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Our Guarantees

 

100% Money Back Guarantee

Howell's Heating & Air guarantees that during the entire first year that you own your new system, if for any reason you are not 100% satisfied with the performance of the equipment, our service, or even our people, we will remove the system within 30 days of your request and cheerfully refund the entire amount of your investment.

Performance Guarantee

Howell's Heating & Air guarantees that when the equipment we have installed is maintained and operated in accordance with the manufacturer’s operating and maintenance manuals, the system will perform as we have stated and agreed upon. We have promised a maintained temperature variance of no more than 3 degrees from design to the actual temperature at your thermostat when you are heating or cooling your home. If the operating temperatures are not achieved, we will make any necessary modifications, repairs or replacements at no charge to you for a period of 5 years.

Satisfaction Guarantee

Howell's Heating & Air's installation technicians are the best in skill, attitude and workmanship. They will care for your home and complete the job with speed and precision. They will not wear dirty shoes in your home. They will clean up when they are finished and take personal responsibility for your satisfaction. They will not smoke or swear in your home and they are drug-free. If, when they have finished in your home, they have not performed in accordance with these high standards, you don’t pay until you are satisfied with the results.

Peace of Mind

You’ll have peace of mind knowing that we comply with all codes, licenses and laws. Howell's Heating & Air is a licensed contractor and obtains all municipal and state permits as required. Howell's is insured for Workers Compensation and for liability insurance. Compliance with codes and adequate insurance is important to you for liability reasons. If a worker is injured and the contractor is not insured, you can be held liable. Or, if there is an insurance claim due to a fire or an accident that is related to unlicensed work or work for which no permit was obtained, your insurance company may dispute the claim. You also want to avoid questions related to workmanship when you sell the house, which may end up costing you more than the original repair to correct.

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  • “Howell's is awesome! Too often, we only hear of complaints, and I wanted you to know the service was great… I am in real estate and my office will always recommend your company to other agents, clients, and friends.” -Mary E McElroy, Commercial Customer
  • “One phone call and at 8 o'clock on a Friday night a tech is here & had the parts on his truck. I will never call anyone else.” -Dennis U.