professional as well as knowledgeable. He gets the job done in a timely manner and keeps me informed and updated as to how my system is working. He is appreciated! Also showed me how to correctly work thermostat controls.”
Air Conditioner Maintenance in Ashland, VA 23005
“I am happy with the service”
Air Conditioner Maintenance in Mechanicsville, VA 23116
“As always, Matt Banton did an excellent job servicing my HVAC system. He is very skilled at what he does.”
Heat Pump Maintenance in Richmond, VA 23225
“Efficient service & very pleasant”
Air Conditioner Repair in Hanover, VA 23116
“As usual the tech was very professional and kind. I am happy to say in 30 years of service working with Howell’s I have not yet had a problem or complaint. By the way the technician on site and I hope he doesn’t mind me putting his name out there was Matt Banton. A true professional!”
Heat Pump Repair in Ashland, VA 23192
“Matt Banton was the service technician that completed repairs to our HVAC unit. He was extremely professional and committed to completing the repairs. His ability to troubleshoot and eventually come to resolution was excellent. Matt ensured we understood every issue every step of the way and we felt he had our best interest in mind. Thanks to Matt and the entire Howell’s team for repairing our heat pump just in time for the summer heat!”
Air Conditioner Maintenance in Henrico County, VA 23294
“My guy today was Ryan. He was in all ways professional and efficient. He diagnosed an issue and replaced the part. Very comfortable visit all around. Ryan has a pleasing affable personality, easy to talk to… Also, my dog Kevin thinks he’s cool too!🐶”
Air Conditioner Maintenance in Henrico County, VA 23233
“I can always count on CL to provide the BEST service & he has great tips to help with maintaining my systems. Another good job! Thanks so much!”
Heat Pump Maintenance in Mechanicsville, VA 23111
“Everything went well. Tech explained problem found and cost to repair.”
Heat Pump Maintenance in Ashland, VA 23005
“Mark was great – professional, polite, efficient and helpful with my questions.”
Air Conditioner Repair in Henrico County, VA 23233
“Very professional”
Air Conditioner Repair in Mechanicsville, VA 23116
“John and team provided great service, on tine, good communication, etc. John figured out the issue with my Trane unit and got us up and running. Nice work”
Air Conditioner Maintenance in Hanover, VA 23005
“Ryan was excellent. He found a clogged line. We never had that before. He explained it to my husband outside and then again to me inside. That is why we have a service contract with Howell’s. My father in law had it be us. Thanks for all you”
Air Conditioner Repair in Midlothian, VA 23112
“Matthew did a great job. He went above and beyond to fix our problem.”
Air Conditioner Maintenance in Henrico County, VA 23229
“CL is the best – diagnostician and service
Support!”
Gas Furnace Repair in Glen Allen County, VA 23059
“Matt is a very good spirit and a great employee. He is very knowledgeable and had valuable information. Thank you.”
Air Conditioner Repair in Glen Allen County, VA 23060
“It was a very good experience. Spencer, & I’m assuming his apprentice, were very professional & made several attempts to reproduce the noise I heard but couldn’t. He told me to listen for it, record it if I hear it again, take a pic of thermostat then call you back. I’ll call next week either way.”
Heat Pump Maintenance in Hanover, VA 23116
“Neal was friendly and quickly diagnosed the issue – would recommend him and Howell’s to others for service”
Air Conditioner Repair in Ashland, VA 23005
“Came out the same day, very polite, and explained what was going on. Even came back the same day to finish after leaving to get filters”
AC and Generator Maintenance in Ashland, VA 23015
“John is fantastic and always professional on time and knowledgeable”
Heat Pump Maintenance in Henrico County, VA 23233
“Matt took his time checking out our units and even cleaned our filter. He answered all my questions concerning other products. We are very satisfied with the attention he gave to our system.”
Heat Pump Maintenance in Midlothian, VA 23113
“Very happy to meet Matt Bennett for the first time. Very pleasant, very thorough and efficient.
Look forward to having him as my service rep and to working with him in the future.”
Air Conditioner Maintenance in Henrico County, VA 23233
“John has taken care of our HVAC units for many years. Wonderful person and has performed wonderfully for us.”
Whole-Home Generators Maintenance in Short Pump, VA 23060
“C.L. Kenney came to provide routine service on both our furnace/AC and full house generator. What a professional he was! Arrived on time and tackled the tasks efficiently. He showed expertise in doing the job! We feel in good hands with his ability, and as always with Howell’s!”
Heat Pump Maintenance in Mechanicsville, VA 23116
“I have always felt confident in the solutions to findings during maintenance checkups prepared by Rodney Jones. Extremely pleased with this young man.”
Gas Furnace Repair in Henrico County, VA 23059
“Quick,reliable service. Always a pleasure to deal with knowledgeable technician! Spenser is great.”
Air Conditioner Maintenance in Henrico County, VA 23229
“We have used Howell’s for our HVAC and got water since 1991. Totally trustworthy and honest technicians. Both installation and maintenance are done at a fair price, on time by professional people.”
Air Conditioner Maintenance in Hanover, VA 23116
“Rodney Jones is our service technician. We can’t say enough about him …. He’s the best. Very professional, thorough, and always looking out for us. We are grateful to have him providing our service!”
Heat Pump Repair in Mechanicsville, VA 23111
“Matt came out yesterday & shared with us that we needed a new motor, or the entire unit replaced. A radiator was dropped off for us,, & Howells called & scheduled an appt. for this afternoon.
Matt was on time, pleasant, informative, & competent. He had heat restored within an hour. Thank you!”
Heat Pump Maintenance in Goochland, VA 23103
“Great service visit by Matt. Full inspection with no issues.”
Air Conditioner Maintenance in Short Pump, VA 23059-5762
“Matt has always given me great professional service. He consistently is right on time with a good attitude. of course I always ask for him.”
Heat Pump Maintenance in Mechanicsville, VA 23116
“Rodney arrived on time. He explained what the six-month maintenance check includes. When completed Rodney explained what he did and updated us on the status of our system. Cleaned everything up when finished and is always pleasant during the visit. Scheduled next six-month checkup. Thanks”
Heat Pump Maintenance in Richmond, VA 23221
“Mark was timely, thorough and a really nice guy!”
Air Conditioner Maintenance in Henrico County, VA 23231
“Rodney has serviced my HVAC unit (Howells installed) more than once and has done an exemplary job. He has answered technical questions as well as proprietary Howells questions to my satisfaction. Howell’s is great!”
Heat Pump Maintenance in Mechanicsville, VA 23116
“Ryan Pratt did a good job. Kept me informed”
Heat Pump Maintenance in Richmond, VA 23220
“Did a great job”
Gas Furnace Repair in Henrico County, VA 23229
“C.L. was very thorough and professional and respectful. It was a pleasure meeting him and appreciate his advice.”
Heat Pump Maintenance in Midlothian, VA 23112
“The people at Howell’s are kind, thoughtful, and are masterful at their work. Since I’ve been with Howell’s, I have confidence that my system will be well maintained and the technicians are extremely competent and always leave my system in great order. I appreciate how they explain things to me when necessary. I have peace of mind with the work they do.”
Gas Furnace Repair in Henrico County, VA 23229
“Noticed a burning smell from the vents. C.J. arrived quickly on a Saturday afternoon and did a safety check. Very professional service.”
Heat Pump Maintenance in Powhatan, VA 23139
“Matt arrived on time and completed our maintenance service. He is always very polite and friendly. We appreciate the service.”
Heat Pump Repair in Ashland, VA 23005
“Howells was able to provide same day service to replace my outside fan unit. They arrived timely, actually had a replacement motor on their service truck, diagnosed and fixed it within 1.5 hrs. Always have had good reliable service from Howells.”
Heat Pump Maintenance in Glen Allen, VA 23059-4532
“John was on time for the appointment and was very knowledgeable about my system. He thoroughly checked out the equipment and cleaned the drain.
He was happy to answer any questions I had which made me comfortable with his expertise. I felt confident that my unit is now in top operating condition .
John is an excellent representative for Howell’s!”
Heat Pump Maintenance in Mechanicsville, VA 23111
“Josiah Sexton was very personable and professional. I hope he can return when we need service.”
Heat Pump Maintenance in Glen Allen, VA 23060
“Ryan was professional, polite and friendly.
He seemed extremely knowledgeable about the unit and his work.”
Gas Furnace Maintenance in Henrico County, VA 23059
“Joe Sexton did a fine job. He was on time, very courteous and presented well. He explained everything he was doing and was very knowledgeable/ Please schedule Joe for my next service call. P.S. I have been using Howell’s for 36 years and have always been treated fairly and with respect.”
Heat Pump Repair in Henrico County, VA 23059
“C. L. was great as usual. He fixed our problem and is so good at explaining everything we need to know. Made suggestions on what temperature to keep our heat on to not tax our units efficiency. Always friendly and professional! Thanks C. L.”
Heat Pump Repair in Glen Allen, VA 23059
“Matt Banton came out today. I had called for the 6 mos maintenance then realized my heat pump was acting up. . he got us up and running in under 2 hrs.. very nice and knowledgeable.
And thank you Howell’s for having someone come out today !! You are the best!!”
Ductless Mini-Split Maintenance in Mechanicsville, VA 23116
“Mark did an outstanding job. Was courteous and answered all my questions.”
Heat Pump Maintenance in Ashland, VA 23005
“Mark was very helpful”
Gas Furnace Repair in Mechanicsville, VA 23116
“Hill Downstairs heat went out the night before Christmas Eve. Called Howells around 8:00 PM and left message. On return call, I was told that they had been flooded with calls due to the wind and cold weather, which was at totally understandable, but could be at my house around noon the next day. C.L. called around 9:00 AM on Christmas Eve and said he would be at my house in 20 minutes. He diagnosed the problem, fixed it, explained the issue and was gone in about an hour. Considering the weather, number of houses without heat and Christmas upon us, Howells exceeded expectations.”
Heat Pump Repair in Henrico County, VA 23150
“Howells was so responsive when I called to get my elderly father’s heat pump fixed. They took care of everything in 1 day so my gather had heat. Temps were 30 degrees so it was imperative that the heat pump get fixed quickly. Matt (service tech) was very thorough
And patient and thoughtful. Thank you!”
Heat Pump Maintenance in Henrico County, VA 23233
“Ryan was great! He found an issue in the crawl space and explained everything thoroughly. He immediately called for back-up as a second opinion and once again, kept me informed on everything. Spenser came and like Ryan, was courteous and very thorough. Great service as always!”
Heat Pump Maintenance in Henrico County, VA 23238
“Excellent service and great team!
Checked all units and got working with highest efficiency.”
Zone Control System Replacement in Glen Allen, VA 23060
“The Technician Kenny was on time, assessed the problem and gave a clear explanation and service options to fix my heating issue!”
Gas Furnace Maintenance in Chesterfield, VA 23832
“The technician was on time, very professional and pleasant. He seemed very knowledgeable and answered our questions thoroughly. We were also pleased that the office called to see if the technician could come earlier than planned. We will be using Howell’s again.”
Gas Furnace Maintenance in Chesterfield, VA 23832
“The technician was on time, very professional and pleasant. He seemed very knowledgeable and answered our questions thoroughly. We were also pleased that the office called to see if the technician could come earlier than planned. We will be using Howell’s again.”
Gas Furnace Maintenance in Henrico County, VA 23231
“Mark came to my 55 and Above home last Monday and was prompt as usual. He is always so nice and offers to help me in any way he can while he’s here. When he was in the attic, servicing my gas furnace, I asked him to bring down a fall wreath when he finished. He also took a couple wreaths up the disappearing stairs. I haven’t used the disappearing stairs since my knee replacements. I feel confident with Mark servicing both my river home and my home in Varina. Sara Huber in service is outstanding.”
Gas Furnace Maintenance in Richmond, VA 23059
“Howell’s has taken care of our equipment since the initial installation 15 years ago. They keep it in great condition and the service is very good … friendly, capable, on time.”
Heat Pump Repair in Manakin-Sabot, VA 23103
“The tech was polite, neat and found the problem and had it fixed quickly. Please send him back in the future.”
Heat Pump Maintenance in Richmond, VA 23222
“John & apprentice Ryan were great!
First arrived right at appointed time maybe couple of minutes early and were ready to go with booties over their outdoor shoes to not track inside anytime they came in and out. I really appreciated that without having to ask! Made sure my system was running correctly and answered couple of questions to how heat pumps work to set properly & more efficiently with two levels & two units. John we t the extra mile and took a piece of insulation to a draft of 50* coming in from an old fireplace that is not in use that was drawing in cold air to make heat work harder than necessary. Their advice for sealing drafts in several areas will be further addressed. Thank you both John & Ryan!”
Heat Pump Maintenance in Mechanicsville, VA 23116
“Great job.”
Heat Pump Maintenance in Richmond, VA 23238
“Bradley arrived right on time and handled all the different systems in our house thoroughly and efficiently. Our heat pump needed a new part which he had and installed on the spot. We had always had Tony in the past, and were sad he had retired, but Bradley was great and now we hope we will always get him.”
Heat Pump Maintenance in Mechanicsville, VA 23116
“Howells is the best! We’ve used them for semi-annual maintenance for 8 years. Very professional and reasonably priced. In particular we are extremely pleased with Spencer’s service.”
Air Conditioner Maintenance in Bumpass, VA 23024
“My tech Brad did a great job. Only complaint is that my city, Bumpass is not listed in the drop down, nor my county. I already provided a raving review for Tony on google. Thanks for your support !”
Water Heaters Replacement in Henrico County, VA 23226
“Rodney’s always dependable, and I appreciate his promptness coming out on a Sunday for my failing water heater.”
Gas Furnace Maintenance in Midlothian, VA 23236
“Spenser seemed to know what he was doing and performed maintenance as expected to my furnace and heat pump. This is my first experience with Spenser so I cannot rate him higher than average on his first visit. He responded well to all of my questions and I would be pleased to have him on future projects”
Air Conditioner Maintenance in Henrico County, VA 23233
“Rodney has serviced our unit multiple times. He is reliable, knowledgeable and explains issues as needed.”
Heat Pump Maintenance in Henrico County, VA 23228
“Mike did a through maintenance inspection and also cleaned the air exchanger.
Very personable and caring!!”
Thermostat Repair in Glen Allen, VA 23060
“Matt did a great job. Very thorough. He went above and beyond to make sure everything is working properly. Super nice and helpful.”
Gas Furnace Maintenance in Midlothian, VA 23113
“Working with Bradley was a pleasure! He is very knowledgeable, highly skilled, and customer focused.”
Gas Furnace Maintenance in Richmond, VA 23220
“Matt Bennett and his asst Donavon were on time, courteous and efficient. They replaced a thermostat and finished my annual heat checkup. I am very comfortable with them and the work they did. Hope they’ll come back when my ac checkup is due – if they work on those too!”
Heat Pump Repair in Powhatan, VA 23139
“Excellent service. Very satisfied. Highly recommend this company”
Whole-Home Generators Maintenance in Richmond, VA 23225
“John did a great job of servicing the generator, including cleaning the exterior.”
Heat Pump Maintenance in Mechanicsville, VA 23116
“John has been servicing our systems for many years and has always done an excellent job. He is prompt and very professional. It is a pleasure to work with him.”
Water Heater Maintenance in Henrico County, VA 23223
“I am very pleased with the service that was provided by Tony and the apprentice that came with him to my home. Tony was knowledgeable, pleasant and he answered all of my questions. The problem that I was experiencing with my Aquatherm System was resolved during the maintenance call.”
Gas Furnace Maintenance in Mechanicsville, VA 23116
“Service technician Matt Banton has been servicing my HVAC system for a few years now. He is very knowledgeable and doesn’t mind me asking questions. He knows what he’s doing and if he feels confident that everything checks out according specs, then I know the job was done right. Thank you Matt!”
Gas Furnace Maintenance in Midlothian, VA 23114
“Very satisfied”
Gas Furnace Repair in Henrico County, VA 23059
“Matt arrived as expected and got right to work. He repaired the issue and showed me photos of what he had found and how he fixed it. Matt made sure everything was working properly and that I didn’t have any questions before he left.
I would not hesitate to recommend Howell to my friends.”
Gas Furnace Maintenance in Henrico County, VA 23238
“Rodney did a very thorough maintenance on my gas furnace. He even video taped it to show me what he checked and serviced. He was very polite and professional. He even called for my Spring service to be scheduled. I would highly recommend Howell’s for your HVAC needs.”
Gas Furnace Maintenance in Richmond, VA 23225
“Bradley was friendly, courteous and efficient.”
Heat Pump Maintenance in Richmond, VA 23135
“Tony was very professional.
I understand he is retiring and will be missed by many of his customers.”
Gas Furnace Installation in Henrico County, VA 23233
“Matt provided a superior experience just as he did previously.”
Gas Furnace Maintenance in Goochland, VA 23103
“Very Pleased with Service”
Gas Furnace Maintenance in Short Pump, VA 23059
“Excellent service. Mark was thorough and gave us a a summary of work performed”
Gas Furnace Installation in Henrico County, VA 23233
“Very knowledgeable and thorough. Friendly;?good natured! Explained what he was doing and why as he worked through his process. Hope I can request him specifically next time—if there is a next time!”
Gas Furnace Maintenance in Glen Allen, VA 23059
“Bradley was great! Fast, efficient and informative. Very polite too!”
Heat Pump Maintenance in Henrico County, VA 23233
“Matt and his assistant are so nice and thorough.”
Gas Furnace Maintenance in Henrico County, VA 23059
“John has been my technician for over 12 years. Knows his equipment & customers, friendly, knowledgeable & does not hesitate to make any recommendations if needed. Howell’s is not one of those companies that encourages up selling on regular calls. Would not be without an annual maintenance contract – I consider it an investment in my home.”
Heat Pump Maintenance in Henrico County, VA 23228
“HAVE BEEN WITH THIS COMPANY FOR MANY YEARS. ALWAYS GOOD SERVICE.
MARK HAS SERVICED MY HEAT PUMP FOR SEVERAL YEARS & I HAVE NEEN VERY PLEASED WITH HIS SERVICE. AS, I AM MOVING TO ANOTHER PLACE IN THE CITY…….WILL MISS ALL THE HELP & CONSIDERATION THAT THIS COMPANY HAS SHOWN ME WITH RESPECT & DIGNITY.
THANKS SARA FOR ALL YOUR HELP TOO.”
Indoor Air Quality Maintenance in Henrico County, VA 23238
“Rodney was polite and took his time handing the bi yearly maintenance of our heating/cooling system.”
Gas Furnace Repair in Chester, VA 23836
“Repair appointment schedule promptly. Notification of rep was texted in advance. Reps were very personable and found the problem. They corrected the problem and had heat working quickly. Recommended replacement part and pricing if it does it again. Very satisfied on how quickly everything was resolved.”
Gas Furnace Maintenance in Mechanicsville, VA 23111
“Jon (Matt) is always great – clean, polite, thorough.”
Gas Furnace Maintenance in Ashland, VA 23116
“Very reliable and showed up on time – courteous and helpful putting furniture back in front of furnace.
Just recently switched to Howells from a competitor after 18 years.”
Heat Pump Maintenance in Bon Air, VA 23235
“Carrington Kenney is a professional service technician. He provides excellent professional service and explains the work he has done. He has performed the semi-annual precision tune-up on the heat pump for a number of years and resolved several issues.”
Air Conditioner Maintenance in Mechanicsville, VA 23116
“John did a great job. Always polite and friendly. Always does a great job servicing my unit. I’ve had him servicing my unit for a long time and feel confident of his work.”
Heat Pump Maintenance in Ashland, VA 23015
“As always John with Howells is a treat to have for our maintenance. He takes his time and explains all he is doing. We just got a whole house generator and we are happy he will be our contact for that too. Thank you for the great customer service.”
Gas Furnace Maintenance in Glen Allen, VA 23059
“Rodney services our unit twice a year. Very friendly and professional. Always on time and completes inspection/ tuneup promptly. See you in March for the next scheduled tuneup.”
Heat Pump Repair in Ashland, VA 23005
“Technician arrived on time and provided excellent repair leveling our heat pump as requested.”
Gas Furnace Maintenance in Goochland, VA 23238
“John is always punctual, courteous, friendly, and concerned about his customer.”
Air Conditioner Repair in Richmond, VA 24221
“I have used Howell’s Heating and Air since 1984 and I would NEVER consider using anyone else. They are so professional and have provided great advice and competitive prices whenever I have needed to install a new system. Their service is incredible! Every technician is polite and knowledgable. I cannot say enough good about Howells.”
Gas Furnace Maintenance in Mechanicsville, VA 23116
“Matt arrived and promptly replaced the leaking gas pipe line through the foundation while VNG was replacing their equipment. Matt has serviced our HCAC equipment in past years is most efficient, prompt and friendly. He is a valuable asset to your company.”
Heat Pump Maintenance in Henrico County, VA 23228-1336
“Brad did a great job and was personable.thanks for all you all do”
Heat Pump Maintenance in Mechanicsville, VA 23116
“It is always an awesome experience to have Rodney Jones come to my house for maintenance. Very professional and courteous.”
Air Conditioner Maintenance in Richmond, VA 23060
“Great job!”
Air Conditioner Repair in Goochland, VA 23065
“I called today for repair service & Howell’s was here within an hour. Great company, great employees!!”
Heat Pump Maintenance in Glen Allen County, VA 23060
“Matt is always great. He is friendly, on time and always good at what he does!”
Air Conditioner Maintenance in Henrico County, VA 23238
“Mark did a great job servicing our units.”
Air Conditioner Maintenance in Henrico County, VA 23229
“Excellent service as always from Howell’s.”
Heat Pump Maintenance in Henrico County, VA 23228
“Your service rep was courteous and on time.He checked leak that I called about day before coming from inside unit which turned out to be condensation /clogged drain and also did a regular maintenance check which had been earlier scheduled for 9/8/22 .He kept me informed of everything he was doing and the results.He also informed me of options for unit service now in view of age /current performance level ,also as well as quotes on newer models,if interested.I appreciated his help and knowledge in this area and offered to send me a follow-up email with detailed information which included models available/fiancing ,etc.He was very efficient, positive attitude.”
Air Conditioner Repair in Hanover, VA 23192
“What a great guy! He was super helpful, explained everything he was doing and what he eventually found. I was completely satisfied with the service he provided. Give that man a raise!!”
Air Conditioner Maintenance in Chester, VA 23936
“Fabulous experience. Call was received, appointment made for following day, received reminder text and a text when the rep was on his way. He was on time, listened to our issue due to just buying the home. He checked everything, cleaned items, checked system and used meters to see that everything was working properly. We set up a 6 month maintenance agreement to be certain our AC is well maintained from this time forward.”
Air Conditioner Repair in Henrico County, VA 23238
“Jon Bennett came out to repair clogged pipe in AC unit – very professional! Follow-up service from last weeks visit!”
Heat Pump Maintenance in Glen Allen, VA 23060
“Jason was polite, professional, and he answered all my questions. He did an excellent job representing your company.”
Air Conditioner Repair in Henrico County, VA 23238
“Exceptional service from Matt and Donovan! Very professional!”
Air Conditioner Maintenance in Henrico County, VA 23238
“Jason was a polite knowledgeable young man who seemed to know his stuff and did a great job.”
Air Conditioner Repair in Henrico County, VA 23150
“While we were scheduled for 1pm the appointment was pushed to 2ish due to another repair that took a bit longer. Frankly, I am glad they took the time to do things right for their customers rather than rush through to the next appointment. Once he arrived at our house we were up and running again within 15 or 20 minutes. Very professional and courteous.”
Heat Pump Maintenance in Goochland, VA 23103
“Good job!”
Air Conditioner Repair in Henrico County, VA 23238
“Great service – repair to be completed next week due to need to order part”
Air Conditioner Repair in Henrico County, VA 23238
“Matt was very thorough but was unable to repair today as he indicated my unit needed a part to repair! He quoted me a price of $1,163.74 and I need to talk to my son first before ordering the part to repair! I will contact Howell’s if I want Matt to order part and complete repair! He said he would make a note to that effect in the records! Very pleased with Matt’s visit!”
Air Conditioner Repair in Midlothian, VA 23112
“We were able to get service an hour ahead of what we scheduled. While it was not good news, Justin did a good job of pointing us in the right direction.”
Air Conditioner Maintenance in Ashland, VA 23005
“We were happy with the service.”
Heat Pump Repair in Henrico County, VA 23238
“Great job diagnosing the issue and fixing correctly.”
Air Conditioner Repair in Henrico County, VA 23294
“Tony provided excellent service.”
Air Conditioner Maintenance in Ashland, VA 23005
“The technician was very helpful. He was able to answer all of the questions that I had. He was very knowledgeable and overall this was a great experience.”
Air Conditioner Maintenance in Henrico County, VA 23228
“Knowledgeable professional who explained the entire process while on-site.”
Air Conditioner Repair in Hanover, VA 23192
“I am very pleased with the service received today. The non-urgent service request was initiated on Sunday (yesterday). The service associate scheduled a technician today. The technician, Bradley Cabe, arrived on time (as scheduled). Bradley was efficient, courteous and extremely knowledgeable. Thank you so much for a job well-done.”
Air Conditioner Maintenance in Hanover, VA 23111
“Very responsive and professional. Reasonably priced. Technician was awesome and answered all my questions. Got my house cooler on a very hot day.”
Air Conditioner Repair in Glen Allen County, VA 23060
“Prompt, reliable, knowledgeable, unbiased.
Smoked on the project…”
Air Conditioner Repair in Richmond, VA 23227
“Aaron arrived at my home within 15 minutes of my initial call to Howell for an emergency service. He quickly identified the issue, had the replacement part on his truck, and was gone in about another 15 minutes. Thanks to Aaron my home will be cool in very short order. Thank you.”
Air Conditioner Repair in Glen Allen County, VA 23059
“Prompt, reliable service. Very courteous technicians!”
Zone Control System Replacement in Richmond, VA 23225
“Came on time and had system thermostats replaced quickly.”
Air Conditioner Repair in Henrico County, VA 23228
“Howells was great! I sent a message late in the afternoon and within 30 minutes received a response, I was even able to get a next day early morning appointment. My technician arrived on time and got started immediately, walking me through the entire process! He was very friendly and knowledgeable and quickly diagnosed and fixed the issue. Less than an hour later.. My AC was fixed:.. very impressed highly recommended!”
Air Conditioner Repair in Chesterfield, VA 23832
“Kenny jr did an exceptional job. He came in and did exactly what should be done during a diagnoses, and figured out the problem with my ac. He even went as far to do a little work deeper than just diagnosing to ensure we are not suffering as bad until a technician can come out and replace the compressor. He was extremely polite to my family. Very, very well done.”
Air Conditioner Repair in Chester, VA 23821
“I had my A/C go out on me yesterday evening. I googled best HVAC companies in the area. Howell’s Heating & Air was at the top of the list. I called the number a nice receptionist was able to get me an appointment in less than 24hours. My technician Matthew arrived ahead of time. Matthew took his time and gave a honest diagnosis. Matthew was extremely professional and was able to resolve the issue in a matter of minutes. The company seems to be a honest company which provided great customer service. I would recommend this company to others in the same situation.”
Air Conditioner Maintenance in Mechanicsville, VA 23116
“As usual Howell’s provided great service. The techs are always very polite and knowledgeable. Today was a busy day and they kept me informed about my appointment being delayed which was quite nice as most places do not do that. I have been using them for years and have never had a bad experience. Would highly recommend them to someone looking for a heating and ac company.”
Air Conditioner Maintenance in Glen Allen County, VA 23059
“Jason was extremely helpful and pleasant to work with. He took the time to effectively explain what he did and brought to my attention a potential problem. After analyzing the issue he determined that it was not as big an issue as first thought. His explanation was thorough and easy to understand. Jason is a compliment to your organization- he appears to be an excellent technician with his primary goal satisfying your customers’ needs.”
Air Conditioner Maintenance in Mechanicsville, VA 23111
“On time, very polite, knowledgeable, respectful”
Air Purification System Installation in Midlothian, VA 23114
“Sarah provided THE BEST customer service and helped me decide whether to purchase the IWave.
I called several companies, but chose Howells as soon as I met Sarah. She knows more than any of the other companies' sales people I encountered. She is not only knowledgeable but goes out of her way to provide answers and a fair price.
The IWave was installed by "CL" who was superb and knowledgeable. He was able to address all of the concerns and questions re: use of the IWave vs other products. I really appreciated his knowledge base and professionalism. He, too, provided The Best customer service! I Highly recommend Howells Heating and Air!”
Air Conditioner Maintenance in Ashland, VA 23005
“I have been a Howell’s customer for about 25 years. I have been very pleased with the service department, sales department, and service technicians. Sarah in the service department is wonderful, courteous, professional and always accommodates when service calls or preventive maintenance is requested. Mark is the service tech I always request. Mark is professional, courteous, knowledgeable, thorough and efficient.”
Air Conditioner Maintenance in Ashland, VA 23059
“Matt Banton always provides excellent service. Very knowledgeable and courteous. Thank you.”
Air Conditioner Maintenance in Mechanicsville, VA 23116
“Mark V. is the best. He is very professional and trustworthy!”
Air Conditioner Maintenance in Henrico County, VA 23238
“I found Spencer to be very professional and knowledgeable. He even took the time to clean my air conditioning unit. I look forward to working with him in the years to come. Kathleen Roe”
Heat Pump Maintenance in Mechanicsville, VA 23111
“Bradley did a good job and did not try to sell me things that I did not need.”
Thermostat Maintenance in Chesterfield, VA 23832
“Tony came with his Rookie to help try to get my new thermostat set so I could enter and lock the unit up. We could not do this with the passcode on the unit. It took awhile and we’re able to locate the true code to use for the unit. He was very friendly and laughed at my experience in life. It was a pleasure having him and his rookie learned something today.”
Air Conditioner Maintenance in Henrico County, VA 23059
“Bradly Cabe was quick and professional in maintenance task for our AC systems”
Heat Pump Maintenance in Henrico County, VA 23060
“Tony was very good , he took his time not rushing anything but doing it correctly, afterwards he explained everything he did and how the system was doing”
Air Conditioner Maintenance in Richmond, VA 23225
“Explained everything and gave suggestions for future updates.”
Gas Furnace Repair in Glen Allen County, VA 23059
“C.L did an excellent job. I was very impressed with his knowledge. He answered all my questions relating to my serious issue and even offered to explain related issues that I did not think to ask. He performed his job in great detail He even offered to fix the front storm door spring hinge that he noticed was broken, so it would shut properly. As a long term customer with Howells, I have never been disappointed in their service. Always an excellent experience.”
Heat Pump Repair in Richmond, VA 23225
“CL was professional, quickly diagnosed the issue, fixed it and had our AC back working.”
Air Conditioner Maintenance in Henrico County, VA 23238
“Explained why I should do certain things. Very nice. Please have him on all my properties. Thank you.”
Air Conditioner Repair in Henrico County, VA 23294
“Excellent, professional and friendly service. A bit expensive but what isn’t these days. It was necessary. They came immediately and worked in the rain. They are lifesavers.”
Heat Pump Maintenance in Hanover, VA 23024
“Bradley always does a great job. We have had no problems with the hvac since howells installed the system and Bradley does all the maintenance.”
Air Conditioner Maintenance in Richmond, VA 23227
“Jason texted me that he was on his way and he arrived on time and thoroughly checked my AC system. Good to have such a capable technician working on my unit.”
Air Conditioner Maintenance in Midlothian, VA 23112
“Very pleased.”
Air Conditioner Repair in Richmond, VA 24225
“In one of life’s little ironies, our AC quit sometime during the early hours of Sunday , May 22, 2022. My husband called to request service (HELP!) and he was assured someone would call by 8am Monday morning. A lovely young woman called and we were assured the tech would be by at 12pm. Matt Blanton arrived.”
Heat Pump Install in Richmond, VA 23173
We have used Howell’s for years. They have put a new heat pump in our old house and the house we are in now. We have always signed up for their maintenance twice a year. The individuals that have come have been very professional and knowledgeable. They go about doing their work, but will always take the time to answer any questions and will let us know if we need something and why. On a couple of occasions we have had to call on the weekends. Our calls have been answered quickly and if the problem can’t be solved over the phone, the tech will be right out. I recommend Howell’s whenever I have the chance.
Heating Repair in Glen Allen, VA 23058
In a nutshell, we are long time customers of Howell’s. The most recent experience says it all. Email to website at 11:30pm on the first frigid night-Help! Heat not working correctly! Return call from office at 7:15am. Technician at 8:30am. Toasty warm by 10:00am. Kind & professional employees. There is no room on our go-to list for anyone but Howell’s. And, yes, we have tried many others in Richmond.
HVAC System Repair in Richmond, VA 23173
Howell’s Heating and Air was a significant upgrade to our previous experience with an HVAC company. The previous company, very small and probably not licensed, left us in a life-threatening situation. They installed an incorrect system under our home and then never completed the venting. We had carbon monoxide venting under our home all winter instead of being vented outside the foundation. We were very fortunate that we didn’t end up with Carbon Monoxide Poisoning or worse.
When Howell’s and other HVAC companies came to evaluate our situation, Howell’s response stood out from the rest as they gave us multiple options on how to resolve the situation as well as providing a very competitive quote.
Howell’s completed their work in a timely and efficient manner. Henrico County inspected their work and was very complimentary of the craftmanship. The inspector commented that Howell’s very rarely has any issues with their work. Finally, when the new system needed a few tweaks after the first couple of months, Howell’s came out in very short order and addressed our concerns. All in all, a very positive experience working with Howells. I recommend Howell’s and Brice Winston to anyone that is looking for an honest, straight-forward HVAC partner.