FREQUENTLY  ASKED QUESTIONS 
 

 
    Most of what we do here at Howell's is related to installing and servicing of HVAC equipment. But the most important facets of our job each and every day is answering questions posed by our customers. It is one of our core philosophies to educate our customer so that they can make an educated and wise decision on their heating and cooling system.
     We have compiled some customer questions and have them segregated out for your convenience. And if you have any question that is not on this page, then please Submit A Question so we can get you your answer.
 
 

General Information


Comfort Related/Energy Savings Questions


Technical Questions


2009/2010
Tax Credit Information

(These questions and answers have been provided by the Air Conditioning Contractors of America and their government relations director. While Howell's is pleased to offer our customers these tax credit benefits, we strongly urge you to discuss any and all tax credit questions to your tax attorney or certified public accountant.)


 
 Why Should I Replace My System?

Good News!  You Don't Have To!!!  We're serious. I know I would much rather spend my hard earned income on a nice beach vacation. We know that you want to "milk" every last ounce of useful life out of your system. And that is O.K. Honest.

We do not blame you for wanting to hold off. "If it's not broken, don't fix it." Right?

Why Should I Replace My System Video Take a look at this video put out by the Service Roundtable. It will put the point in better perspective for you, and then you can take the following quiz, and I guarantee that it will open your eyes.

Take the Repair Vs. Replace Quiz!

Don't frown. It's an eye-opening experience, especially when the obvious hits you like that. Howell's can do a few things to help:

  1. Give you a Free (yes, free!) Home Comfort Survey. If we can spot a way to save you some energy dollars, we'll show you how.
  2. Calculate the efficiency of your heating and cooling system now and how much a new one could save you.
  3. If a new system makes sense, we want to offer you one with no money down. No pressure. Just solid money-saving advice!

Call us now! (804) 798-1371 or Ask-A-Comfort Consultant now before it's too late. There's no obligation at all, besides would you rather find out now while your system is operating, or wait until the hottest day of the year when you will pay anybody anything to get some no-name brand in ASAP! Go ahead! Knowledge is power!         

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What Type Of Heat Pump Is Best?

    One that is installed by Howell's of course! No, seriously, the efficiency of the heat pump when used as an air conditioner is known as the Seasonal Energy Efficiency Ratio (SEER). In January of 2006 the Department of Energy enforced the increase to a 13 SEER minimum standard for all heat pump and air conditioner production. A fair method of comparing the heat pump to other heating systems is to use the Heating Seasonal Performance Factor (HSPF). The HSPF compares relative equipment efficiencies. A HSPF of 6.8 or higher is recommended.

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Is The Heat Pump An Economical Or Expensive Way Of Heating And Cooling, And How Does It Operate?

     A heat pump may actually provide more than three units of heat for each unit of electricity used. If a kilowatt-hour of heat is needed for comfort, it can be supplied by a one thousand-watt electric heater. To provide the same amount of heat the heat pump might use as little as 330 watts in an hour. This is a ratio of three to one. The ratio is referred to as the Coefficient of Performance (COP). Electric resistance heaters have a COP of 1 because they are using electricity to create heat. A heat pump moves heat from the outside to the inside of the home and vice versa, not using energy to create heat. We recommend. a COP of at least 1.8 at standard test conditions of 17 ° F dry bulb and 15 ° F wet bulb.

    I am sure that explanation was as clear as mud. Let's look at it this way. Gas and fuel oil prices are going through the roof. It looks like the heat pump is becoming a better option.

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Can I Move The Thermostat On My Heat Pump Up And Down Like Other Heating Systems?

     During the heating season, we recommend a setting that is comfortable for your household. Once your thermostat is set, the best policy is to leave it alone. Raising the thermostat as little as 2 ° F may cause the supplementary heat to come on, thereby increasing your energy usage. Although night setback is recommended during the winter for most types of heating systems, to save energy and reduce costs, it is not generally recommended for a heat pump unless a programmable thermostat designed expressly for a heat pump is used. When you have a heat pump, and raise the house temperature in the morning, the supplementary heat may come on using more electricity than you save during the night. Reduce the thermostat temperature setting for weekend trips or vacations during the heating season.

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 What Is The Suggested Temperature Setting For A Heat Pump In The Winter? In The Summer?

     In the winter, we recommend a temperature Setting that is comfortable for your household. Once your thermostat is set, the best policy is to leave it alone. Raising the thermostat as little as 2 ° F may cause the supplementary heat to come on, thereby increasing your energy usage. In the summer, a setting of 78 ° F or higher is recommended for cooling. For each degree you set the temperature below 78 ° F, you will increase your cooling energy usage approximately three percent. Raising the temperature when you are away from home during the day is recommended to save energy. If you will be away for several days, turn the system off during the cooling season. Frequent changing of the thermostat setting reduces the economical operation of the heat pump and tends to shorten the life of the compressor.

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 Should The Thermostat Be Set Back At Night Or Should I Close Off Registers To Cut Back Usage?

     Although night setback is recommended during the winter for most types of heating system to save and reduce costs, it is generally not recommended for a heat pump unless a programmable thermostat designed expressly for use with a heat pump is used. When you have a heat pump and raise the house temperature in the morning, the supplementary heat may come on using more electricity than you saved during the night. Reduce the thermostat temperature settings for weekend trips or vacations during the heating season. The use of a standard automatic nighttime setback control with a heat pump is not recommended. Many manufactures now provide programmable thermostats designed for night setback so that the supplementary heaters will not normally be energized during the time that the heating system is recovering. Do not block registers and return grills with furniture, draperies, or rugs. Although cutting off heat to unused rooms is frequently suggested as a conservation measure, we recommend that all supply registers for a heat pump be left open. The system is designed to heat or cool a specific space. If air circulation is reduced drastically, the compressor may be damaged.

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What Do Lights On My Indoor Thermostat Mean?

     The lights on your thermostat indicate the backup auxiliary heat is on. The colder it becomes outside, the less amount of heat is in the air to heat your home. This causes the heat pump to hit its balance point meaning it is running at full capacity. If the home requires more heat, the supplemental heat is used. This is when the lights are on at the thermostat. If your thermostat does not have indicator lights to show when the backup auxiliary heat is on, it would be beneficial to have a contractor replace it. This would allow you control of your resistance heat as well as indicate when this heat is being used.

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Should The Outdoor Unit Run Continuously?

Below the balance point, around 30 ° F it is normal for the outdoor fan to continually run. If the outdoor unit continually runs during normal heating (30 °-50 ° F outside), possible problems are:

  • Thermostat set too high 
  • Thermostat needs adjustment
  • Low refrigerant level in unit
  • Thermostat exposed to cold draft
  • Outside unit coil is blocked by snow, ice, etc.

    If the outdoor unit continually runs during normal cooling, possible problems are:

    • Low refrigerant level in unit
    • Very warm weather (over 90 ° F)
    • Thermostat located near heat source, such as appliances, TV, etc.
    • Dirty filters or too many registers closed limiting air movement
    • Improperly designed duct work
    • Unit may be undersized
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  •  What Are Some Ways To Help Control My Heating And Cooling Costs?

          Once the thermostat is set, it should be left alone. However, programmable thermostats are commonly installed on systems to setback the house temperatures while you are away from your home. The air filters inside the system need to be checked, cleaned, or changed each month. The outdoor fan should not be covered or obstructed, so it can receive proper air flow. Precision Tune Up checks should be performed which include refrigerant level checks, indoor/outdoor coil inspections (cleaning, if needed) and duct inspections. Duct inspections are very important. A poorly performing duct system can cause air comfort problems, high utility bills, and could become hazardous. We can measure your entire system's performance and show you how to get the most out of your heating and cooling system. 

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    Why Does The Air At The Supply Grill Feel Cooler
    In The Heating Mode Than Other Types Of Heating Systems?

         The accelerated movement of the supply air varies from 85 ° to 106 ° F in the winter. Air movement causes some evaporation of skin moisture causing the sensation of coolness. By setting the proper supply air speed on a heat pump it will provide comfortable air temperatures.

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     How Often Should I Change Filters?

         Inspect each month and change or clean filters as needed. Time intervals frequently vary with each family. The most important aspect of efficient  operation of your heating and cooling system is proper air flow. Dirty air  filters will severely limit air flow, which can cause the compressor to run continuously or overheat your heat exchanger. Dirty filters could cause a 20 percent or more increase in operating costs. The outdoor units should be free of debris to ensure uninterrupted movement of air. Check out these Filter Tips and our Guide for Indoor Air Quality.

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     Why Does My Outdoor Unit Sometimes Have
    Ice Buildup During The Winter?

         Under certain weather conditions, the outdoor unit will develop ice buildup. When the unit defrosts this ice, it gives off water vapor, which appears to be smoke. If excess ice builds up on the outdoor unit after more than 90 minutes elapsed time, switch emergency heat to "on" and call your heating and cooling contractor if the condition does not clear.

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    What Is The Service Life Of The Heat Pump And Compressor?

     The average service life of the heat pump is 15 to 20 years The average service life of the compressor is approximately 10 to 15 years.                                        

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    What Is This Thing Called SEER?

         SEER is an acronym for Seasonal Energy Efficiency Ratio. The seasonal energy efficiency rating (SEER) of your heat pump or air conditioning unit is to these pieces of equipment as miles per gallon (MPG) is to cars. It is a measure of the air conditioning performance of the system, where the higher rating is the better. The basic formula for SEER, or how this number is assigned, is BTU's of the air conditioning unit divided by the wattage needed to run the unit (BTU/WATT). The consumer must beware, however, because many companies are currently producing budget grade 12 and 14 SEER units that are not built to high quality standards. Be certain to always review the specifications and features of a unit with your sales rep- resentative to ensure that you are getting what you expect. Remember to ask questions about SEER, your asking about your air conditioning's miles per gallon.

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     What Is This Thing Called H.S.P.F.?

         H.S.P.F. = Heating Seasonal Performance Factor. The heating seasonal performance factor (HSPF) is a measure of heat pump heating performance. Like the SEER rating, it is similar to the miles per gallon (MPG) of your automobile . . . the higher, the better. The HSPF rating number is derived by taking an average of performance at many different outdoor temperatures. Because HSPF is the best way to judge how efficient a heat pump is, it is important to review this rating with your sales representative as you consider specifications on your new system.

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    There Are So Many Contractors Out There Selling
    So Many Brands, How Do I Know Who To ChooseTo Install My New Unit?

    Don't use this guy!     Consumers MUST purchase from the contractor they trust the most. Installing heating and cooling systems properly requires significant expertise. The contractor who provides the best solution, proves that his  staff is capable and has a track record of responding after the sale, is the one you should select to install your new system. Because the manufacturer transfers system responsibility to the dealer after it leaves the factory, your contractor is your only advocate and will be directly answerable for your satisfaction. In summary, choose the contractor in whom you believe and who is able to prove to you that he has the capabilities to cement a long term relationship with you, the customer.

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     Why Do Prices Differ From Contractor To Contractor On The Same Unit?

         When consumers decide to buy toaster ovens, televisions and trash compactors, the process is typically to go out, check prices and buy the product with the best price. Price shopping makes the purchase easy . . . the price tells us who to buy from. But, when it comes to buying a heating and cooling system, price may get you into deep trouble. Many consumers ask: How can the price be different . . . all three contractors are quoting the same unit?? The answer is easy and difficult at the same time. Heating and cooling systems are not toaster ovens. They do not just come out of the box, plug in and operate. When a contractor estimates a system, the equipment itself is only 40% to 50% of the price. The balance is in design, labor, parts, materials, warranty,  wiring, controls and other components. So, when the consumer is presented with the price, they must know that a significant portion of the total bill is for things other than equipment. It's a fact that, when there is a difference in price on heating and cooling systems, there is always a difference in the scope of the job. Consumers must take great care in educating themselves on the contractor and his sales representative, because bottom line, you are NOT buying a heating and cooling system, you are buying a contractor. Always buy from the contractor in whom you have the most confidence. Period. Be sure that your contractor gets to know you and takes the time to discover how you live, your comfort problems and your plans for your home. All of this information will help him or her in the process of designing the system that is just right for you.

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    Why Should I Invest In A 13 SEER Or Higher Unit?

         There are 13 reasons why you should purchase a heat pump/air conditioner carrying a 13 SEER rating or higher:

    1. 13 SEER or higher units are 20% to 50% more efficient than 10 SEER units, saving you energy dollars through every season of the year.
    2. They are much quieter than 10 SEER units, which makes your home a more pleasant place to live.
    3. They have a 5 to 10 year compressor warranty and up to five years full parts, labor, materials and freon warranty, which ensures that the costs to run this unit are low. (Ask your contractor for details)
    4. They are built better and have a much nicer fit and finish.
    5. 13 SEER or higher units are fitted with much better controls and protective devices to protect the unit if a problem occurs (bad power, refrigerant loss, etc.)
    6. 13 SEER or higher units have a new high tech scroll compressor which is extremely reliable and provides warmer feeling heat.
    7. They have a 5 minute time-delay to keep heat from turning on and off during storms, or if someone is tampering with the thermostat.
    8. They have commercial grade service valves to keep service costs down and equipment life high.
    9. They have compressor sound and fan insulation systems that are attractive and significantly reduce the sound of the outdoor unit.
    10. They have a much better blower than the standard system which enhances performance and comfort.
    11. They have an expansion valve that adjusts the refrigerant flow which allows the unit to provide a higher level of comfort and better humidity control.
    12. 13 SEER or higher units have an accumulator which catches extra refrigerant and helps protect the compressor.
    13. And lastly, the Department of Energy says so!!  Oh yeah!  In January 2006, the DOE is raised the minimum cooling efficiency on residential air conditioners and heat pumps to 13 SEER from its older minimum of 10 SEER.   Questions?  Ask a Sales Consultant.

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    Can a homeowner claim $1,500 in tax credits for
    improvements made in 2009 and again for imrpovements made in 2010?
     
        No. Taxpayers may only be eligible for a total of $1,500 in tax credits for improvements made in the combined two year period of 2009 and 2010.
     
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    Can a homeowner use the entire $1,500
    limit as a credit toward the installation of one appliance?
     
         Yes. A homeowner may use the entire $1,500in tax credits for installing a single appliance, such as a qualified furnace, air conditioner, heat pump, or hot water heater.
     
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    What happens if the 30% of the installed costs is less than $1,500?
     
        The homeowner can "bank" the remaining available tax credit for other qualified improvements. Any single installation that costs more than $5,000 will instantly reach the $1,500 limit.
     
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    Does the tax credit apply to the cost of the
    equipment or the equipment plus labor?
     
        The tax credit applies to the installed costs of the qualified equipment, which includes labor.
     
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    What's the difference between a tax credit and a tax deduction?
     
        As a tax credit, the credit applies against the taxpayers' liability. A tax deduction applies against a taxpayers' income, lowering the adjusted gross income and possibly moving the taxpayer to a lower tax bracket. Tax credits have a greater benefit to a taxpayer.
     
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    What if a homeowner has already claimed tax credits in 2006 or 2007?

     
        The "lifetime caps" that used to be in place have been removed. Any previous claims do not count against current $1,500 tax credit limit.
     
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    Can a homeowner claim the credit for improvements to a second home?

     
         No. The tax credit is only available for improvements to the taxpayers' primary residence.
     
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    What other types of energy efficiency improvements qualify for the tax credits?

     
        Homeowners may be able to qualify for the tax credits if they make qualified improvements to: windows and doors, including skylights, storm windows and doors; roofing including metal and asphalt roofs; and insulation. All of these improvements can qualify, but the homeowner may only claim $1,500 in total for any and all improvements.
     
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    Why should I care about energy efficiency?
     
         The total cost of any appliance (including an HVAC system) has three components - the purchase price, the cost of repairs and maintenance, and the cost to operate the appliance. The more energy efficient an appliance is, the less it costs to run and the lower your utility bills. Using less energy is good for the environment too; it can reduce air polution and conserves our natural resources.
     
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    Is one system more efficient than another?
     
         YES! It's a simple answer, I know. But here's why. Back in January 2006 the minimum efficiency of heat pumps and air conditioners was raised from 10 SEER to 13 SEER.  On the market today, a customer can choose a minimum 13 SEER system all the way up to 20 SEER equipment. SEER is like the gas mileage in your vehicle, and the higher the gas mileage the better, right? The higher the SEER number means the less kilowatts used to operate your heating and cooling system on a monthly basis. Now, the true barometer of energy efficiency is your current utility bill. If money was no object, then I would love for every single Howell's customer to own a 20 SEER Two-Stage system. But let's be realistic. 20 SEER systems are good for those customers that will be able to see the benefit of the added energy efficiency on their monthly utility bills. Depending on what your monthly utility costs are, we can take a look at some system options and decide where you would see your maximum energy efficiency and utility savings.
     
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    How can I be sure that energy efficiency claims are not just sales hype?
     
         This is a tricky question, because the customer, in most cases, has to trust the efficiency claims of the salesperson. However, at Howells, every single system that we provide has been cross-referenced by the manufacturer or the Air Conditioning, Heating, & Refrigeration Institute to validate the equipment matchup and the accurate SEER, EER, HSPF, and AFUE Ratings. We will even provide a certificate of authorization, upon request, if ever there is a concern.
     
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    What is the EER. And How Is It Different Than SEER?
     
         Energy Efficiency Ratio (EER) is a measure of how efficiently a cooling system will operate when the outdoor temperature is at a specific level (95oF). In technical terms, EER is the steady-state rate of heat energy removal (i.e. cooling capacity) by the product measured in Btuh divided by the steady-state rate of energy input to the product measured in watts. This ratio is expressed in Btuh/watt. The higher the EER, the more efficient the air conditioner.
        Both SEER and EER are included in the ENERGY STAR specification because each rating indicates the energy efficiency of the product under different operating modes. SEER rating more accurately reflects overall system efficiency on a seasonal basis and EER reflects the system’s energy efficiency at peak day operations. Both ratings are important when choosing a product.
     
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    What is AFUE?
     
    AFUE or Annual Fuel Utilization Efficiency is a rating that reflects how efficient a gas furnace converts fuel to energy. A gas furnace with an AFUE of 95 means that approximately 95 percent of the fuel is utilized to provide warmth to your home, while the remaining 5 percent flows up the flue and into the atmosphere. Therefore you are actually using 95% of the fuel you are paying for and the other 5% is being wasted up the flue vent.
     
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