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Ongoing Technical training
+ Experienced supervision
+ Office support
= Top service for YOU!
Our company is committed to the technical excellence of the service we provide you and, therefore, require our 'champion'  technicians to attend regular training sessions.
A national certification test has been developed, and is now being administered, to assure that technicians have the skills to do the job. North American Technician Excellence (NATE) offers these voluntary tests to technician in the areas of heating, ventilation, air conditioning, and refrigeration. The independent, not-for-profit organization is supported by an unprecedented combination of technicians, contractors, manufacturers, distributors, utilities, and heating and cooling contractors.
Howell’s Heating & A/C of Richmond is proud to announce that their technicians have passed the NATE tests. This certification benefits local homeowners by giving them an independent standard by which to select a knowledgeable technician to work on their home comfort system.
Besides the technician who actually does the repair, Howell's has highly competent and experienced field supervisors who, although you may never see, provide valuable backup to the technician. So, should a second opinion ever be required about a technical question, you don’t have to worry because the technician has highly qualified expertise to bring to each call.
Also, additional backup is available in the office to support the field technician on your job. Should a question arise about prior work performed for you, or if a part needs to be special ordered, the technician needs only to call to access that help.
When you combine all of this with the thoroughly stocked service vehicles, the radio-dispatch communication technology, the ‘family friendly’ service people and the rigorous employment screening, you can understand why we call the person who we deliver to your door a 'champion' technician.
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